酒店回复: Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the reservation-related concerns you encountered and for the inconvenience this caused you and your children. We were disappointed to read about your experience. Thank you for bringing this to our attention, and we will share your comments appropriately. We hope you will take this as an isolated incident as it was and allow us an opportunity to regain your trust in us.Best regards,Alanna HallGM
5.0分
家庭亲子
原文
翻译提供方：Google
性价比很高，员工友好，房间干净。总而言之，这是一个非常棒的住宿地点。
1.0分
其他
原文
翻译提供方：Google
存款无限期冻结
存款冻结超过 14 天
展开
酒店回复: Dear Mario, Thank you for sharing your feedback with us. We regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We ask that you please get in touch with your bank directly for further assistance regarding this matter. If we can help in any way, please let us know. It was a pleasure hosting your visit, and we hope to see you again soon.Best regards,Alanna HallGM
5.0分
商务出差
Awesome staff! S/O to Ashley!!!
Very clean and comfortable. Best hotel in Beaumont. I stay here every time!
5/5 stars!
Thanks.
展开
酒店回复: Dear Guest, Welcome back to Avid Hotel Beaumont. You are part of our family now, and we are pleased to know that our team members, especially Ashley, always make you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback. We are also glad you found our property completely spotless. Thank you for making us your preferred choice on every visit, and we hope to see you soon.Best regards,Alanna HallGM
1.0分
其他
展开
I rarely leave negative reviews, but this stay was unacceptable from start to finish.
We arrived around 11:00 PM after a long 4-hour drive, exhausted and ready for bed. There was no one at the front desk, and we waited approximately 10 minutes before a clerk appeared. The check-in process was painfully slow and disorganized. The employee seemed unfamiliar with the system and kept having technical difficulties with the machine. I was asked to show my ID four times during the process, which felt both unprofessional and excessive.
After finally receiving our room keys, we discovered they didn’t work when we reached our room. We had to return to the front desk, where we were issued keys to a different room. By this point, we just wanted to sleep.
At 1:30 AM, we were jolted awake by the fire alarm, which blared continuously for 30 minutes. There was no explanation or apology afterward.
Between the untrained staff, malfunctioning key cards, and the middle-of-the-night fire alarm incident, this was hands-down the worst hotel experience I’ve ever had. I cannot recommend this property and will not be returning.
展开
酒店回复: Dear Guest, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We are also sorry to hear about the inconvenience you faced with your room key upon your arrival. Your comfort and convenience are important to us, especially after a long day, and we regret any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future. Additionally, we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We completely understand your frustration and want to say we are very grateful for your patience. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Best regards,Alanna HallGM
1.0分
其他
展开
********** got my booking day wrong. While booking i went back and thought i corrected the dates, but apparently it was not corrected. Got to the hotel and they were booked up. The hotel canceled the stay that was for the next night and did not charge ********** but ********** charged my credit card anyway stating the hotel would not wave the charge. The hotel manager told me that it was canceled and no charges were applied. Very disappointed with **********. My stay was only for one night and i had to goto a different hotel and pay for that night also. Sent a reply from the email that i received from ********** but i have not received a reply. I will use other hotel booking sights in the future.
By the way the hotel staff was very helpful unlike ********** was.
展开
酒店回复: Dear Guest, Thank you for your review and for choosing our hotel. We certainly regret the issues you encountered with your reservation, which led to a disappointing experience. We are also sorry that we were unable to accommodate you due to the mix-up with your reservation dates. If you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them directly for the resolution regarding any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels bring you back this way.Best regards,Alanna HallGM
5.0分
其他
Excellent as always. Clean and up to date hotel, nice staff. My favorite hotel in Beaumont.
展开
酒店回复: Dear Anisha, What an honor to have the title of your most favorite hotel ever! We are thrilled to read that you felt so at home with us and that you loved our modern and updated property. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. Thank you for allowing us to host your recent visit to Beaumont. On behalf of all of us at Avid Hotel Beaumont, we look forward to you joining us again soon!Best regards,Alanna HallGM
5.0分
其他
Very quiet, easy access to interstate, right beside of Main Event, very clean, would stay here again
展开
酒店回复: Dear Guest, Thank you for sharing your feedback. We're happy to hear you enjoyed the peaceful atmosphere and that our location was convenient for your needs. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Avid Hotel Beaumont.Best regards,Alanna HallGM
我和我丈夫住得很愉快。房间非常非常干净，床也很舒服。早餐非常适合外带。工作人员都非常友好和乐于助人。这个地方也很安静。我们下次再来这个地区时，一定会再选择这里。感谢工作人员为我们提供了一个美妙、安静、安全、干净的住宿地点。
安静、干净、安全
他们租了我们的房间，晚上11点却把我们和两个未成年孩子丢在那里不管。他们没有解决问题，我们只好自己找了家很差的酒店，还得自己掏钱。他们根本没给我们房间，所以我们需要退款。
性价比很高，员工友好，房间干净。总而言之，这是一个非常棒的住宿地点。
存款无限期冻结
存款冻结超过 14 天
Awesome staff! S/O to Ashley!!!
Very clean and comfortable. Best hotel in Beaumont. I stay here every time!
5/5 stars!
Thanks.
I rarely leave negative reviews, but this stay was unacceptable from start to finish.
We arrived around 11:00 PM after a long 4-hour drive, exhausted and ready for bed. There was no one at the front desk, and we waited approximately 10 minutes before a clerk appeared. The check-in process was painfully slow and disorganized. The employee seemed unfamiliar with the system and kept having technical difficulties with the machine. I was asked to show my ID four times during the process, which felt both unprofessional and excessive.
After finally receiving our room keys, we discovered they didn’t work when we reached our room. We had to return to the front desk, where we were issued keys to a different room. By this point, we just wanted to sleep.
At 1:30 AM, we were jolted awake by the fire alarm, which blared continuously for 30 minutes. There was no explanation or apology afterward.
Between the untrained staff, malfunctioning key cards, and the middle-of-the-night fire alarm incident, this was hands-down the worst hotel experience I’ve ever had. I cannot recommend this property and will not be returning.
********** got my booking day wrong. While booking i went back and thought i corrected the dates, but apparently it was not corrected. Got to the hotel and they were booked up. The hotel canceled the stay that was for the next night and did not charge ********** but ********** charged my credit card anyway stating the hotel would not wave the charge. The hotel manager told me that it was canceled and no charges were applied. Very disappointed with **********. My stay was only for one night and i had to goto a different hotel and pay for that night also. Sent a reply from the email that i received from ********** but i have not received a reply. I will use other hotel booking sights in the future.
By the way the hotel staff was very helpful unlike ********** was.
Excellent as always. Clean and up to date hotel, nice staff. My favorite hotel in Beaumont.
Very quiet, easy access to interstate, right beside of Main Event, very clean, would stay here again