酒店回复: 非常感谢您的赞美！我们很高兴得知 Tru 给您留下了如此美好的印象。我们致力于为宾客打造一个温馨舒适的环境，很高兴这种氛围能引起您的共鸣！我们的团队以乐于助人、提供当地旅游建议而自豪，力求让您的住宿体验更加完美。您说得对——有多少酒店大堂里会有台球桌呢？！这正是让 Tru 充满家的感觉的小细节之一。我们期待着您再次光临，享受又一次轻松愉快的假期！祝您旅途平安，期待与您再次相见！🌟
5.0分
其他
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Great room, great price, in a very safe area. My only complaint was inability to check in early (had to change in restroom for a funeral) and no courtesy toothbrush when asking front desk. Still 5 stars!
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酒店回复: Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed the room, the price, and the safety of the area.We sincerely apologize for the inconvenience of not being able to accommodate your early check-in request, especially during such a difficult time. We understand how important it is to have flexibility, and we’ll work on improving our ability to assist guests in similar situations in the future.Regarding the toothbrush, we are sorry we couldn’t provide one when you asked. We always strive to meet our guests’ needs, and we’ll make sure our front desk staff is more proactive in offering these amenities.Thank you again for your valuable feedback and for sharing your experience with us. We hope to have the opportunity to welcome you back for a more seamless stay next time.
5.0分
其他
Outstanding staff, extremely clean and newer facilities. Very comfortable and new beds!
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酒店回复: Thank you for your wonderful feedback! We're delighted to hear you enjoyed our friendly staff, clean and modern facilities, and comfortable new beds. We look forward to welcoming you back for another great stay!
3.0分
其他
You get what you pay for. Very basic room. Staff were friendly and helpful though
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酒店回复: Thank you for your recent stay at Tru by Hilton Oxford. We’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that you were disappointed in the amenities in the room. Our guestrooms were designed to maximize space, which means some of the less-essential items are located in the lobby and available 24/7. This is all located on our website. However, we understand that this is important to you, so we’ve sent this to the brand team to help guide decisions that are made as the brand evolves and grows. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if we can be of any further assistance, please let me know. We hope to see you again.Sincerely,General Manager
5.0分
商务出差
Very Good Stay
Except for the a/c unit being overly loud I was very pleased with my stay.
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酒店回复: Thank you so much for your fantastic 10/10 rating! We’re thrilled to hear that you had a great stay with us overall.We do apologize for the issue with the A/C unit, and we truly appreciate you bringing this to our attention. We’ll be sure to have our maintenance team take a closer look at it to ensure future guests enjoy a quieter experience.We’re glad to hear you were otherwise pleased, and we’d love to welcome you back for another stay. Please don’t hesitate to let us know if there’s anything else we can do to make your next visit even more comfortable.
5.0分
其他
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This was a great property. We will definitely be returning. It was very clean friendly staff highly recommend you’re dropping your kiddo off for college or headed to a game. This location is perfect.
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酒店回复: Thank you so much for the amazing 10/10 review! We’re thrilled to hear you had such a great stay and that our location worked perfectly for your visit — whether for college drop-off or game day! It’s wonderful to know you found the property clean and our staff friendly. We truly appreciate the recommendation and can’t wait to welcome you back again soon!
2.0分
家庭亲子
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Definitely not worth the high cost for the area. It was super basic and way more expensive than many other hotels we’ve stayed in, especially for that part of the country. Definitely a no way.
4.0分
其他
******* didn’t do a great job
The reservation was never sent to the hotel and I didn’t have a room
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酒店回复: Thank you for your honest feedback. We’re very sorry to hear about the reservation mix-up with ******* and the inconvenience it caused. Please know this isn’t the experience we want for our guests. We hope to have the chance to welcome you back and provide a flawless stay.Best regards,
酒店很不错，非常干净，员工也很友善。房间温度有点低，不太舒服。浴室里没有杯子，连塑料杯都没有，如果有的话就更好了。另外，房间里要是能有咖啡机就更好了。我知道咖啡机是奢侈品，大堂里也有，但这只是我个人的偏好。
我们很喜欢这家酒店。但是，床垫底座的“箱子”太大了。
我的新膝盖撞到了它两次，最后一次疼得我直不起腰来。它需要调整一下或者加垫子。除此之外，其他方面都很棒。
Tru酒店总能让我感到快乐。它的装潢令人心情愉悦。员工热情友好，乐于助人，电梯附近还设有信息板，提供当地餐饮、景点等实用信息。有多少酒店大堂里会有台球桌呢？
Great room, great price, in a very safe area. My only complaint was inability to check in early (had to change in restroom for a funeral) and no courtesy toothbrush when asking front desk. Still 5 stars!
Outstanding staff, extremely clean and newer facilities. Very comfortable and new beds!
You get what you pay for. Very basic room. Staff were friendly and helpful though
Very Good Stay
Except for the a/c unit being overly loud I was very pleased with my stay.
This was a great property. We will definitely be returning. It was very clean friendly staff highly recommend you’re dropping your kiddo off for college or headed to a game. This location is perfect.
Definitely not worth the high cost for the area. It was super basic and way more expensive than many other hotels we’ve stayed in, especially for that part of the country. Definitely a no way.
******* didn’t do a great job
The reservation was never sent to the hotel and I didn’t have a room