酒店回复: Good morningThank you for taking time to review your recent experience at Cove Arne St.Firstly, it has been our pleasure to host you. We are glad to hear that you did enjoy our property location.We are very sorry to hear that your new access codes were sent to you late, it seems like due to a human miss, this has been sent out several hours later to all residents. For your future stays with us, please do feel free to contact our main reception team on provided number, and they will very happy to assist.In regards to the moist feeling towels, this is something we will look into as a mater of emergency. Linen quality importance is one of our top priorities and your towels not being up to standard has attired our immediate attention!Again, we are very sorry about your poor experience on this occasion. At Cove Arne St, you are our priority.If you wish to give us another chance and book with us in the future, do not hesitate to reach out and we will better prepare for your future arrival.Safe travels.Andreea and Cove Arne St team

酒店回复: 亲爱的 Marcel，非常感谢您精彩的评价！我们很高兴听到您入住愉快，并发现这间公寓完美满足您的需求。地理位置优越，行李寄存服务也让您的入住更加便捷，这真是太棒了。我们也很高兴您喜欢屋顶露台！希望很快再次欢迎您入住，享受美好的住宿体验！Teresa 和 Cove 团队

酒店回复: 尊敬的Elenam421，感谢您暖心的评价！我们很高兴听到您和您的家人，尤其是您5岁的儿子，在入住期间感到宾至如归。我们非常重视为客人营造舒适温馨的环境。很高兴您觉得这里位置便利，而且步行即可到达所有地方。您的推荐对我们意义重大，我们希望未来能再次欢迎您和您的家人光临！此致，Teresa

酒店回复: Dear atomicdan, Thank you for taking the time to review Cove Arne Street, although naturally it’s disappointing that you didn’t have a positive experience. We’re very sorry that you had this experience, and as discussed in person, this was swiftly dealt with – it is regrettable that you didn’t wish to continue your stay with us, but we respect your decision and obliged with a refund as requested. We take these matters very seriously, and as you’ve identified, we have a pest control contract in place for this site which is regularly reviewed and monitored, as per most premises in the city of London. We hope you’ll give us another chance sometime. All the best, Gabi & Cove team

酒店回复: 亲爱的Tracie，感谢您分享您的反馈。对于您在入住期间遇到的问题，尤其是暖气和噪音问题，我们深感抱歉。您的舒适对我们至关重要，我们正在与我们的团队一起解决这些问题。感谢您对位置和清洁度的评价，但我们深知服务是获得良好体验的关键。希望您下次再给我们一次机会，让我们为您提供更优质的住宿体验。再次感谢您的宝贵意见。此致，Josiah 和 COVE Arne St 团队。

酒店回复: Hello there! Thank you for your recent stay and valuable feedback. We're thrilled you enjoyed the overall experience and appreciated the design, cleanliness, and quality of our property. We are happy to read that you had a great sleep, we know how important that is. We hope you enjoyed the magical Christmas lights and the many attractions that London offers. We look forward to the opportunity to host you again, providing an even better experience. Safe travels and have a lovely new year! Warm wishes, Montserrat & The COVE Team

酒店回复: Hi Shelduck14, Thank you for sharing your feedback. We're delighted you found our apartment beautifully designed and appreciated the convenience of our location. Thanks for letting us know about the construction noise, we have liaised with the project lead for the construction site and he has assured us that work starts at 8 am to 6 pm. Your feedback is valuable, and we will improve our communication regarding potential disturbances in the future. If you decide to stay with us again, we'll make every effort to ensure a more peaceful experience. Thank you for your understanding. Warm regards, Josh & The COVE Team

酒店回复: Dear PrincessLangley, thank you for sharing you comments about your stay in our property. We are happy to know the location and apartment were positive, we do take proud of being in the heart of Covent Garden. We do apologise that we failed in providing you keys faster and this will be shared with the team to work in improvements so it doesn`t happen again. We are afraid we have no AC in the property, but a cooling system that we have now promptly actioned to see what happened and work on the repairs, together with the washer/dryer. We would love to welcome you again for a better experience. Best wishes, Gabi & Team