酒店回复: Dear Billie:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
The first night we stayed was great the staff was very friendly and helpful with getting us settled and also explained what we could ask for. The second night I messaged the front desk as instructed and “Ebony” was not at all interested in accommodating or even assisting in anything. It’s really no use in using the app if your workers are still going to say come to the front desk and ask for it. My husband went down to ask for some and she acted like he was asking for the company safe password. The next night I just didn’t even bother asking for towels as not to sour our last night. Probably won’t book again next time we’re in town.
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酒店回复: Thank you for taking the time to share your feedback. We’re very glad to hear that your first night with us was welcoming and that our staff helped you get settled in comfortably. However, we’re truly sorry for the inconsistency you experienced afterward. That is not the level of service we aim to provide.We appreciate you bringing this to our attention, and we will be addressing this situation internally to ensure all team members provide the same friendly and helpful service at all times. Your comfort should never feel like an inconvenience.If you’re open to it, we would value the opportunity to speak with you directly and make this right. Please feel free to reach out to our management team so we can follow up personally.Thank you again for your feedback, and we hope you’ll consider giving us another chance in the future. Your experience matters to us.
3.0分
家庭亲子
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The service was excellent but we had to change rooms because of faulty tv. When we changed rooms we noticed there were clothes in the drawers that didn't belong to us.
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酒店回复: Hi Thomas, Thank you for staying with, we appreciate your comment regarding TV and clothing issue. I hope you are happy with the immediate solution that was provided. We are looking forward to seeing you again with best service.
5.0分
其他
Good place to stay!
Very courteous and knowledgeable front desk staff! Kind kitchen staff- very helpful!
住宿体验非常好。我们的房间可容纳两名成人和一名青少年。早餐还可以……有些食物是冷的，本该是热的。一天深夜大堂漏水，但第二天早上就清理干净了，看起来已经修好了。工作人员非常友好。
整体优秀。接待人员在客户服务方面必须更加细心和主动。
这是在皮尔兰短暂停留的绝佳选择，提供美味的早餐、非常好的健身中心和宽敞的房间。房间本身非常干净舒适，唯一的缺点是窗户空调装置没有我们希望的那么坚固，而且大部分只会影响床区域，因为它就位于床旁边。但仍然是一个很棒的住宿地点，当我们在该地区时会再次选择。
前台服务员非常友善且乐于助人。房间非常干净，整个酒店都很干净。价格也很棒。我真的没想到他们为客人提供的一切。如果我回到该地区，我肯定会再次留在这里！
这是我们住过的最好的酒店之一！所有的设施都给我们留下了深刻的印象——尤其是步入式淋浴间。当你走进酒店大堂到我们住的房间时，他们的清洁度非常好，引人注目。我们只希望所有其他酒店都能学着像这家酒店一样！
优秀的物业，清洁度，早餐等。只有前台工作人员应该更加细心并提供更好的客户服务
该物业干净且维护良好。一项改进是简化客户登记流程。我不得不打多个电话才能保留我的房间直到我早上到达，
The first night we stayed was great the staff was very friendly and helpful with getting us settled and also explained what we could ask for. The second night I messaged the front desk as instructed and “Ebony” was not at all interested in accommodating or even assisting in anything. It’s really no use in using the app if your workers are still going to say come to the front desk and ask for it. My husband went down to ask for some and she acted like he was asking for the company safe password. The next night I just didn’t even bother asking for towels as not to sour our last night. Probably won’t book again next time we’re in town.
The service was excellent but we had to change rooms because of faulty tv. When we changed rooms we noticed there were clothes in the drawers that didn't belong to us.
Good place to stay!
Very courteous and knowledgeable front desk staff! Kind kitchen staff- very helpful!