酒店回复: Thank you so much for your fabulous feedback, especially regarding our team, I will be sure to pass your comments on. We hope to welcome you back soon!
酒店回复: Thank you for your wonderful feedback - we hope to welcome you again soon!
3.0分
商务出差
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Room was hige but got guite cold and heating was limited to when the hotel decided it should be on.. no stats in ylthe room itself. Restaurnat was a fair walk away.
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酒店回复: Dear Mr McIntyre, Many thanks for taking the time to leave us your feedback. We are so sorry to hear that the room got cold - especially as the temperature has definitely dropped lately. If you were able to contact reception, we may have been able to adjust that for you, but it's a good note for the future for us to check this. With Kind Regards, Sarah, Guest Relations Team
5.0分
情侣出游
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The highlights are the beautiful, quiet grounds, spacious room with a fantastic power shower, and a lovely breakfast. Also, lots of parking available. The only downside was that the room got very hot and stuffy at night, which affected our sleep.
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酒店回复: Dear Mrs Tao, Many thanks for taking the time to leave your valuable feedback. We are delighted to hear that you enjoyed the grounds and that you appreciated the size of the room and the power shower - a good shower is so important, isn't it? Thank you for the special mention of the breakfast, I will feed this back to the restaurant team. I'm sorry to hear that the room was a bit stuffy during the night. It's quite a balancing act to get the temperature right across a large property, but we take that feedback on board and will take a look at your room to see if there is anything that can be adjusted. We hope to see you again soon, With Kind Regards, Sarah, The Guest Team
5.0分
商务出差
Beautiful hotel. Great location and stunning grounds. Very nice dining facilities and great breakfast. Would definitely stay again.
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酒店回复: Dear Mr Cox, Thank you so much for taking the time to leave us your kind feedback. We are delighted to hear that you enjoyed the location and grounds here during your stay.It's wonderful to hear that you enjoyed the breakfast so much, too.We look forward to seeing you again soon, With Kind Regards, Sarah, Guest Relations Team
3.0分
商务出差
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Have stayed here multiple times but felt let down by the service in the restaurant in the evening. Dining alone, I just want to eat and go, got seated and then was left for 25 minutes. Eventually had to flag down a member of staff who didn't appear to care. Food was ok, but staff need to be a bit more attentive.
Key card failed in the morning and despite reception trying to reprogram the card , had to wait 44 minutes to get back in my room whilst waiting for maintenance. This put me way behind schedule for the day before
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酒店回复: Dear Kelly, I am so sorry to hear that these elements of our service let you down during this stay. I will ensure that I feed back your comments in regards to guests dining alone. I can completely understand that this may not have been ideal for you.I am glad to hear that you have been a guest many times before, and we sincerely hope that you give Hogarths another chance to host you again. With Kind Regards, Sarah, Guest Relations Team
3.0分
商务出差
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Unorganised & cold room
Very cold room, tried to turn the heating up but didn’t work. Was asked to pay on departure but had paid on arrival. Took too long to sort out had to leave and was late for a business meeting. Not very well organised. Shame really as it’s a nice hotel. Staff very helpful.
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酒店回复: Dear Karen, Thank you for your feedback. I am delighted to hear that you enjoyed staying at the hotel and found our team very helpful overall. I am so sorry to hear that the room was cold when you arrived with us. I hope that you were able to resolve that via reception? I sincerely apologise for the mix-up with your payment. How frustrating! I will investigate and find out why that wasn't flagged properly on the system as prepaid.I hope that we get the chance to host you again. With Kind Regards, Sarah, Guest Relations Team
酒店房间非常舒适，早餐等餐时间有点长，但食物很棒。
服务友好专业……环境不错，房间也很漂亮。
酒店位置很好，坐落在一条小路旁边，后面还有一个骑术学校，员工也很友好。
用餐需要当场支付，因为所有消费都不能记在酒店账单上。
饮用水、饼干和擦脸巾的补充也不稳定。
这不是我们第一次入住 Hogarths Solihull。工作人员为客人竭尽全力，整个酒店，包括广阔的场地，都一尘不染，维护得很好。公共区域明亮、通风、迷人，对于一家酒店来说，它确实有一种温馨和温馨的感觉。餐饮选择丰富，烹饪精良且非常美味。
我有一条负面评论，这不是一个主要的负面评论，但房间装饰需要翻新一下，房间一尘不染，每天清洁，您需要补充的任何东西都可以从客房部或接待处获得。我没想到套房房间的洗脸盆会有一个巨大的碎片，因为酒店的其他部分都经过精心维护，谁知道碎片可能只是在我们到达的前一天发生的。
总体而言，我们的评分为 9/10。如果浴室里的问题得到纠正并且卧室刷了一点油漆，我会很高兴地给 10/10。
老实说，我只要能工作就住在这个地方，因为这是一个很棒的地方。食物、房间、工作人员、清洁度都近乎完美。
Room was hige but got guite cold and heating was limited to when the hotel decided it should be on.. no stats in ylthe room itself. Restaurnat was a fair walk away.
The highlights are the beautiful, quiet grounds, spacious room with a fantastic power shower, and a lovely breakfast. Also, lots of parking available. The only downside was that the room got very hot and stuffy at night, which affected our sleep.
Beautiful hotel. Great location and stunning grounds. Very nice dining facilities and great breakfast. Would definitely stay again.
Have stayed here multiple times but felt let down by the service in the restaurant in the evening. Dining alone, I just want to eat and go, got seated and then was left for 25 minutes. Eventually had to flag down a member of staff who didn't appear to care. Food was ok, but staff need to be a bit more attentive.
Key card failed in the morning and despite reception trying to reprogram the card , had to wait 44 minutes to get back in my room whilst waiting for maintenance. This put me way behind schedule for the day before
Unorganised & cold room
Very cold room, tried to turn the heating up but didn’t work. Was asked to pay on departure but had paid on arrival. Took too long to sort out had to leave and was late for a business meeting. Not very well organised. Shame really as it’s a nice hotel. Staff very helpful.