酒店回复: Dear Ennies,Thank you for your review. We are investigating the issues you mentioned. Our records indicate you checked in late in the evening, and staff were present then. We also review our carpet cleaning procedures to ensure all rooms meet our standards. We appreciate your feedback and assure you that we are committed to providing a positive guest experience.Sincerely,Marinwood Inn & Suites Management
4.0分
情侣出游
原文
翻译提供方：Google
再进行一点清洁
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酒店回复: Dear Moises, thank you for your feedback! We appreciate you bringing this to our attention, and we will make sure to focus on improving the cleaning standards. We strive to provide a comfortable and clean environment for all our guests, and your input helps us do that. We hope to welcome you again soon!Warm regards,Customer Care TeamMarinwood Inn & Suites
1.0分
其他
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Filthy and utterly disgusting. The only reason to stay here would be if you were homeless and it was pouring rain. And I’m still not sure it would be better. I did not stay! I paid in advance for two nights but after seeing the rooms said I could not sleep there! Owner refused to give a refund and only got one after a long drawn out ordeal with *******. I am telling you I have ever seen such a dump!
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酒店回复: Dear Guest,Thank you for sharing your experience. We apologize that your stay did not meet your expectations and that you found the property unsuitable. We also regret the frustration caused during the refund process. Your feedback has been noted to help us address any concerns and improve our guest experience moving forward.Sincerely,Marinwood Inn & Suites Management
3.0分
其他
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Staff was very courteous, but I was disappointed with the condition of the room - bathroom had places where the paint had been damaged. Room was not as nice as the one we had stayed in before. Just seems like attention to the room condition from usage was not addressed, now.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad our staff made a positive impression, but we apologize that the condition of your room did not meet your expectations. Your feedback regarding the bathroom and overall upkeep has been noted, and we will work on addressing these maintenance issues to improve future stays.Thank You,Marinwood Inn & Suites Management
4.0分
情侣出游
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Clean room and easy access to freeway and restaurants. Bed and room was comfortable, breakfast was good. Only complaint was that some one came by and started cleaning window screens and area outside my room, which woke me up. Otherwise no complaints, would stay here again.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased to hear about the many positives of your stay.We are glad you had no other complaints and would stay here again!Thank You,Marinwood Inn & Suites Management
4.0分
家庭亲子
Parking was good. Breakfast did not open at 7am. Tried opening the door but the door was still locked.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are happy to hear that our parking was good and convenient for you.However, we apologize for the inconvenience caused. We understand that punctuality is essential, especially for guests who need to start their day early, and that the door should never be locked past the advertised opening time. We are addressing this timing and scheduling issue with our food and beverage team to ensure our published breakfast hours are strictly followed.Thank You,Marinwood Inn & Suites Management
5.0分
其他
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I like Marinwood Inn. It is fairly quiet, even though it's near the 101 highway. The meandering quality of the buildings feels kind of homey. The staff is great, too.
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酒店回复: Dear Guest,Thank you for sharing your experience at the Marinwood Inn. We’re glad to hear you found the location quiet despite being near the 101 and appreciated the homey feel of our layout. It’s wonderful to know that our staff made a positive impression as well. We can't wait to have you back for another pleasant stay with us on your next visit to Novato.Thank You,Marinwood Inn & Suites Management
酒店比较干净，像一个小型社区，比较有特色。房间比较宽敞。周围开车几分钟也能找到商业区，可以吃饭和购物。
我们非常喜欢这次的酒店住宿。
非常好，靠近高速公路，但在房间里听不到任何声音。
房间有点陈旧，但没什么大碍。早餐不是欧陆式，但还不错。欢迎仪式不是很热情，没有礼貌的言语......总之，对于一个晚上来说，这是可以接受的。
前台老头子盖着毯子睡在沙发上，一点也不专业。房间地毯很脏
不值得付这个价钱
再进行一点清洁
Filthy and utterly disgusting. The only reason to stay here would be if you were homeless and it was pouring rain. And I’m still not sure it would be better. I did not stay! I paid in advance for two nights but after seeing the rooms said I could not sleep there! Owner refused to give a refund and only got one after a long drawn out ordeal with *******. I am telling you I have ever seen such a dump!
Staff was very courteous, but I was disappointed with the condition of the room - bathroom had places where the paint had been damaged. Room was not as nice as the one we had stayed in before. Just seems like attention to the room condition from usage was not addressed, now.
Clean room and easy access to freeway and restaurants. Bed and room was comfortable, breakfast was good. Only complaint was that some one came by and started cleaning window screens and area outside my room, which woke me up. Otherwise no complaints, would stay here again.
Parking was good. Breakfast did not open at 7am. Tried opening the door but the door was still locked.
I like Marinwood Inn. It is fairly quiet, even though it's near the 101 highway. The meandering quality of the buildings feels kind of homey. The staff is great, too.