酒店回复: Rafael, nos alegra mucho que hayas disfrutado de tu estancia en Tru by Hilton Georgetown. Agradecemos enormemente tus amables palabras sobre la limpieza y el estado de nuestro hotel. ¡Esperamos volver a darte la bienvenida pronto!
5.0分
商务出差
Excellent everything. Breakfast was awesome. Never saw a pancake or yogurt makers like that. Nicely decorated. Clean.
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酒店回复: Pauline, it’s wonderful to hear you had a great time at Tru by Hilton Georgetown. The team is glad you enjoyed the unique breakfast options and the decor. We appreciate your kind words and look forward to welcoming you back soon.
4.0分
家庭亲子
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Property and room were very clean. Staff was friendly but we stayed 2 nights and asked for the room to be serviced after the 1st night and they refused to do it. We didn’t pay any less for the second night why couldn’t they make the bed and put new towels in?
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酒店回复: Mark, thank you for sharing feedback about your recent visit. The Tru by Hilton Georgetown team is happy to know you enjoyed the clean environment and helpful team members. Your observations regarding room servicing have been noted, and your comments are valued as the hotel continually reviews its processes.
4.0分
商务出差
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Overall, the place wasn’t bad definitely a solid 3.5 stars. Lobby and gym were super clean. Everyone was friendly and the breakfast was consistently with other Tru.
The rooms are a bit well used and not super clean, but it wasn’t bad, nothing to really complain about.
The surrounding area at night gets a little bit interesting and I would not say it’s that walkable but during the day everything‘s fine and there’s a Starbucks right next-door in a Walmart basically across the street
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酒店回复: Amanda, thank you for sharing your thoughts. The team is glad you enjoyed the welcoming atmosphere, clean public spaces, and breakfast consistency. They appreciate your comments on room upkeep and will continue to focus on comfort and presentation. Your feedback about the surrounding area is valued, and the location’s proximity to conveniences like Starbucks is a bonus.
2.0分
家庭亲子
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I was placed in a room on the first floor after indicating 4 hours before check in that I did not under any circumstances want to be on the first floor. No flexibility with early check in. Staff said they would contact me as soon as a room was available and they did not. Bed linen did not smell fresh. The indoor pool was small and the water was cold. There were no cushions on the patio sofa in the pool area.
3.0分
其他
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Hotel ok, AC unit makes lot of noise
The hotel has a stylish and welcoming lobby that immediately sets a pleasant tone upon arrival. While the room was compact and the layout made it easy to bump into furniture, it was clean and functional. The biggest challenge was the air conditioning unit—it’s located inside the room and produces quite a bit of noise, even on fan mode, which made restful sleep difficult. Just need to add also the toilet also is moving .That said, the overall atmosphere of the hotel is nice, and the common areas are thoughtfully designed. .
5.0分
情侣出游
the air filler was very dirty,as i have allergies we had to clean the filters. kids always there for baseball,so be aware of tthe noise
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酒店回复: denis, thank you for staying with us at Tru by Hilton Georgetown. We appreciate you sharing your helpful feedback. Our team strives to provide a welcoming environment for every guest, and your comments about the filter and activities around the property will be considered as we continue to enhance the guest experience. We hope you’ll visit again soon.
1.0分
家庭亲子
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Breakfast staff-
Friday staff - Shirley I think was her name. She was polite and very motivated. She had awesome customer service. She not once took a break.
Saturday - Jennifer was rude. Seating was limited due to lots of people hanging out after eating. I am handicapped and can’t sit on bar stools. There wasn’t three seats together. We went to computer area. Staff John had first cubby. Next cubby had cleaner bottle on the table and Jennifer was sitting on the stool in the middle of the floor where the carpet and tile meet. She didn’t offer to move so we could have the table. The three of us squeezed into the next cubby. Jennifer sat there the whole time until John asked her to cover while he took the trash out. John was up and down as needed. Jennifer just sat there, in the way. We refused to have to deal with her on Sunday and didn’t have breakfast. She was sitting there the whole time while we were loading our vehicle to leave. She needs to be fired and/or learn what customer service is.
Please note that John did a great job.
Housekeeping staff -
The staff on second floor was great and very helpful at helping us stay stocked on needed supplies. She was great during the whole stay.
