The personnel were excellent, kind, helpful and friendly. The hotel was very clean and had all that we needed. It was walkable, close to everything. We appreciated the warm pool this time of year and the game room. Thank you! We'll be back.
1.0分
家庭亲子
展开
This property is a joke. They overbooked and our Valentine weekend that we have planed for a while and made all reservations ahead of time and still when we came (4 hour drive one way) they just said they have nothing available and the best thing they can do is give us reimbursement or another property 1 hour away.
5.0分
其他
展开
Great location in Chelan - easy walk to the City Park beach, to shopping, to grocery. It is not right on the beach, but has its own pool and small fitness facility.
4.0分
其他
Place is located walking distance from downtown.
5.0分
家庭亲子
The property was great!!
Adam and Derek were extremely friendly and accomodating.
Thanks so much!!
5.0分
情侣出游
展开
This is one of our favorite worldmark properties. Lovely units. Ours was recently updated and looks great. We appreciated the new feature for connecting your devices to the TV too. So much better than it used to be. Great location and enjoyed the pool, still early enough in the season that all was pretty quiet, but great weather.
5.0分
情侣出游
展开
Staff were incredibly nice and helpful. The fire pit and bbqs were in great condition and convenient. Room was large and felt like a home. Great price and great everything.
5.0分
其他
From check-in to check-out the experience was positive, seamless. The room was clean and comfortable.
1.0分
其他
展开
DO NOT BOOK HERE, THEY ARE LIKELY TO CANCEL ON YOU WITHOUT WARNING AND WITHOUT HELP! According to the manager, I was the 4th booking this WEEK she had to cancel last minute! My friends and I booked a suite to stay here, but got a call from the front desk at 6:15am the morning of our reservation to say they had overbooked and could not accommodate us. EXCUSE ME?! We booked nine months ahead of time to ensure we got a place with a kitchen and two separate sleeping areas on this specific weekend for an event. I also received a confirmation email one week before we were supposed to arrive. But we got dropped all the same, with ZERO warning and ZERO help. WorldMark couldn't find us another place to stay because Chelan is super busy (hence why we booked so far in advance!), and couldn't help in any way because they don't even handle their own reservations. The supervisor, Angel Colins, told me I was the FOURTH PERSON THIS WEEK she has had to do this to. That is outrageous. So I was forced to deal with the 3rd party booking agency used by WorldMark (Express Holiday), who said they would "Look for other accommodations and call back in 30 minutes." TWO HOURS LATER, I called them back and got some BS answer that they were "still looking," meanwhile my husband had found and booked the final hotel room in all of Chelan and Manson. Magically, this hotel room happened to be "the only one in the area in their database" so they were able to switch over our reservation. If there's a specific network of hotels they were supposed to be searching and this was the only one, how did they not find it in two hours? Very fishy. For all our trouble and our vastly downgraded room - we went from a 2 bed suite with full kitchen in downtown Chelan to a double queen hotel room in Manson - they refunded one night for us. Unbelievable. We should be fully refunded for going through this nightmare, nearly missing our vacation, finding the new hotel room for them, and taking a HUGE downgrade with no bedrooms and no kitchen, forcing us to spend extra money going out to eat. Whatever you do, do NOT book with WorldMark or anywhere through Express Holiday! There are lots of nice places to stay in Chelan, pick a different one because WorldMark is NOT a guaranteed booking.
展开
酒店回复: We’re sorry to learn about your experience at our resort. While we strive to create the perfect vacation for all of our guests, unfortunately sometimes we do fall short. But when we do, we try to make it right. Can you please call our WorldMark by Wyndham Owner Care team at 1-800-457-0103 so we can learn more about your vacation?
5.0分
家庭亲子
展开
Very conveniently located. The timeshare concept gave us much more room and amenities than a conventional hotel room. The price was fantastic. I will definitely consider WorldMark properties when traveling.
The personnel were excellent, kind, helpful and friendly. The hotel was very clean and had all that we needed. It was walkable, close to everything. We appreciated the warm pool this time of year and the game room. Thank you! We'll be back.
This property is a joke. They overbooked and our Valentine weekend that we have planed for a while and made all reservations ahead of time and still when we came (4 hour drive one way) they just said they have nothing available and the best thing they can do is give us reimbursement or another property 1 hour away.
Great location in Chelan - easy walk to the City Park beach, to shopping, to grocery. It is not right on the beach, but has its own pool and small fitness facility.
Place is located walking distance from downtown.
The property was great!!
Adam and Derek were extremely friendly and accomodating.
Thanks so much!!
This is one of our favorite worldmark properties. Lovely units. Ours was recently updated and looks great. We appreciated the new feature for connecting your devices to the TV too. So much better than it used to be. Great location and enjoyed the pool, still early enough in the season that all was pretty quiet, but great weather.
Staff were incredibly nice and helpful. The fire pit and bbqs were in great condition and convenient. Room was large and felt like a home. Great price and great everything.
From check-in to check-out the experience was positive, seamless. The room was clean and comfortable.
DO NOT BOOK HERE, THEY ARE LIKELY TO CANCEL ON YOU WITHOUT WARNING AND WITHOUT HELP! According to the manager, I was the 4th booking this WEEK she had to cancel last minute! My friends and I booked a suite to stay here, but got a call from the front desk at 6:15am the morning of our reservation to say they had overbooked and could not accommodate us. EXCUSE ME?! We booked nine months ahead of time to ensure we got a place with a kitchen and two separate sleeping areas on this specific weekend for an event. I also received a confirmation email one week before we were supposed to arrive. But we got dropped all the same, with ZERO warning and ZERO help. WorldMark couldn't find us another place to stay because Chelan is super busy (hence why we booked so far in advance!), and couldn't help in any way because they don't even handle their own reservations. The supervisor, Angel Colins, told me I was the FOURTH PERSON THIS WEEK she has had to do this to. That is outrageous. So I was forced to deal with the 3rd party booking agency used by WorldMark (Express Holiday), who said they would "Look for other accommodations and call back in 30 minutes." TWO HOURS LATER, I called them back and got some BS answer that they were "still looking," meanwhile my husband had found and booked the final hotel room in all of Chelan and Manson. Magically, this hotel room happened to be "the only one in the area in their database" so they were able to switch over our reservation. If there's a specific network of hotels they were supposed to be searching and this was the only one, how did they not find it in two hours? Very fishy. For all our trouble and our vastly downgraded room - we went from a 2 bed suite with full kitchen in downtown Chelan to a double queen hotel room in Manson - they refunded one night for us. Unbelievable. We should be fully refunded for going through this nightmare, nearly missing our vacation, finding the new hotel room for them, and taking a HUGE downgrade with no bedrooms and no kitchen, forcing us to spend extra money going out to eat. Whatever you do, do NOT book with WorldMark or anywhere through Express Holiday! There are lots of nice places to stay in Chelan, pick a different one because WorldMark is NOT a guaranteed booking.
Very conveniently located. The timeshare concept gave us much more room and amenities than a conventional hotel room. The price was fantastic. I will definitely consider WorldMark properties when traveling.