酒店回复: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel while in town for the wedding. It’s wonderful to know that you found our rooms clean and modern, and that our beds provided you with a comfortable night’s sleep.We are especially pleased that our staff made a positive impression on you. Providing excellent service is our top priority, and your kind words are greatly appreciated. It’s also great to hear that you found the convenience of our first-floor rooms and nearby parking to be beneficial.We’re glad you enjoyed our complimentary breakfast and found it to be a pleasant change from other hotels. Your feedback about the restaurant bar hours is valuable, and we will take it into consideration for future improvements.Thank you once again for your feedback. We hope to welcome you back to our hotel in the future.
酒店回复: Dear Shannon,Thank you for your detailed feedback. We are pleased to hear that you found our hotel new, clean, and the beds comfortable. However, we deeply regret the inconvenience you experienced during check-in and the issues with our breakfast service. Your experience does not reflect the high standards we strive to maintain.We apologize for the disruption caused by the credit card charge and the malfunctioning device. We will address this with our front desk team to prevent such occurrences in the future. Additionally, we are reviewing our breakfast service to ensure tables are promptly cleaned and items are replenished.Your comments about the pool size are noted, and we appreciate your understanding. We hope to provide a more seamless experience on your next visit.Warm regards,
4.0分
商务出差
原文
翻译提供方:Google
枕头很臭
我旅行时总是住在这家酒店。员工很棒,住宿条件也很棒。
这次我遇到的唯一问题是枕头很臭。
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酒店回复: Thank you for your continued loyalty and for taking the time to share your feedback. We are thrilled to hear that you consistently enjoy our staff and accommodations. However, we are sorry to learn about the issue you experienced with the pillows during your recent stay.Please know that your comfort is our top priority, and we will address this matter promptly to ensure it does not happen again. We appreciate your understanding and hope to provide you with an even better experience on your next visit.Thank you once again for your valuable feedback.
酒店回复: Dear Casey, Thank you for choosing our Marriott property for your stay. We’re delighted to hear that your experience was exactly what you needed! Our staff takes a lot of pride in being able to give you the experience you deserve. I am glad you found them extremely friendly. It’s wonderful to know that you enjoyed our breakfast offerings as this can be essential to starting off your day right and a comfortable room is essential for a relaxing stay. We look forward to welcoming you back soon.
4.0分
情侣出游
原文
翻译提供方:Google
酒店整体很干净,但空调系统需要升级,因为噪音较大。
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酒店回复: Dear Ali, Thank you for taking the time to rate your experience here and tell us a little bit about your stay. I am sorry you found the air conditioning system to be noisy, rest assured I have passed this on to the proper team to take care of this for you. I am delighted to hear that you otherwise enjoyed your stay and found the property to be clean. We hope to welcome you back the next time you are in the area.
5.0分
情侣出游
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Staff was absolutely amazing! Room was clean, breakfast was great, bar was great and loved being able to sit outside by the fire! I will definitely return highly recommended
所有方面全部差评
这家酒店太棒了!物超所值。我和我老公对酒店非常挑剔。我们对这家酒店没有任何负面评价。公共区域布局非常好。一尘不染。服务非常友好和高效。房间舒适。早餐非常好,选择很多。总之,这是在奥本探亲时住宿的好地方!
只是路上的又一天!
出差,住宿设施齐全,员工很棒,这家酒店无论如何都不会让您惊叹,但物有所值
非常放松的住宿!
来城里参加婚礼时在这里住了两晚。酒店和房间总体来说干净现代。床很舒服,员工超级好。
我们住在一楼,我喜欢我们可以在房间附近离开酒店。这样停车就方便了。
免费早餐也很棒!与其他提供早餐的酒店不同。虽然不是全自助的,但我不介意。
餐厅酒吧晚上 10 点关门。
崭新整洁
酒店很新很干净,这一点很重要。床很舒服。入住时很烦人,因为我们拿到了房间钥匙,正准备换衣服去参加婚礼,这时前台的两个人敲我的门,说他们忘了刷信用卡,需要马上刷。然后他们的手持设备坏了,我不得不跟着他们去一个小房间,而我当时正准备去参加婚礼。早餐简直是一场灾难。没有空桌子,当一群人离开时,也没人清理桌子。没有补充餐具或玻璃器皿,因为空间太小,无法自助早餐,所以拿食物要排很长的队。最后,虽然我们来这里不是为了游泳池,但游泳池非常小,这在大城市是可以预料到的,但在奥本却不是。
枕头很臭
我旅行时总是住在这家酒店。员工很棒,住宿条件也很棒。
这次我遇到的唯一问题是枕头很臭。
很基本,但还不错。设施很基本。房间温度很难控制。停车费 20 美元,太荒谬了。他们以为他们在哪里。旧金山
早餐不错。房间很大。浴室不错
我们的住宿完全符合我们的要求。工作人员非常友好,早餐很棒,房间非常舒适
酒店整体很干净,但空调系统需要升级,因为噪音较大。
Staff was absolutely amazing! Room was clean, breakfast was great, bar was great and loved being able to sit outside by the fire! I will definitely return highly recommended