Everything was ok apart from the bed, 4 different types of pillows and duvet is super thin like a sheet. Breakfast a very low standard. Plastic forks and paper plates and ultra ultra processed food
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酒店回复: Dear Christopher,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your stay did not fully meet your expectations, particularly regarding the bed comfort and breakfast experience. Your comments about the pillows, duvet, and breakfast setup have been shared with our management team for immediate review.We continually strive to improve our guest experience, and constructive feedback like yours is extremely valuable to us. Please know that we are already looking into ways to enhance our breakfast quality and comfort amenities to provide a better experience for all our guests.We hope you’ll consider giving us another opportunity to welcome you back, so we can provide the superior stay you deserve.Warm regards,Fouad RachidiGuest Services Manager
2.0分
商务出差
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My room was right beside the elevator and the head of the bed was against the wall where the elevator shaft is. So every time the elevator moved it was very loud and effected my sleep. You should discount this room.
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酒店回复: Dear Patrick,Thank you for taking the time to share your feedback regarding your recent stay. I’m truly sorry to hear that the noise from the elevator disturbed your sleep. We completely understand how important a quiet and comfortable rest is, and I sincerely apologize for the inconvenience this caused.Our Front Desk team is always available 24/7 to assist with any concerns during a stay, including room changes when possible. Had we been made aware of the issue at the time, we would have been happy to move you to a quieter room right away.As a gesture of goodwill, we’d like to offer you a complimentary room upgrade on your next visit (subject to availability), along with complimentary early check-in and late checkout to ensure a more comfortable experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Kind regards,Fouad RachidiGuest Services Manager
3.0分
情侣出游
Did not have extra blankets in the room. No shower cap provided in room. Very limited breakfast seating. Minimal staff.
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酒店回复: Dear Leslie,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience did not fully meet your expectations.Regarding the extra blanket, we do have additional ones available upon request from our front desk team — may I kindly ask if you had the chance to reach out to them during your stay? They’re always happy to assist with any comfort needs. As for shower caps, I’m afraid our property does not provide them, but we’ll certainly keep your suggestion in mind for future consideration.I also apologize for any confusion about breakfast seating. We do have a larger breakfast venue located on the lobby level with signage to guide our guests — I’m sorry if this was not clear during your visit.We truly value your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Fouad RachidiGuest Services Manager
5.0分
家庭亲子
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We were looking for a place to sleep while traveling and came upon this hotel. I was impressed with staff politeness, cleanliness and accessibility (my mom uses a walker) if I am in the area again I will stay here again
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酒店回复: Hi Shannon,Thank you so much for your kind words. We’re delighted to hear that you and your mom had a comfortable and pleasant stay with us. Our team takes pride in providing a welcoming and accessible environment for all our guests, and it’s wonderful to know this made a difference during your visit.We truly appreciate your feedback and look forward to welcoming you again whenever your travels bring you back to Red Deer.Warm regards,Fouad RachidiGuest Services Manager
5.0分
情侣出游
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This was our second time staying at the Microtel and we will definitely choose this hotel again, the breakfast is great and the room was very clean. We needed extra blankets and the gentleman and the front desk was great and gave me 2 just in case.
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酒店回复: Dear Caitlyn,Thank you so much for your wonderful feedback and for choosing to stay with us again! We’re thrilled to hear that you enjoyed our breakfast and found your room clean and comfortable. It’s also great to know our front desk team was attentive and ensured you had everything you needed — your kind words will certainly be shared with them.We truly appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.Warm regards,Fouad RachidiGuest Services Manager
5.0分
其他
An excellent sleep nigth
Staff was very helpful and servicial.
Safe outside parking lot.
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酒店回复: Dear Fernando,Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent night’s sleep and that our team made your stay comfortable and enjoyable. It’s also great to know you appreciated our secure outdoor parking and helpful service.We truly appreciate you choosing our hotel and hope to welcome you back again soon!Warm regards,Fouad RachidiGuest Services Manager
3.0分
其他
Hot tub is just a warm bath tub. Jets do not work. Breakfast was ok. Hotel was not busy but very little hot breakfast items
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酒店回复: Dear Derrick,Thank you for sharing your feedback with us. I’m sorry to hear that your experience with our hot tub and breakfast did not meet your expectations. We appreciate you bringing these matters to our attention — I’ve shared your comments with our maintenance and breakfast teams to ensure the hot tub jets are functioning properly and that our breakfast selection remains consistently fresh and well-stocked, regardless of occupancy levels.Your feedback is invaluable in helping us improve our guest experience, and I hope we’ll have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Fouad RachidiGuest Services Manager
5.0分
家庭亲子
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If you're going to stay at a hotel in Red Deer, do yourself a favour and pick Microtel!
