酒店回复: Thanks for your feedback. We secure a pre authorization for all guests by credit card and its refunded after check out. Thank you for staying with us. We hope you have a great holiday.
5.0分
情侣出游
Was traveling late was assured that would have a room. The room was very comfortable nice staff
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酒店回复: Hi Heather, We appreciate the positive feedback and we hope to see you gain soon!
2.0分
其他
It was very shabby, sink was cracked, curtains didn’t close properly. Very disappointing.
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酒店回复: Hi Grant, We appreciate the feedback and apologize for not meeting your expectations. We always let guests know that if there are any issues during the stay to come to the front desk so we can resolve the issue or move rooms. We have looked into the issue and replaced the broken curtain. Thank you
3.0分
其他
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The room had a stale smell and the bath tub shower head was leaking everywhere and the ac smells while it was working and the door to the motel room door had a gap
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酒店回复: Hi Alvaro, We appreciate the feedback and we apologize for any inconvenience this might have caused. We have staff available at the desk should there be any issues like this arise, we ask that guests to bring them forward while they are still here so we can make it right and fix the issue. We are a budget motel and we work hard to make sure our guests are happy and comfortable. We do hope to see you again next visit to Chemainus.
4.0分
情侣出游
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The motel is in a good location to explore the area. It is an older property but they have done a good job keeping the rooms clean. The bed was comfortable but because the back window is covered with cedar trees, the room is very dark. We were happy with our stay.
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酒店回复: Hi Mark, We appreciate the feedback and hope to see you again soon. Thank you
4.0分
其他
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Pros: Suite was perfect for 3 adults (separate bedroom and sofabed in living room). Kitchen was convenient. Towels were cushy! A pet bed and gift pack was brought to our room upon check-in along with a personalized welcome note! Whisky Jack restaurant onsite was great. Cons: Air conditioning did not work well.
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酒店回复: Hi Anthony, Thank you for the feedback. We hope to see you again soon.
5.0分
其他
Staff was great,the place shows signs of improvement and TLC.
We will definitely keep staying there when We travel in the area
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酒店回复: Hi Lorne, We appreciate the positive feedback and hope to see you again soon!
1.0分
家庭亲子
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No amenities, no ice, cigarette butts filled the ash trays on the outside tables. We were on motorcycles and although there were only 3 or 4 other rooms in use, we were placed on the second floor
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酒店回复: Hi Blake, We appreciate your feedback. We work hard to keep the smoking area clean however it can be difficult when people are using the ashtrays consistently, they are cleaned daily. We place guests into rooms that they booked, not all rooms on ground floor are the style that you had booked and the rooms that were simular had already been booked with guests in the room. We are a budget motel and strive for guest satisfaction. We are happy to see there were no issues in the room. We hope you have a great summer and enjoy the Island.
5.0分
其他
A new, excellent working fairly large fridge !! Better than some expensive hotels I've been in
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酒店回复: Hi Heather, Thank you for the positive feedback. We hope to see you again soon!
3.0分
其他
Need some cleaning
The stay was ok but the room floor was not clean, sand, hair on the floor bathroom and leaving room.
为了避免
管理人员除了收取150美元押金外，还擅自在笔记本上记下你的银行卡号。
这笔押金在我入住 10 天后以及通过电子邮件投诉后退还。
非常不愉快的老板。
Was traveling late was assured that would have a room. The room was very comfortable nice staff
It was very shabby, sink was cracked, curtains didn’t close properly. Very disappointing.
The room had a stale smell and the bath tub shower head was leaking everywhere and the ac smells while it was working and the door to the motel room door had a gap
The motel is in a good location to explore the area. It is an older property but they have done a good job keeping the rooms clean. The bed was comfortable but because the back window is covered with cedar trees, the room is very dark. We were happy with our stay.
Pros: Suite was perfect for 3 adults (separate bedroom and sofabed in living room). Kitchen was convenient. Towels were cushy! A pet bed and gift pack was brought to our room upon check-in along with a personalized welcome note! Whisky Jack restaurant onsite was great. Cons: Air conditioning did not work well.
Staff was great,the place shows signs of improvement and TLC.
We will definitely keep staying there when We travel in the area
No amenities, no ice, cigarette butts filled the ash trays on the outside tables. We were on motorcycles and although there were only 3 or 4 other rooms in use, we were placed on the second floor
A new, excellent working fairly large fridge !! Better than some expensive hotels I've been in
Need some cleaning
The stay was ok but the room floor was not clean, sand, hair on the floor bathroom and leaving room.