酒店回复: Dear Robin,Thank you for taking the time to share your feedback about your recent stay. We genuinely appreciate your honesty and apologize for any inconvenience you experienced.We're sorry to hear about the issues with cleanliness and convenience. Your comments are valuable, and we assure you that we take them seriously. We will address these concerns with our housekeeping and management teams to ensure improvements are made.Regarding the parking situation and the layout, we will review our facilities to see how we can enhance the overall experience for our guests.We appreciate your understanding of our no-frills approach, and we're committed to doing better. If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to us directly.Thank you for choosing us, and we hope to have the opportunity to welcome you again with an improved experience.Best regards,Kal (Motel 6 - Schenectady)
The room was absolutely filthy and there was no water pressure. Burn marks in the bathtub, stains on the wall, dirt on the floor.
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酒店回复: Hi Joel,Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced during your stay. The cleanliness concerns and low water pressure you described are unacceptable, and we’ve addressed these matters immediately with our housekeeping and maintenance teams to ensure they do not happen again.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience.Sincerely,Manager, Motel 6 Schenectady
3.0分
其他
Check in was good. Room smells very strongly (perfumey) of cleaning product. Fan for heat is so loud i cant hear the TV
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酒店回复: Hi Amy,Thank you for sharing your feedback. We're glad to hear your check-in experience went well, but we apologize for the strong cleaning scent and the loud heater fan in your room. We’ve informed our housekeeping and maintenance teams so they can address the scent levels and check the unit to prevent this issue for future guests. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay.Sincerely,Manager, Motel 6 Schenectady
4.0分
商务出差
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Staff is always pleasant and efficient. Room is dated but clean. Property could use more outdoor lighting. Convenient off of highway. Great price. Dining options within 10 minutes.
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酒店回复: Hi Cheryl,Thank you for your kind review and 8/10 rating! We’re glad you enjoyed our friendly staff, clean rooms, and convenient location. We also appreciate your suggestions regarding lighting and property updates — feedback like yours helps us continue improving for our guests. We hope to welcome you back to Motel 6 Schenectady soon.Safe travels,The Motel 6 Schenectady Team
1.0分
其他
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i had car trouble on my way there and was not able to make my stay ...when i called and asked for a rain check they said because i pre paid and used ******* that was not possible and i forfeited my fee for that evening and i should have opted to pay in person on arrival... I found that to be very disheartening amd hope something can be done in this natter as i am a regular traveler
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酒店回复: Hello Joe,Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the car trouble that prevented your arrival. Unfortunately, for prepaid reservations made through *******, we’re unable to modify or refund the booking directly—any changes or refunds must be handled through Expedia’s customer service. We understand how disappointing that can be and recommend contacting them for assistance with your reservation. We hope to have the opportunity to welcome you in the future under better circumstances.Sincerely,Manager, Motel 6 Schenectady
1.0分
商务出差
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Filthy and disgusting
Dirty, filthy and disgusting. Gave me the keys to a disgusting room with cigarette butts and slept in beds. When I got the new room wasn't much better.
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酒店回复: Hello Craig,We’re very sorry for the inconvenience you experienced during check-in. It appears there was a room-number error between our front desk and housekeeping teams, which resulted in you being assigned a room that was not yet ready for guests. Our front desk staff immediately noticed the mistake, apologized, and provided you with a different room right away. As a gesture of goodwill, they also offered a small complimentary refreshment package to express our apologies for the inconvenience.We regret that this first impression affected your overall experience. During your stay, we did not receive any further service requests, but please know our team is always ready to assist with anything you need. We truly appreciate your feedback and hope we have another opportunity to provide you with a better experience in the future.Sincerely,Manager, Motel 6 Schenectady
3.0分
其他
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Convenient location, very quiet. However, the exterior badly needs updating and remodeling, the grounds would benefit from trash removal and some landscaping. There was no coffee maker in the room and none available at the office, which would have been a nice courtesy. The room itself, while clean on the surface, had dirty corners in the sink area and the “hardwood “ floors could have looked better.
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酒店回复: Hello Sharon,Thank you for taking the time to share your detailed feedback. We’re glad you appreciated our quiet and convenient location, and we truly value your comments about the property’s condition and amenities. Your observations help us identify areas for improvement, and we’ll be sure to share them with our team. We hope to have another opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Manager, Motel 6 Schenectady
3.0分
其他
Middle of nowhere, a little run down room was ok nothing to brag about everything worked
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酒店回复: Hello James,Thank you for sharing your feedback. We’re glad to hear that everything in your room was in working order, and we appreciate your comments regarding the property’s condition and location. Your input helps us identify areas for improvement, and we hope to provide you with a more enjoyable stay in the future.Sincerely,Manager, Motel 6 Schenectady
4.0分
情侣出游
Pets were advertised as free, but they charged a cleaning fee, so that's not free!
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酒店回复: Hello Jana,Thank you for your feedback and for rating your stay with us. We’re glad you enjoyed your visit, but we apologize for any confusion regarding our pet policy. While pets are welcome at Motel 6, some locations may include a small cleaning fee to ensure rooms remain fresh for all guests. We appreciate your understanding and hope to welcome you back to Motel 6 Schenectady soon.Sincerely,Manager, Motel 6 Schenectady
我们来到斯克内克塔迪探望家人。我们想找一个价格合理的住处。我们真正关心的是干净安全。虽然我们的垃圾已经清空，但床铺没有整理，地板看起来像是有人从外面踩进来的泥土。停车区不方便。有一大片土地可以用作停车位；但它却是一个很大的空间，可以步行到前台喝早咖啡，或者只是去办公室。办公室与汽车旅馆不相连。顾客有好有坏。我们意识到这是一个没有多余装饰的地方，这没关系。但他们可以做得更好。
非常陈旧的酒店，开业已久。第一次入住，还不错。房间干净，床很舒服，热水不错，但水压不大。我住过的大多数酒店都提供早餐，但这家没有。但总体而言，我对这次入住很满意。
The room was absolutely filthy and there was no water pressure. Burn marks in the bathtub, stains on the wall, dirt on the floor.
Check in was good. Room smells very strongly (perfumey) of cleaning product. Fan for heat is so loud i cant hear the TV
Staff is always pleasant and efficient. Room is dated but clean. Property could use more outdoor lighting. Convenient off of highway. Great price. Dining options within 10 minutes.
i had car trouble on my way there and was not able to make my stay ...when i called and asked for a rain check they said because i pre paid and used ******* that was not possible and i forfeited my fee for that evening and i should have opted to pay in person on arrival... I found that to be very disheartening amd hope something can be done in this natter as i am a regular traveler
Filthy and disgusting
Dirty, filthy and disgusting. Gave me the keys to a disgusting room with cigarette butts and slept in beds. When I got the new room wasn't much better.
Convenient location, very quiet. However, the exterior badly needs updating and remodeling, the grounds would benefit from trash removal and some landscaping. There was no coffee maker in the room and none available at the office, which would have been a nice courtesy. The room itself, while clean on the surface, had dirty corners in the sink area and the “hardwood “ floors could have looked better.
Middle of nowhere, a little run down room was ok nothing to brag about everything worked
Pets were advertised as free, but they charged a cleaning fee, so that's not free!