While my girlfriend and I chose the hotel for the water slide, it ended up being the best hotel I've stayed at for several reasons. The biggest reason is the friendly staff. I've stayed at various hotels, including a stay at a 4 star that had a jacuzzi in the room, and while they've all had kind staff that nod or say hello when you pass, they've never had friendly staff like Microtel Red Deer.
On our first morning we went down for breakfast to find a huge variety of food available, and Wina welcomed us, said good morning and asked how we were doing. We experienced this our first 3 mornings. On the 4th morning we were welcomed by Vella, saying good morning and she hoped we enjoy the food. When I returned my trays, she said she hopes we are enjoying our stay with them. It was so nice to feel honest and genuine welcome from these lovely ladies. It was such a nice way to start the day!
During our stay we would go to ask for the pool slide to be turned on. At first I kind of felt like I was being annoying because the person at the front desk would have to leave what they were doing to come to the pool and turn it on, but Fouad was always happy to help, and took the opportunity while walking back to the pool with me to ask how our stay was and if there was anything we needed to make our stay better.
Thank you Wina, Vella, Fouad, and the rest for the staff for a wonderful stay!
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酒店回复: Dear Nicholas,Thank you so much for your wonderful and detailed review! We’re truly delighted to hear that you and your girlfriend had such a great stay with us. Your kind words about our team — especially Wina, Vella, and myself — mean a lot and will be shared with everyone here. It’s always our goal to make each guest feel genuinely welcomed and cared for, and it’s heartwarming to know we succeeded in making your visit memorable.We truly appreciate your recommendation and can’t wait to welcome you back for another enjoyable stay — and more time on the water slide!Warm regards,Fouad RachidiGuest Services Manager
酒店很棒，看起来也很干净。地理位置很好。我只有两点不太满意：一是床太硬了，很难入睡；另一点不太重要，就是淋浴间里没有置物架，用起来有点不方便，不过淋浴本身还是很不错的。
很棒的酒店
Everything was ok apart from the bed, 4 different types of pillows and duvet is super thin like a sheet. Breakfast a very low standard. Plastic forks and paper plates and ultra ultra processed food
My room was right beside the elevator and the head of the bed was against the wall where the elevator shaft is. So every time the elevator moved it was very loud and effected my sleep. You should discount this room.
Did not have extra blankets in the room. No shower cap provided in room. Very limited breakfast seating. Minimal staff.
We were looking for a place to sleep while traveling and came upon this hotel. I was impressed with staff politeness, cleanliness and accessibility (my mom uses a walker) if I am in the area again I will stay here again
This was our second time staying at the Microtel and we will definitely choose this hotel again, the breakfast is great and the room was very clean. We needed extra blankets and the gentleman and the front desk was great and gave me 2 just in case.
An excellent sleep nigth
Staff was very helpful and servicial.
Safe outside parking lot.
Hot tub is just a warm bath tub. Jets do not work. Breakfast was ok. Hotel was not busy but very little hot breakfast items
If you're going to stay at a hotel in Red Deer, do yourself a favour and pick Microtel!
While my girlfriend and I chose the hotel for the water slide, it ended up being the best hotel I've stayed at for several reasons. The biggest reason is the friendly staff. I've stayed at various hotels, including a stay at a 4 star that had a jacuzzi in the room, and while they've all had kind staff that nod or say hello when you pass, they've never had friendly staff like Microtel Red Deer.
On our first morning we went down for breakfast to find a huge variety of food available, and Wina welcomed us, said good morning and asked how we were doing. We experienced this our first 3 mornings. On the 4th morning we were welcomed by Vella, saying good morning and she hoped we enjoy the food. When I returned my trays, she said she hopes we are enjoying our stay with them. It was so nice to feel honest and genuine welcome from these lovely ladies. It was such a nice way to start the day!
During our stay we would go to ask for the pool slide to be turned on. At first I kind of felt like I was being annoying because the person at the front desk would have to leave what they were doing to come to the pool and turn it on, but Fouad was always happy to help, and took the opportunity while walking back to the pool with me to ask how our stay was and if there was anything we needed to make our stay better.
Thank you Wina, Vella, Fouad, and the rest for the staff for a wonderful stay!