酒店回复: 尊敬的宾客,您好!非常抱歉让您在入住期间遇到了不愉快的体验,对此我们深感愧疚,对于您反馈的问题,这是我们改进的动力。我们会用心做好每一处细节,期待能有机会为您带来更好的入住体验,祝您生活愉快,万事顺遂。Dear guest, hello! We are deeply sorry that you had an unpleasant experience during your stay with us. We take full responsibility for this and are motivated by your feedback to make improvements. We will carefully attend to every detail to ensure that you have a better experience. We wish you a happy life and all the best.
酒店回复: 尊敬的客人,非常抱歉此次入住体验让您如此不愉快!我们已将您提到的前台服务、周边噪音、房间拥挤等问题记录并反馈给相关部门,会立刻进行整改: 加强对前台员工的培训,提升服务效率与灵活性; 协调物业处理周边空调外机噪音问题; 优化房间布局,改善隔音效果; 对景区直通车推荐流程进行核查,杜绝不合理收费情况。再次向您致歉,希望能有机会为您提供更满意的服务,也感谢您的宝贵反馈!Dear guest, we are deeply sorry that your stay with us was so unpleasant!We have documented and reported the issues you mentioned regarding the front desk service, surrounding noise, and overcrowding in the rooms, and these will be addressed immediately by the relevant departments Enhance training for front-line staff to improve service efficiency and flexibility.Coordinate with the property management to address the issue of noise from surrounding air conditioning units.Optimize the room layout to enhance soundproofing. Conduct a review of the process for recommending direct transportation services to tourist attractions to prevent instances of unjustified fees.Once again, I apologize. I hope that I will have the opportunity to provide you with more satisfactory service in the future. Thank you for your valuable feedback!
酒店回复: 亲,非常感谢您对我们酒店的赞赏,这对我们是极大的勉励。我们将尽最大努力让每一位来到汉庭酒店的客人体验最贴心及优质的服务。在此,汉庭钟鼓楼广场店全体员工热忱期待您的再次光临!Dear guest, thank you very much for your kind words about our hotel. This is a tremendous encouragement for us. We will do our utmost to ensure that every guest who stays at Han Ting Hotel enjoys the most thoughtful and excellent service. On behalf of the entire staff of Han Ting Zhonggu Lou Square Store, we warmly look forward to your return visit!
酒店回复: 收到您的好评超开心!能让您感受到贴心的服务是我们最大的心愿,欢迎常来呀~We’re delighted to receive your positive comment! It’s our greatest wish to let you feel thoughtful service, and we welcome you to come back often~
酒店回复: 感谢您对汉庭酒店西安钟鼓楼广场店的认可!房间的干净整洁、物品齐全和清新空气,以及服务人员的热情周到,都是我们努力的目标。退房时的小礼盒能让您和小朋友感到温暖,我们也很开心。期待您再次入住,继续感受我们的用心服务!Thank you for your recognition of Hanting Hotel Xi'an Bell and Drum Tower Square! The clean and tidy rooms, complete amenities, fresh air, and the warm and thoughtful service from our staff are all our goals. We are very happy that the small gift box at check-out made you and your child feel warm. Looking forward to your next stay and continuing to experience our attentive service!
酒店回复: 非常感谢您对我们服务的认可!您的满意是我们最大的动力,我们会继续用心服务,期待您的再次光临。Thank you very much for your recognition of our service! Your satisfaction is our greatest motivation. We will keep providing sincere service and look forward to your next visit.
酒店回复: 尊敬的客人,您好!非常感谢您花费宝贵时间分享如此细致的入住体验!得知您对我们酒店的地理位置、卫生状况和前台的热情服务感到满意,我们整个团队都备受鼓舞!您的肯定是我们不断努力的最好动力。我们始终致力于为每一位客人提供便捷、干净、温暖的入住体验。期待您的再次光临,祝您生活愉快,旅途平安!Dear guest, hello! Thank you so much for taking the time to share such a detailed stay! Our entire team is encouraged to know that you are satisfied with our hotel's location, cleanliness and warm service at the front desk! Your affirmation is the best motivation for our continuous efforts. We are always committed to providing every guest with a convenient, clean and warm stay. Looking forward to your next visit, I wish you a happy life and a safe journey!
酒店回复: 尊敬的客人,您好!非常感谢您花费宝贵时间分享如此细致的入住体验!得知您对我们酒店的地理位置、卫生状况和前台的热情服务感到满意,我们整个团队都备受鼓舞!您的肯定是我们不断努力的最好动力。我们始终致力于为每一位客人提供便捷、干净、温暖的入住体验。期待您的再次光临,祝您生活愉快,旅途平安!Dear guest, hello! Thank you so much for taking the time to share such a detailed stay! Our entire team is encouraged to know that you are satisfied with our hotel's location, cleanliness and warm service at the front desk! Your affirmation is the best motivation for our continuous efforts. We are always committed to providing every guest with a convenient, clean and warm stay. Looking forward to your next visit, I wish you a happy life and a safe journey!
