酒店回复: Thank you very much for staying with us. We understand you are considering visiting during next year’s autumn foliage season. Typically, the best time to enjoy the colors is from the second to the third week of October. We hope you will visit during this beautiful season. In summer, the lush greenery of the surrounding forest also offers a soothing and refreshing experience. Please keep this in mind when planning your next stay.

酒店回复: Thank you very much for staying with us as a family.We sincerely apologize for the confusion caused by inconsistent guidance provided by our staff.The welcome drinks offered at check-in, as well as the beverages and snacks available in the lounge, are intended to be enjoyed while relaxing in the lounge or in your guest room.They may not be brought into the restaurant, and beverages during meals must be selected from the paid menu.In this instance, one staff member allowed your child to bring juice into the restaurant as a special exception, while another—providing the standard guidance given to all guests—informed you that outside drinks were not permitted.We deeply regret the confusion and discomfort this inconsistency caused.Regarding the children’s meal, although we did accommodate the special requests you mentioned for preparation and ingredients, we are truly sorry that it did not meet your expectations.We will make sure to ask for more detailed preferences in the future so that we can better tailor the meal to your needs.Thank you very much for taking the time to share your feedback with us.

酒店回复: Thank you so much for staying with us. We understand that the cooking style on the first day may not have been to your liking. Please feel free to share your preferences with us next time, and we’ll do our best to meet them. We hope to see you again soon.

酒店回复: Thank you very much for staying with us. We are delighted to hear that you were able to relax and enjoy the hot spring and our cuisine while taking in the beautiful snowy scenery of Hokkaido. We sincerely look forward to welcoming you again.

酒店回复: Thank you for staying with us. Housekeeping is available until the start time of 14:00; however, it seems you may have spent much of the day in your room, and after our staff had finished their shifts, only a simplified cleaning could be provided. We sincerely apologize for any inconvenience this may have caused.Please note that check-out time is 11:00. As it was a fully booked day, we confirmed this at check-in. However, we noticed that you were unable to depart at the scheduled time, and our records show your final departure was at 11:40. We kindly ask for your understanding that on days when we have incoming reservations, we are unable to accommodate late check-outs.Thank you for your understanding.

酒店回复: Thank you very much for staying with us.Enjoying the hot springs and dining while taking in the snowy scenery from the window is truly exceptional.We hope you will visit us again in a different season.In summer, the property is surrounded by lush forest, and in autumn, the vibrant colors of the foliage are beautifully captivating.We are confident that you will have another wonderful experience.

酒店回复: Thank you very much for staying with us.All of our guest rooms face the Toyohira River, allowing you to enjoy the natural scenery throughout the year.However, this year we experienced heavy snowfall, which may at times have obstructed the view.We would be grateful if you could see it as part of the beauty of the great outdoors.We hope you will visit us again in another season.

酒店回复: Thank you very much for staying with us. We also sincerely appreciate your kind words, which are a great encouragement to our staff. We would be delighted to welcome you again when you next visit Jozankei.

酒店回复: Thank you for staying with us. Our hotel restaurant serves breakfast and dinner only, but the Jozankei area offers a variety of restaurants and cafés. We encourage you to take a stroll and explore the neighborhood. We do our best to accommodate food allergies and dietary preferences. If you have specific requests, please let us know at least three days in advance of your next visit. Thank you again

酒店回复: Thank you very much for staying with us. We do not limit ourselves to domestic products; instead, we incorporate high-quality items from overseas as well. For our pajamas, we have chosen a soft fabric that minimizes stress when worn and resists wrinkling. Many guests have expressed interest in purchasing them, and we truly appreciate your thoughtful feedback on this matter. Thank you.