酒店回复: I understand your frustration with not getting daily housekeeping services. Hilton's current policy is to provide a full cleaning for stays of 4 nights or longer.
5.0分
情侣出游
原文
翻译提供方：Google
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酒店回复: Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay! We hope to see you again soon.
5.0分
家庭亲子
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Overall great hotel. Would recommend staying there. A full fridge. Dishwasher was a great option however, the bed blankets were quite thin and cold making it hard to get a good sleep.
酒店回复: Thank you for the 10/10 review.
4.0分
家庭亲子
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The pool was nicely heated & the exercise room was up to date. Breakfast was OK, would have liked a few more options. Really enjoyed the larger fridge. Our only issue was one of our shower doors didn’t move & made it difficult to get in & out of the shower.
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酒店回复: Hi Keri!Thank you so much for your review! We hope you enjoyed your stay with us!
5.0分
其他
It was really spacious and clean!! Not many hotels are kept at that level of cleanliness.
酒店回复: Thank you for the 10/10 review. We appreciate your nice comments.
2.0分
其他
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There were several items of very poor housekeeping in the bathroom and kitchen that indicated ongoing issues. All were reviewed by email with the location general manager for follow up.
3.0分
家庭亲子
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I have stayed there Kast four years for the July 4th holiday, this year was disappointing. Bathroom was not clean at check in. Was short on amenities like shampoo. Room was showing its age.
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酒店回复: Thank you for spending your July 4th holiday with us for the past four years—and for taking the time to share your experience this time around. We genuinely appreciate your loyalty.I’m truly sorry to hear that your stay this year fell short of expectations. It’s unacceptable that your bathroom wasn’t clean at check-in, we were short on essential amenities like shampoo, and the room showed its age. We take your feedback seriously and will share with our staff.
5.0分
家庭亲子
Rooms are like an apartment and they have nice sitting areas outside plus breakfast
酒店回复: Thank you for the 10/10 review.
5.0分
其他
Amazing stay. Staff was very helpful. Room was clean, quiet, spacious and comfortable.
酒店回复: Thank you for the 10/10 review.
2.0分
其他
Booked a king and had one queen in the room. Dead flies in the window sill. Fire alarm went off in the morning because of the toaster.
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酒店回复: We’re sorry to hear you experienced some issues during your stay. We always strive to provide a comfortable and clean environment for our guests, and we regret that we fell short in this instance.Thank you for bringing the heating and bathroom cleanliness concerns to our attention. We’ve shared your feedback with our team to ensure these matters are addressed promptly and do not happen again.We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.
我对家政服务不每天翻房间的政策感到厌烦。我第一天不知道，我离开得很早，忘了问第二天，第三天早上我要求打扫，我被告知客房清洁人员忙着打扫我的房间。不可接受的。
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Overall great hotel. Would recommend staying there. A full fridge. Dishwasher was a great option however, the bed blankets were quite thin and cold making it hard to get a good sleep.
The pool was nicely heated & the exercise room was up to date. Breakfast was OK, would have liked a few more options. Really enjoyed the larger fridge. Our only issue was one of our shower doors didn’t move & made it difficult to get in & out of the shower.
It was really spacious and clean!! Not many hotels are kept at that level of cleanliness.
There were several items of very poor housekeeping in the bathroom and kitchen that indicated ongoing issues. All were reviewed by email with the location general manager for follow up.
I have stayed there Kast four years for the July 4th holiday, this year was disappointing. Bathroom was not clean at check in. Was short on amenities like shampoo. Room was showing its age.
Rooms are like an apartment and they have nice sitting areas outside plus breakfast
Amazing stay. Staff was very helpful. Room was clean, quiet, spacious and comfortable.
Booked a king and had one queen in the room. Dead flies in the window sill. Fire alarm went off in the morning because of the toaster.