酒店回复: 太感谢您的满分好评!超开心位置、整洁房间、舒适床品和前台服务都让您满意~出门商圈地铁便利、住得舒心睡得安稳是我们的心愿,盼您下次再来,一定给您同样贴心的体验!English:Thank you so much for your perfect review! We’re thrilled that the great location, clean room, cozy bedding and front desk service met your expectations. Easy access to shopping malls & metro, a comfortable stay and sound sleep are what we strive for. Looking forward to your next stay with the same thoughtful service!
酒店地理位置优越,地铁站走几分钟就能到,而且酒店设施也很齐全,工作人员态度很好,适合亲子出游,下次来还住这里。
发布于陕西
第一晚的房间安排在闹市区楼上,打扫的阿姨也是友情提醒了一下,晚上会吵,但没想到这么吵,楼下店面到两三点才休整,关上窗户声音还是很大,车喇叭声,叫卖声,客人讲话声,一整晚睡不着,就不能换隔音好一点的窗户吗?房间卫生间如图,也挺窘迫的,像个太空舱,很小。
第二晚跟前台沟通了一下,态度挺不错的,说等其他客人退房,再帮我们找个安静点的房间。等晚上回到酒店,给我们换了一个正常一点的房间了,卫生间也不是太空舱了,照片没拍。但是吧,窗户外面还是吵,比第一晚稍微好一点。我睡三晚都是戴耳机的,他们的窗户不是很隔音。
早餐比较一般,地方挺小。酒店在景点附近,所以价格贵也没有很好的体验感,酒店门口的路一半单行道,一半双行道,经常堵车,回酒店的时候总是开不到酒店门口,得在比较远的地方下车走回去。
总体而言,优点:地段好,离景区近,酒店服务态度比较好,楼下有一家俊平包子铺,酱肉包味道很不错,物美价廉。缺点:太吵了,睡不好,门口堵车。
对了,过年去酒店还送了大礼包,早餐券也是非常贴心的给我们准备了那种纸质,不写日期的,让我们可以自由安排,服务挺不错的。
虽然不知道是否西安的酒店都会存在这个问题,但是必须客观的表达,以便后续预定朋友知道。
1.推荐一次早餐,我觉得很正常。别一直反复说啊,搁那浪费时间,真的很烦人。还是华住会的,能不能统一管理一下?虽然也有可能前台只是打工牛马,被后台老板逼的。
2.这酒店还外包了旅游团业务吗?一直搁那推荐景区直通车,真的很烦人啊!收两份钱吗?
3.这个酒店坐地铁真的很远,得走15分钟,得过钟楼地铁站那个超级大圆盘,带老年人小孩的慎重啊。唯一就是离钟楼小区吃东西近,但出门也不好打车,也很拥挤,也很嘈杂,只能骑共享单车出行。
4.房间真的比一般的汉庭拥挤很多,一个亲子房,但真的很小。关键是不隔音啊,还不是临街的问题。是附近房间的空调机器轮转会有巨大的噪音,真的非常吵。!!!!!!
5.前台就一个厕所,还锁着,好像生怕客人去上一样。寄存一个行李,然后过来上个厕所,就把门锁着,人来了也当看不见。。真的无语啊,后面生气了直接去地铁站上了,无语啊,抠门至极。
总而言之,大家来西安旅游,都推荐钟楼地铁站住宿。但是我真的很不推荐这个地铁站,周围嘈杂、拥挤,不如选择其他几站地铁站,避开人流,坐地铁更方便,更好进。
工作人员服务态度很好!同伴睡眠比较浅,所以酒店给安排了高层,也和我们坦白说这里是闹市区,实在做不到非常安静,但其实也还好,也能睡着,半夜也就没什么声音的。前台小哥挺帅的哈哈哈哈哈,我几乎天天都下来接热水,服务态度很好,没有嫌麻烦。前台姐姐也很漂亮,还帮我和朋友拍了照片。酒店地理位置很棒,就在钟楼附近,回民街十分钟就到了,楼下吃的东西很多!总之,对酒店挺满意的
这家旅馆太棒了!房间干净整洁,床品舒适得像在家一样,服务人员热情周到,早餐丰富美味,下次旅行一定还选这里!环境奇好,地段好,旅游购物方便。
房间干净整洁,空气清新!物品齐全,服务人员热情周到,所有需求都被及时满足!非常愉快的一次入住,退房时,还赠送了小朋友一个礼盒,感觉心暖暖的!感谢汉庭酒店(西安钟鼓楼广场店)的热情服务!
房间很干净、也很安静,周围交通便利,工作人员很温暖很热情,房间打扫的很到位,帮忙整理衣物等,这次旅游很开心,谢谢
房间挺大的,很干净。酒店前台和阿姨服务也很好,很贴心。楼下吃的东西非常多,很方便,去地铁站也很近.下次来还值得住!
钟楼附近挺方便。附近美食多,挺好的。楼下吃饭也方便。以后有机会还会选择这里。好好好好好好好好好好好好好
干净卫生,面积也足够,交通便利。干净卫生,面积也足够,交通便利。干净卫生,面积也足够,交通便利。干净卫生,面积也足够,交通便利。