酒店回复: Justin, I am sorry this happened to you but on the ******* page it does say we only take Dogs. This is a constant issue as the ******* person taking your reservation does not check this detail. Or the guest do not give them all of the information. So if you want to point out poor and unclear communication, you may take that up with *******. Our pet policy has been the same for 10 years as I have been here that long. We do not want to upset or inconvenience our guest off however, I have taken every step to insure this doesn't happen. My front desk was just doing their job. I am again contacting ******* with this issue as you are not the only one that has had this happen. ******* has not taken this problem seriously.
酒店回复: Hello Renee, Thank you for staying with us and for your review. I have noted the issue you mentioned with the toilet and have our Maintenace team working on correcting the issue. I apologize for any inconvenience this may have caused you. We hope to see you again. Safe travels!
5.0分
其他
原文
翻译提供方：Google
还是很好的
4.0分
其他
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Brice at the front desk is a treasure and personifies exceptional customer service, something I haven’t experienced in a long time. Smiling, positive, makes you feel welcomed. A couple of misses tho on an otherwise nice room - TV remote wasn’t working properly and the A/C was really noisy. We were too exhausted from our road trip to go back down to the desk to res
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酒店回复: Hello,Thank you for taking the time to share your feedback and for giving us an 8/10 rating. We’re so glad to hear that Brice made such a positive impact during your stay—he truly embodies our commitment to hospitality, and we’re grateful for your kind words. We will be sure to share your feedback with him.We sincerely apologize for the issues you experienced with the TV remote and the noise from the A/C unit. We completely understand how tiring travel can be, and we’re sorry that these concerns affected your ability to fully relax. Please know that we have shared this with our maintenance team so we can address both items immediately.We appreciate you choosing the Holiday Inn Express & Suites Shippensburg and hope to have the opportunity to welcome you back for a much smoother and fully comfortable stay.
5.0分
家庭亲子
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Amazing staff that took care of our needs as soon as we walked in the front door. Brice made sure we felt special 🙂
The breakfast was solid, with plenty of protein and nutrients. Definitely high quality food that isn’t heavily advertised
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酒店回复: Hello,Thank you so much for your 10/10 review and for sharing such wonderful feedback! We’re thrilled to hear that you had a great experience from the moment you arrived and that our team—especially Brice—made you feel welcomed and special. He is a fantastic part of our staff, and we will be sure to pass along your kind words.We’re also glad to hear you enjoyed our breakfast selections and found them to be high quality and nutritious. Our team works hard to offer a variety that meets guests’ needs, and it’s wonderful to know it made a positive impression.We truly appreciate you choosing the Holiday Inn Express & Suites Shippensburg and hope to welcome you back again soon!
5.0分
其他
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Will surely stay again.
Helpful & very friendly greeting at registration. Upbeat & positive. Peaceful view out over fields in the back--loved the lightning bug views at night ;). Comfy bed, a pacious room.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear you enjoyed your stay—from the friendly welcome at check-in to the peaceful views and cozy room. The lightning bugs are a favorite of our too, and we’re glad you got to experience them. We can’t wait to welcome you back for another relaxing visit!
5.0分
其他
Be back again
Only stayed for a night. Very clean. Smelled great. Love the Dove soaps and shampoo in the bathroom. Bed was comfy. Pool was great.
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酒店回复: Thank you for sharing your 10/10 experience with us! We’re so glad you enjoyed the cleanliness, fresh atmosphere, and amenities like the Dove toiletries and pool. It’s wonderful to hear that you had a comfortable night’s rest, and we look forward to welcoming you back again soon!
5.0分
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We had orientation at Shippensburg and we were at the perfect location. Everything was great, room, breakfast, the staff was so friendly however the airconditioner in the room was extremely loud
酒店旁边有好多餐馆
我和我的家人曾多次入住这家酒店。之前从未遇到过任何问题。
在我们最近的一次旅行中，我们带着猫一起旅行，并寻找了一家允许携带宠物的酒店。我们之前曾使用 ******* 预订房间，这次再次使用。******* 将这家酒店列为“允许携带宠物”的酒店。
我们抵达后，前台工作人员告知我们，根据管理层的规定，酒店不允许携带猫入住。我询问，鉴于酒店与 ******* 之间的沟通不明确，是否可以允许任何特殊情况。他向我保证他不能这样做，但告诉我他相信附近的另一家酒店会接受这只猫。然后我要求退款，但被告知我需要联系 ******* 才能考虑退款。******* 当晚晚些时候联系了酒店，但无法与任何可以授权退款的人交谈。他们告诉我，我应该在接下来的 24-72 小时内收到他们的消息。
酒店与 ******* 在宠物政策方面的沟通不畅/不明确。再次感到遗憾，因为我们之前住得很愉快。
撒谎的骗子
我预订了一间“宠物友好型”的房间（用了*******应用程序的筛选功能），因为我们带着猫一起，当时我们正开车从马萨诸塞州冒着大雪前往宾夕法尼亚州。到达酒店办理入住时，被告知他们只接受狗，不接受猫。我总是查看酒店网站了解详情，但网站上并没有明确规定只接受狗。现在我仍然没有看到，尽管酒店接待员坚持说网站上明确写着不接受猫。由于天气寒冷，我们不能把猫留在车里，所以我要求退款。她说我的卡没有被扣款。结果，我被扣款了。我打电话给*******寻求帮助。*******试图帮我退款，但没有成功。我被收取了一间酒店因为沟通不畅而禁止我们使用的房间的费用。顺便说一句，这家酒店在*******上仍然被列为“宠物友好型”，所以*******也需要解决这个问题。
我想补充一点，我们每年都会多次进行这样的旅行，而且几乎每次都会在希彭斯堡过夜；这家酒店刚刚让我们丢掉了未来的生意，我们会到处写负面评论。这种欺骗和谎言真的值得吗？
注意：如果你还不知道这是怎么回事，我们付钱给*******，*******再付钱给酒店。就我的情况而言，酒店向*******申请并收到了款项，所以严格来说，酒店并没有从我的卡上扣款。但这在我看来仍然是谎言。
很好，但厕所不太好用
还是很好的
Brice at the front desk is a treasure and personifies exceptional customer service, something I haven’t experienced in a long time. Smiling, positive, makes you feel welcomed. A couple of misses tho on an otherwise nice room - TV remote wasn’t working properly and the A/C was really noisy. We were too exhausted from our road trip to go back down to the desk to res
Amazing staff that took care of our needs as soon as we walked in the front door. Brice made sure we felt special 🙂
The breakfast was solid, with plenty of protein and nutrients. Definitely high quality food that isn’t heavily advertised
Will surely stay again.
Helpful & very friendly greeting at registration. Upbeat & positive. Peaceful view out over fields in the back--loved the lightning bug views at night ;). Comfy bed, a pacious room.
Be back again
Only stayed for a night. Very clean. Smelled great. Love the Dove soaps and shampoo in the bathroom. Bed was comfy. Pool was great.
We had orientation at Shippensburg and we were at the perfect location. Everything was great, room, breakfast, the staff was so friendly however the airconditioner in the room was extremely loud