酒店回复: Dear Melvin,We apologize for the issues you experienced with the smoking policy and housekeeping service during your stay. Your feedback is important, and we will work to improve these areas.Sincerely,EvaGeneral Bragg Inn & Suites By OYO Chickamauga
3.0分
其他
Rooms needed to be upgraded the staff was courteous to what wasn’t right in the room. But it was better than camping sometimes.
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酒店回复: Dear Glenn,Thank you for sharing your feedback. We appreciate your kind words about our staff and are glad that your stay was at least better than camping! We also acknowledge your comments regarding the need for room upgrades and will share them with our management team to improve our guests’ experience.We hope to provide an even more comfortable stay on your next visit to General Bragg Inn & Suites By OYO Chickamauga.Sincerely,TimGeneral Bragg Inn & Suites By OYO Chickamauga Management
1.0分
商务出差
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The room I selected is not the room I was given. From a NON-SMOKING room with a Jacuzzi to a smoking, long stay room with burn marks all over the furniture.. This is the 3rd hotel on this site that has disappointed me.
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酒店回复: Dear Frank,Thank you for sharing your experience at General Bragg Inn & Suites By OYO Chickamauga. We are very sorry for the room assignment and condition issues you experienced. Your feedback is important and will be used to improve our services.Warm regards,LisaGeneral Bragg Inn & Suites By OYO Chickamauga
1.0分
其他
The TV never worked. All it did was say weak signal. The heat stopped working half way through the night.
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酒店回复: Dear Brit,We apologize for the issues with the TV and heating in your room. Your feedback has been shared with our team to ensure proper maintenance and improved guest experience.Sincerely,EvaGeneral Bragg Inn & Suites By OYO Chickamauga
1.0分
情侣出游
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roaches everywhere. stayed three nights three different rooms, all had roaches, room 108 is infested. a roach crawled out from under my pillow and couldn’t get my money back. hotel is no help and won’t talk to ******* to fix it either. bad!!!
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酒店回复: Dear Hannah-Nichole,We’re very sorry for the issues with roaches and the inconvenience you faced regarding your refund. Your feedback has been shared with management to improve cleanliness and service.Sincerely,EvaGeneral Bragg Inn & Suites By OYO Chickamauga
5.0分
其他
Only real issue i had was the door looked like it had been kicked before. Didn't seal good, but no complaints really
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酒店回复: Dear Johnny,Thank you for your 10-star rating and for sharing your feedback! We’re glad to hear you had a pleasant stay at General Bragg Inn & Suites. We apologize for the door issue you mentioned, and we’ll be sure to have our maintenance team address the sealing to ensure it doesn’t affect future stays.We appreciate your understanding and hope to welcome you back soon!Best regards,The General Bragg Inn & Suites Team
4.0分
其他
The water pressure in the shower was amazing and the mattress was very comfortable. The room felt dirty though.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your stay at General Bragg Inn & Suites By OYO Chickamauga. We’re glad to hear that you enjoyed the water pressure in the shower and found the mattress comfortable. We sincerely apologize for the cleanliness issues you noticed and will address them to improve our guests’ experience.We hope to have the opportunity to provide you with an even better stay next time.Warm regards,EvaGeneral Bragg Inn & Suites By OYO Chickamauga
3.0分
家庭亲子
The best thing about this property was the staff. We had a problem with our room, and they upgraded us without issue.
3.0分
其他
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Thanks but no thanks!
My stay here was nothing to brag about. I had to literally stand in the lobby and yell to get someone to the front counter! The furniture in the room wasn't in the best shape. The desk was too close to the bed, so the chair was barely able to come out for me to sit in it. The television was too small for viewing. The internet wasnt worth a flip! But I think the biggest thing that bugged me was the guy at the front counter held on to my driver's license for the two days I was there! If the day clerk hadn't remembered to return it to me, i would have left town without it. When i got there to begin my stay, i was asked for my driver's license for identification. I had just finished driving 8 straight hours and i was tired. I just wanted to get some rest. No effort was made to return the license to me while i was there. Thankfully, the day clerk found it and returned it to me! I do a lot of traveling and have stayed at a lot of different hotels. But i will not be returning to this one.
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酒店回复: Apologies for the problems you had faced, Tony! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
3.0分
其他
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The hotel wasn't very clean (There were a couple of roaches in my room). The staff were very helpful, friendly, and accommodating. The location is very convenient to any area of the town; there are gas stations, stores, and restaurants nearby. However, due to the lack of cleanliness, I most likely will not stay here again.
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酒店回复: Hi, Karen! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
无烟房间有烟味，我们入住期间房间一直没人打扫。我们每天都得走过去拿毛巾。客房服务为零。
Rooms needed to be upgraded the staff was courteous to what wasn’t right in the room. But it was better than camping sometimes.
The room I selected is not the room I was given. From a NON-SMOKING room with a Jacuzzi to a smoking, long stay room with burn marks all over the furniture.. This is the 3rd hotel on this site that has disappointed me.
The TV never worked. All it did was say weak signal. The heat stopped working half way through the night.
roaches everywhere. stayed three nights three different rooms, all had roaches, room 108 is infested. a roach crawled out from under my pillow and couldn’t get my money back. hotel is no help and won’t talk to ******* to fix it either. bad!!!
Only real issue i had was the door looked like it had been kicked before. Didn't seal good, but no complaints really
The water pressure in the shower was amazing and the mattress was very comfortable. The room felt dirty though.
The best thing about this property was the staff. We had a problem with our room, and they upgraded us without issue.
Thanks but no thanks!
My stay here was nothing to brag about. I had to literally stand in the lobby and yell to get someone to the front counter! The furniture in the room wasn't in the best shape. The desk was too close to the bed, so the chair was barely able to come out for me to sit in it. The television was too small for viewing. The internet wasnt worth a flip! But I think the biggest thing that bugged me was the guy at the front counter held on to my driver's license for the two days I was there! If the day clerk hadn't remembered to return it to me, i would have left town without it. When i got there to begin my stay, i was asked for my driver's license for identification. I had just finished driving 8 straight hours and i was tired. I just wanted to get some rest. No effort was made to return the license to me while i was there. Thankfully, the day clerk found it and returned it to me! I do a lot of traveling and have stayed at a lot of different hotels. But i will not be returning to this one.
The hotel wasn't very clean (There were a couple of roaches in my room). The staff were very helpful, friendly, and accommodating. The location is very convenient to any area of the town; there are gas stations, stores, and restaurants nearby. However, due to the lack of cleanliness, I most likely will not stay here again.