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酒店回复: Christine, thank you for sharing detailed feedback about your visit. The team values your recognition of those who made a positive impact during your stay. Guest comfort is a priority, and the team strives to create an enjoyable experience for everyone. Your perspective on the breakfast area and interactions with colleagues has been noted. We are addressing this interaction and want to thank you for bringing it to our attention. The team continues to provide training and support to ensure everyone is dedicated to guest satisfaction. Thank you again for your comments.
2.0分
其他
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Should Not use the Hilton name for the Hotel!!
Staff at check was rude. Then at midnight got a call asking if something was leaking in our room. We said no. 1230am get another call asking the same question. We had to get up at 6am for baseball and these people called us asking if something was leaking. Nothing was leaking we were trying to sleep. On top of that the tv kept shutting off the channels didn’t work. The fridge didn’t work. We didn’t have any soap or shampoo in the containers in the bathroom. For over 300 bucks a night and using the name Hilton this hotel was horrible. I should have spent the 60 bucks abs went to the motel 6 would have been the same result.
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酒店回复: Gabrielle, our team recognizes your concerns about your recent stay and appreciates your detailed feedback. The circumstances you described regarding your interactions with team members and the amenities in your room are not what guests should expect. Your experience is important and your comments will be considered as the hotel works to enhance guest satisfaction in the future.
酒店干净宽敞。我们住了两晚，如果以后有机会再来这个城市，还会选择入住。
非常干净，状况极佳。
Excellent everything. Breakfast was awesome. Never saw a pancake or yogurt makers like that. Nicely decorated. Clean.
Property and room were very clean. Staff was friendly but we stayed 2 nights and asked for the room to be serviced after the 1st night and they refused to do it. We didn’t pay any less for the second night why couldn’t they make the bed and put new towels in?
Overall, the place wasn’t bad definitely a solid 3.5 stars. Lobby and gym were super clean. Everyone was friendly and the breakfast was consistently with other Tru.
The rooms are a bit well used and not super clean, but it wasn’t bad, nothing to really complain about.
The surrounding area at night gets a little bit interesting and I would not say it’s that walkable but during the day everything‘s fine and there’s a Starbucks right next-door in a Walmart basically across the street
I was placed in a room on the first floor after indicating 4 hours before check in that I did not under any circumstances want to be on the first floor. No flexibility with early check in. Staff said they would contact me as soon as a room was available and they did not. Bed linen did not smell fresh. The indoor pool was small and the water was cold. There were no cushions on the patio sofa in the pool area.
Hotel ok, AC unit makes lot of noise
The hotel has a stylish and welcoming lobby that immediately sets a pleasant tone upon arrival. While the room was compact and the layout made it easy to bump into furniture, it was clean and functional. The biggest challenge was the air conditioning unit—it’s located inside the room and produces quite a bit of noise, even on fan mode, which made restful sleep difficult. Just need to add also the toilet also is moving .That said, the overall atmosphere of the hotel is nice, and the common areas are thoughtfully designed. .
the air filler was very dirty,as i have allergies we had to clean the filters. kids always there for baseball,so be aware of tthe noise
Breakfast staff-
Friday staff - Shirley I think was her name. She was polite and very motivated. She had awesome customer service. She not once took a break.
Saturday - Jennifer was rude. Seating was limited due to lots of people hanging out after eating. I am handicapped and can’t sit on bar stools. There wasn’t three seats together. We went to computer area. Staff John had first cubby. Next cubby had cleaner bottle on the table and Jennifer was sitting on the stool in the middle of the floor where the carpet and tile meet. She didn’t offer to move so we could have the table. The three of us squeezed into the next cubby. Jennifer sat there the whole time until John asked her to cover while he took the trash out. John was up and down as needed. Jennifer just sat there, in the way. We refused to have to deal with her on Sunday and didn’t have breakfast. She was sitting there the whole time while we were loading our vehicle to leave. She needs to be fired and/or learn what customer service is.
Please note that John did a great job.
Housekeeping staff -
The staff on second floor was great and very helpful at helping us stay stocked on needed supplies. She was great during the whole stay.
Should Not use the Hilton name for the Hotel!!
Staff at check was rude. Then at midnight got a call asking if something was leaking in our room. We said no. 1230am get another call asking the same question. We had to get up at 6am for baseball and these people called us asking if something was leaking. Nothing was leaking we were trying to sleep. On top of that the tv kept shutting off the channels didn’t work. The fridge didn’t work. We didn’t have any soap or shampoo in the containers in the bathroom. For over 300 bucks a night and using the name Hilton this hotel was horrible. I should have spent the 60 bucks abs went to the motel 6 would have been the same result.