酒店回复: Dear Billie:I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
They hotel was nice the only reason I didn’t give it a 10 star is bc we had a group of us for baseball and one of our coaches trick was stolen from the parking lot.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found the hotel nice, but we’re truly sorry to learn about the incident that occurred during your group’s stay. While situations like this are deeply upsetting, they are also rare, and we understand how concerning it can be.Please know that we take the safety of our guests and their belongings very seriously. We encourage the affected guest to contact our management team directly so we can gather more details and work with the appropriate authorities as needed.We appreciate you choosing to stay with us and hope we can provide a more positive, worry-free experience in the future.
4.0分
家庭亲子
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The rooms was clean and the breakfast was amazing. The only disappointment was that house keeping didn’t bring clean towels the next day are came to throw trash out. But everything else was excellent.
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酒店回复: Thank you for sharing your feedback with us! We’re so glad to hear you enjoyed our clean rooms and amazing breakfast. However, we apologize for the inconvenience with housekeeping not refreshing your towels or removing trash during your stay. That’s not the experience we aim to provide, and we’ll be reviewing this with our team to ensure it doesn’t happen again.We truly appreciate your kind words about the rest of your stay and hope to have the opportunity to welcome you back for an even better experience next time!
5.0分
其他
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Nice hotel overall. It is right in the highway & surprisingly very quiet in my room. Place was clean @ room comfortable. My only complaint was the pillows - they were supper flat & miserable. I’ll stay again & will use the brand hotel in other locations.
miserable.
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酒店回复: Thank you for taking the time to share your experience! We’re glad to hear you enjoyed our clean, comfortable rooms and the quiet atmosphere despite being close to the highway. We truly appreciate your feedback about the pillows—your comfort is important to us, and we’ll be reviewing this with our team to see how we can improve.We’re happy to know you’d stay with us again and continue choosing our brand. We look forward to welcoming you back on your next visit!
5.0分
商务出差
I love staying here. The staff is so friendly. The breakfast is great and the accommodations are very comfortable.
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酒店回复: Thank you so much for the wonderful review! We’re thrilled to hear that you love staying with us and that our friendly staff, great breakfast, and comfortable accommodations make your visits enjoyable. We truly appreciate your loyalty and look forward to welcoming you back again soon!
住宿体验非常好。我们的房间可容纳两名成人和一名青少年。早餐还可以……有些食物是冷的，本该是热的。一天深夜大堂漏水，但第二天早上就清理干净了，看起来已经修好了。工作人员非常友好。
整体优秀。接待人员在客户服务方面必须更加细心和主动。
这是在皮尔兰短暂停留的绝佳选择，提供美味的早餐、非常好的健身中心和宽敞的房间。房间本身非常干净舒适，唯一的缺点是窗户空调装置没有我们希望的那么坚固，而且大部分只会影响床区域，因为它就位于床旁边。但仍然是一个很棒的住宿地点，当我们在该地区时会再次选择。
前台服务员非常友善且乐于助人。房间非常干净，整个酒店都很干净。价格也很棒。我真的没想到他们为客人提供的一切。如果我回到该地区，我肯定会再次留在这里！
优秀的物业，清洁度，早餐等。只有前台工作人员应该更加细心并提供更好的客户服务
该物业干净且维护良好。一项改进是简化客户登记流程。我不得不打多个电话才能保留我的房间直到我早上到达，
They hotel was nice the only reason I didn’t give it a 10 star is bc we had a group of us for baseball and one of our coaches trick was stolen from the parking lot.
The rooms was clean and the breakfast was amazing. The only disappointment was that house keeping didn’t bring clean towels the next day are came to throw trash out. But everything else was excellent.
Nice hotel overall. It is right in the highway & surprisingly very quiet in my room. Place was clean @ room comfortable. My only complaint was the pillows - they were supper flat & miserable. I’ll stay again & will use the brand hotel in other locations.
miserable.
I love staying here. The staff is so friendly. The breakfast is great and the accommodations are very comfortable.