I was charged twice for the same night when I contacted the property I was told they would call me back but never did terribly dissapointed
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酒店回复: Good Morning Mr. MilnerWe are sorry to hear about the inconvenience. Upon checking, we do want to inform you that we have already processed the refund for the duplicate charge back on your VISA card. It may take 3 to 5 business days and sometimes even longer depending on your bank, hopefully you should see the credit back on your account sometimes this week.Once again we apologize for the delay but rest assured its been taken care of from our end.SincerelyResidence Inn Cedar Rapids South
5.0分
家庭亲子
Wonderful spacious room. Very clean. Breakfast had a good variety. Staff were very friendly and helpful. Would definitely stay there again.
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酒店回复: Dear Mr. FlynnOn behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
4.0分
商务出差
We did not eat breakfast. Dissapointed no cream or liquid creamers and only powder creamer on the
Coffee bar at 600 am.
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酒店回复: Dear Mr. Gates,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us.We will share your comments regarding liquid creamer with leadership team, but as of now per brand standards, its only available during the breakfast hours alongside coffee station. Since our breakfast hours does not start at 6 am, it was not available alongside coffee station.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
4.0分
其他
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We really enjoyed the hotel. The kids had fun in the pool and breakfast was great! The room was comfortable overall. The only reason I did not give a 5 star review is because the refrigerator in the room was very loud all night long. I did forget to tell the front desk before leaving so hopefully they will see it on this review and check on that.
Great service and friendly staff.
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酒店回复: Dear Ms. WallaceThank you for your feedback, we are glad to hear that you and family enjoyed your stay with us and kids had fun while using our pool. Please accept our sincere apologies for the refrigerator noise, we will certainly look into that, thank you for bringing it to our attention.We hope to welcome you back if you are visiting Cedar Rapids again. RegardsResidence Inn Cedar Rapids South
5.0分
家庭亲子
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It was very clean and all the staff were very nice. It's really nice to have a kitchen and full sized fridge with it's own ice maker. Breakfast was decent, only minor complaint would be that it'd be nice to have some fresh fruit along with it.
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酒店回复: Thank you for your score regarding your stay with us. We hope to welcome you back next time you are in the area!
5.0分
情侣出游
The room was nice and clean, and the staff were very helpful and friendly. We would definitely stay there again!
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酒店回复: Thank you for your score regarding your stay with us. We hope to welcome you back next time you are in the area!
5.0分
其他
Very clean and great staff. We would stay here again and would recommend others to stay here.
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酒店回复: Thank you for your score regarding your stay with us. We hope to welcome you back next time you are in the area!
3.0分
其他
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Poor service
We asked for room service at 230 pm when they had not come to clean the room we were told they couldn’t do it but we would be first the next morning. They came and cleaned the room at 1230 pm not exactly 1st. Also the door handle to the closet fell off they couldn’t fix till Monday because there was no maintenance service on the weekend. Paid way too much not to have a nice experience felt like a motel six.
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酒店回复: Thank you for your score regarding your stay with us. We hope to welcome you back next time you are in the area!
1.0分
其他
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We had no idea the property was in the middle of an industrial area. No big deal and just a heads up; however, the problems began at checkin. The girl who checked us in said the card we used to reserve the room was declined. I reserved thru a third party site and had no indication this was the case. My husband went ahead and paid for the room with another card. Guess what? The charge for the room cleared my credit card 2 days later so we were double charged for the room (currently working to resolve this). Next, she asked for my Marriott rewards number but the trip and our points still don't appear in my account. Finally, the room looks like it had been badly abused by several occupants. Pieces of trim were missing on the wall shelf and in the bathroom, there was a huge gouge in the back of the door, grout was cracked and broken on the bathroom in the path of travel, the shower caulk was splitting so mold/mildew were growing, and there was a broken tile in the shower. I usually like staying at the Residence Inns but for the price you have to pay to stay there, one would expect the rooms to have some standards of upkeep...especially if you're charged twice for the room.
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酒店回复: Dear MichelleWe apologize for the inconvenience and we are glad that the 3rd party credit card issue has been resolved. Best WishesResidence Inn Cedar Rapids South
好的
I was charged twice for the same night when I contacted the property I was told they would call me back but never did terribly dissapointed
Wonderful spacious room. Very clean. Breakfast had a good variety. Staff were very friendly and helpful. Would definitely stay there again.
We did not eat breakfast. Dissapointed no cream or liquid creamers and only powder creamer on the
Coffee bar at 600 am.
We really enjoyed the hotel. The kids had fun in the pool and breakfast was great! The room was comfortable overall. The only reason I did not give a 5 star review is because the refrigerator in the room was very loud all night long. I did forget to tell the front desk before leaving so hopefully they will see it on this review and check on that.
Great service and friendly staff.
It was very clean and all the staff were very nice. It's really nice to have a kitchen and full sized fridge with it's own ice maker. Breakfast was decent, only minor complaint would be that it'd be nice to have some fresh fruit along with it.
The room was nice and clean, and the staff were very helpful and friendly. We would definitely stay there again!
Very clean and great staff. We would stay here again and would recommend others to stay here.
Poor service
We asked for room service at 230 pm when they had not come to clean the room we were told they couldn’t do it but we would be first the next morning. They came and cleaned the room at 1230 pm not exactly 1st. Also the door handle to the closet fell off they couldn’t fix till Monday because there was no maintenance service on the weekend. Paid way too much not to have a nice experience felt like a motel six.
We had no idea the property was in the middle of an industrial area. No big deal and just a heads up; however, the problems began at checkin. The girl who checked us in said the card we used to reserve the room was declined. I reserved thru a third party site and had no indication this was the case. My husband went ahead and paid for the room with another card. Guess what? The charge for the room cleared my credit card 2 days later so we were double charged for the room (currently working to resolve this). Next, she asked for my Marriott rewards number but the trip and our points still don't appear in my account. Finally, the room looks like it had been badly abused by several occupants. Pieces of trim were missing on the wall shelf and in the bathroom, there was a huge gouge in the back of the door, grout was cracked and broken on the bathroom in the path of travel, the shower caulk was splitting so mold/mildew were growing, and there was a broken tile in the shower. I usually like staying at the Residence Inns but for the price you have to pay to stay there, one would expect the rooms to have some standards of upkeep...especially if you're charged twice for the room.