酒店回复: TAKAHIKOThank you for taking the time to complete our online survey regarding yourrecent stay at our hotel.Your feedback is very important to us and we can assure you that we willuse this information to do everything possible to create an enjoyableexperience for each of our guests. We hope to see you again soon!Sincerely,joshGMQUALITY INN SPANISH FORK
3.0分
情侣出游
The room was dated and the furniture seemed lime it was pur together from a couple of different hotels.
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酒店回复: We would like to thank you for taking the time to complete our online survey about stay . 6/10Feedback from our members is very important to us and your input helps us in ourefforts to provide excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,J.N.managerQuality Inn
2.0分
商务出差
The A/C unit did work and clearly hadn’t in a very long time. long time. Looking at it, scales had formed on it and it appears to have seized up.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay atQuality InnOn behalf of our entire team, I would like to apologize for failing to exceed your expectationswith A.C . _. Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptionalexperiences for our guests.We hope for an opportunity to properly host you in the future.SincerelyRickFront desk
1.0分
其他
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Very dirty! Toilet. Carpet. Lobby furniture seats were covered with carpet to hide the stains and disrepair. An old, dirty sign was tapped on front door and desk saying no vacancy. Parking lot was only 25% full. Covid 6’ signs were dirty and still on floor. If we had not paid ahead of time, we would have walked out.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay atQuality InnOn behalf of our entire team, I would like to apologize for failing to exceed your expectationswith PUBLIC RESTROOM,COVID SIGN and carpet_. Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptionalexperiences for our guests.We hope for an opportunity to properly host you in the future.SincerelyRickFront desk
3.0分
其他
Everything was fine but the bed was the most uncomfortable I’ve ever slept in. Plus, they didn’t have coffee available in the morning.
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酒店回复: Thank you for letting us know about your stay. While it is deeply concerning toknow that the room was not up to your standards, we understand that the costof your lodging was not acceptable to you during that time. Your feedback as amember of ******* member is invaluable and will be shared with the staff . Wehope to provide you with an experience that is suitable for your preferences inthe future.Sincerely,RickyFront desk agent
1.0分
商务出差
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The room smelled as if it were a smoking area, we had to have the window open for the whole afternoon and night to help with the odor. The smell was impregnated in the bed sheets as well.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay atQuality InnOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us .We will be using your feedback esp odour to make improvements, so that we can provide exceptionalexperiences for our guests.We hope for an opportunity to properly host you in the future.SincerelyRickFront desk
4.0分
其他
Clean room, friendly staff, great location. Breakfast was not great and the drink machine didn’t work. TV was tiny. Would stay here again.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Spanish Fork North and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.
2.0分
商务出差
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My ice bucket had brownie or cake crumbs all over the inside of it. I had to wash it out pretty good before using. Bathroom had mold near the faucet and continental breakfast could use some dressing up. The sink where the breakfast was at had dried noodles and something black in it.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Spanish Fork North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with soundproof rooms ,smoking stain Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
5.0分
商务出差
The staff was very understanding of my flight being delayed and not cancelling my entire reservation.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn We sincerely appreciate and value your 10/10 feedback as a Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
3.0分
其他
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Very limited parking, when I came back in the evening it was difficult to find parking. The building looked old, worn out and dirty on the outside. The breakfast was cold, shriveled up pancakes and the staff was okay. The room was clean except for the toilet.
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酒店回复: Thank you for letting us know about your stay. While it is deeply concerning toknow that the room was not up to your standards, we understand that the breakfast of your lodging was not acceptable to you during that time. Your feedback as a valuedmember is invaluable and will be shared with the staff . Wehope to provide you with an experience that is suitable for your preferences inthe future.Sincerely,RickyFront desk agent
它宽敞又美丽。
位置也很棒。
The room was dated and the furniture seemed lime it was pur together from a couple of different hotels.
The A/C unit did work and clearly hadn’t in a very long time. long time. Looking at it, scales had formed on it and it appears to have seized up.
Very dirty! Toilet. Carpet. Lobby furniture seats were covered with carpet to hide the stains and disrepair. An old, dirty sign was tapped on front door and desk saying no vacancy. Parking lot was only 25% full. Covid 6’ signs were dirty and still on floor. If we had not paid ahead of time, we would have walked out.
Everything was fine but the bed was the most uncomfortable I’ve ever slept in. Plus, they didn’t have coffee available in the morning.
The room smelled as if it were a smoking area, we had to have the window open for the whole afternoon and night to help with the odor. The smell was impregnated in the bed sheets as well.
Clean room, friendly staff, great location. Breakfast was not great and the drink machine didn’t work. TV was tiny. Would stay here again.
My ice bucket had brownie or cake crumbs all over the inside of it. I had to wash it out pretty good before using. Bathroom had mold near the faucet and continental breakfast could use some dressing up. The sink where the breakfast was at had dried noodles and something black in it.
The staff was very understanding of my flight being delayed and not cancelling my entire reservation.
Very limited parking, when I came back in the evening it was difficult to find parking. The building looked old, worn out and dirty on the outside. The breakfast was cold, shriveled up pancakes and the staff was okay. The room was clean except for the toilet.