酒店回复: Good morningThank you for taking time to review your recent experience at Cove Arne St.Firstly, it has been our pleasure to host you. We are glad to hear that you did enjoy our property location.We are very sorry to hear that your new access codes were sent to you late, it seems like due to a human miss, this has been sent out several hours later to all residents. For your future stays with us, please do feel free to contact our main reception team on provided number, and they will very happy to assist.In regards to the moist feeling towels, this is something we will look into as a mater of emergency. Linen quality importance is one of our top priorities and your towels not being up to standard has attired our immediate attention!Again, we are very sorry about your poor experience on this occasion. At Cove Arne St, you are our priority.If you wish to give us another chance and book with us in the future, do not hesitate to reach out and we will better prepare for your future arrival.Safe travels.Andreea and Cove Arne St team
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly with the heating and maintenance concerns. We understand how uncomfortable it must have been, especially while traveling with a young child, and we deeply regret any inconvenience this caused.We acknowledge your point about ensuring the heating system is fully functional before check-in, and we will make it a priority to address this moving forward. We also regret that the timing of our offer to send someone to inspect the heating was not convenient for you, and we understand your concerns about having someone enter the apartment late in the evening.Regarding the washing machine door and the sink plug, we will certainly investigate and resolve these maintenance issues to ensure safety and comfort for future guests. Your comments about the apartment's condition are appreciated, and we will look into necessary cosmetic improvements to enhance the overall guest experience.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Best regards,Sweety
酒店回复: Dear Zachary, Thank you so much for your wonderful review! We're thrilled you enjoyed our convenient location near Soho, Covent Garden, and easy access to the tube. It’s great to hear you found the space clean, airy, and well-appointed — we love that you consider it a true find!We hope to welcome you back for another fantastic stay soon!Warm wishes,Teresa
酒店回复: Dear atomicdan, Thank you for taking the time to review Cove Arne Street, although naturally it’s disappointing that you didn’t have a positive experience. We’re very sorry that you had this experience, and as discussed in person, this was swiftly dealt with – it is regrettable that you didn’t wish to continue your stay with us, but we respect your decision and obliged with a refund as requested. We take these matters very seriously, and as you’ve identified, we have a pest control contract in place for this site which is regularly reviewed and monitored, as per most premises in the city of London. We hope you’ll give us another chance sometime. All the best, Gabi & Cove team
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暖气一直保持在28度。卧室很吵，客服也很糟糕。最终导致客人疲惫不堪、不满意
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酒店回复: 亲爱的Tracie，感谢您分享您的反馈。对于您在入住期间遇到的问题，尤其是暖气和噪音问题，我们深感抱歉。您的舒适对我们至关重要，我们正在与我们的团队一起解决这些问题。感谢您对位置和清洁度的评价，但我们深知服务是获得良好体验的关键。希望您下次再给我们一次机会，让我们为您提供更优质的住宿体验。再次感谢您的宝贵意见。此致，Josiah 和 COVE Arne St 团队。
酒店回复: Hello there! Thank you for your recent stay and valuable feedback. We're thrilled you enjoyed the overall experience and appreciated the design, cleanliness, and quality of our property. We are happy to read that you had a great sleep, we know how important that is. We hope you enjoyed the magical Christmas lights and the many attractions that London offers. We look forward to the opportunity to host you again, providing an even better experience. Safe travels and have a lovely new year! Warm wishes, Montserrat & The COVE Team
地理位置很好，离大英博物馆只有几分钟路程，到伦敦大本钟等景点也就20多分钟路程。但服务和设施确实很一般，入住时发现毛巾因为潮湿有臭味，洗手液，沐浴液等用了两天就没有了。给酒店了邮件，也没有人理会。第二天换了大门密码，下午3点多钟才发邮件，我们在门口等了很久才进去。按照每日3000多人民币的房费，不推荐。
不幸的是，暖气似乎坏了。一夜之间非常冷，我们房间里的温度低至15华氏度（约-15摄氏度）。我们带着一个婴儿旅行，婴儿睡在婴儿床上太冷了，这意味着我们不得不把他和我们睡在一起，而同睡对年幼的婴儿来说存在安全风险，所以这并不理想。虽然房东最终提出派一名保安来查看暖气，但当时已经是傍晚了，我和一些朋友出去了，我妈妈不想在晚上独自带着婴儿的时候有陌生人进入公寓。考虑到现在是冬天，房东真的应该在我们入住前确保暖气正常工作。此外，洗衣机的门已经掉了一半——如果在婴儿爬行的时候门掉下来，可能会对婴儿造成安全隐患。浴室水槽的塞子坏了，总的来说，这套公寓维护得不太好。需要翻新一下。
空间和位置都很棒。
真是个好地方。去苏豪区和科文特花园的任何地方都很方便，而且地铁也很方便。干净、通风、宽敞，设施齐全……真是个好地方！
糟糕的管理。入住手续很麻烦，房东很难沟通，根本不关心客人的时间，也不关心客人的基本服务。
地理位置优越的完美公寓。行李寄存处也近在咫尺。公寓很棒，明亮干净，还有漂亮的屋顶。
地理位置超棒，我爱这里的一切。这里很温馨，我们每个人都有家的感觉，尤其是我5岁的儿子。强烈推荐给家庭入住。一切都在步行距离内。
我这辈子最糟糕的一次住宿
位置不错，空间宽敞，甚至可以容纳二三十人载歌载舞。然而，现场却无人管理，我发现这种情况可能会造成很大的问题。
不幸的是，隔壁单元正在举办一个大型生日派对（大概有30人？）。有些人甚至对着麦克风大声喊叫。我凌晨2点给办公室打电话，要求派保安人员过来。然而，一个小时后他们还没到，于是我又打了一次电话，结果却只接了个答录机。这种情况持续了五次。最终，电话再次接通，保安人员到达时已经是凌晨4点了。
我给他们打这么低的分数是因为他们坚称自己的行动“迅速”，并不认为这是问题。
毕竟，他们提供的只是空间，而不是“合适的住宿”——这完全取决于你的运气。
位置便利宽敞，足够二三十人唱歌跳舞。然而，现场却无人管理。这次我才知道，这种情况可能会造成**烦。
不巧的是，隔壁房间正在举行一个大型生日派对（大约30人），有些人对着麦克风不停地喊叫。我凌晨2点打电话到办公室，要求派保安人员过来，但一个小时后他们还没到，于是我又打了一次电话。结果，我听到的是语音留言，这种情况持续了五次。最后，我又接通了，保安人员在凌晨4点就到了。
我之所以给这么低的评分，是因为他们声称这次的回复“很快”，而且不认为有什么问题。
说到底，他们提供的只是一个住处，能否“过得去”完全取决于运气。
我们只待了一个小时，我的妻子闻到了一些味道，经调查发现厨房的陷阱里有一只死老鼠。我们还注意到电梯外有一个老鼠夹，表明整栋大楼都有害虫问题。你可以闻到我们立即离开并入住当地一家酒店。该酒店的设计和装修令人愉快，但在浴室等一些接触点看起来有点陈旧。
暖气一直保持在28度。卧室很吵，客服也很糟糕。最终导致客人疲惫不堪、不满意
作为歌剧院之旅的一部分住在这里。步行2分钟即可到达。非常好的地方，宽敞，整洁，床单很棒等等！我们喜欢它。所以，比酒店更容易、更好。也很时尚！可以说我们在这里睡得比在自己家里更好。它为这次愉快的伦敦之旅增添了很多色彩。