酒店回复: Dear Guest,Thank you, Alejandra, for your 5 out of 5 rating! We’re thrilled to hear that you had a great experience with our clean hotel and excellent service. Your positive feedback is greatly appreciated, and we hope to welcome you back soon!Sincerely, Hotel Manager
4.0分
商务出差
原文
翻译提供方：Google
前台也非常友好和友善。我也像往常一样享用早餐。
它非常安全和干净，这很好。
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酒店回复: Dear Guest,Thank you for your positive comments regarding your recent stay at our hotel. We are delighted to hear that you found our front desk staff friendly and enjoyed our breakfast offerings. Providing a safe and clean environment is our top priority, and we appreciate your recognition of our efforts. Your feedback is valuable, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
2.0分
情侣出游
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Friendly and helpful staff, Good parking. The person in room 304 above us walked very loud, all times of the day and night, this was very disruptive and disturbing for our 11 night stay.
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酒店回复: Dear Guest,We are glad to hear that our staff’s friendliness and helpfulness, as well as the convenient parking, contributed positively to your stay.However, we are concerned about the noise disturbance from the room above you, which clearly affected your experience during your 11-night stay. We will review this situation to see how we can better manage noise and ensure a more comfortable and restful environment for our guests in the future.Sincerely, Hotel Manager
5.0分
其他
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Good 3 night stay
Easy to get to from off interstate! Lots of restaurants close by. Breakfast was typical hotel fare but was ok. Had an issue with tv not working in our room but management was quick to take care of us and move to a different room. Very nice and accommodating staff!!
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酒店回复: Dear Guest,We are thrilled that you enjoyed your three-night stay and found our location convenient with many nearby restaurants. We are glad that our team quickly resolved the TV issue and provided a comfortable alternative. Your kind words about our accommodating staff encourage us to continue delivering excellent service and memorable experiences for all our guests.Sincerely,Hotel Manager
3.0分
家庭亲子
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Front desk staff was less than friendly. Towels in the bathroom were dirty, no wash cloths, when we asked for some we were told the hand towels were their washcloths. No shampoo, but three bottles of conditioner. The sheets were not put on one of the beds right, so had to remake the bed. The indoor pool is not heated, so don't bother. Overall, I'll try the Holiday Inn Express next time.
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酒店回复: Dear Guest,We appreciate you staying with us and are glad that you chose our hotel for your visit. We also note your feedback regarding front desk service, housekeeping, and pool amenities. Your input is valuable and will help us review and improve our staff training, room setup, and overall guest experience for future visits.Sincerely,Hotel Manager
3.0分
其他
We had to change rooms because the light wouldn’t work in the bathroom. The property condition was very poor. Lots of broken pieces.
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酒店回复: Dear Larry,We are pleased that our team was able to assist you with a room change, ensuring you could continue your stay more comfortably. At the same time, we regret to hear about the bathroom light issue and your observations regarding the overall condition of the property. Your feedback is important, and we will be reviewing these concerns closely with our maintenance team to make improvements. Thank you for sharing your experience with us.Sincerely,Hotel Manager
5.0分
其他
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Check in was smooth, the room and bed were excellent. The only knock I would give this facility was that the breakfast bar was mediocre at best. Stale biscuits waterer thin gravy.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed the smooth check-in and comfortable room. We appreciate your comments aboutSincerely, Hotel Manager
5.0分
其他
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The staff was very nice. The rooms were clean and the beds were comfortable. The only thing not so good was that the phone didnt work, so every time we needed something we had to go downstairs, because they said there was nothing they could do about.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed the friendly staff, clean rooms, and comfortable beds. We apologize for the inconvenience with the phone and appreciate your understanding.Sincerely, Hotel Manager
1.0分
家庭亲子
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When I arrived at the property for check in around 5pm , I was told breakfast was from 6am-10. The first thing we noticed was the pool was closed. The floor in the room was sticky. There were stains on the bedding and curtains. No blow dryer in the bathroom. No central ac. It was a wall unit by the window, the curtains were long so we kept having to move them. Very musky smell in the room. We think because the ac was not on when we entered the room. The next day , when we went for breakfast at 930 am. We were told it ended at 9am. And then the lady at the desk, named , Mercedes, pointed at the wall and said the hours are posted on the wall. I did acknowledge that, but, informed her we were told 10. She said again, “it’s posted on the wall.” We shared with her our concerns about the room. Her response was, “ok.” Terrible!!!!! I feel this hotel misrepresents its services. Very disappointed. The pool should not have been closed in August. Check out time posted on booking websites is 11. At the hotel it was 12. We couldn’t get out of there fast enough. So it didn’t make much difference to us.
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酒店回复: Dear Guest,We’re very sorry to hear about the disappointing experience you had. Your concerns regarding cleanliness, communication, and service are important to us, and we will be addressing them with our team immediately. Thank you for sharing your detailed feedback—it helps us improve for future guests.Sincerely, Hotel Manager
1.0分
其他
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Walked into our room and it was infested with fleas. My husband and I got around 20 bites on our feet and ankles. Our feet and legs were covered in flea in the matter of seconds. We grabbed our stuff and ran out of the room. Lady at front desk just said sorry and gave us a different room. We had to go outside and get all the fleas out of our shoes and throw our socks away. They just lost a customer.
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酒店回复: Dear Shawna,Thank you for your feedback. We sincerely apologize for the flea issue you encountered and the distress it caused. We take pest control seriously and will investigate this matter thoroughly to prevent future occurrences. We appreciate you sharing your experience.Sincerely,Hotel Manager
酒店干净整洁，服务好
前台也非常友好和友善。我也像往常一样享用早餐。
它非常安全和干净，这很好。
Friendly and helpful staff, Good parking. The person in room 304 above us walked very loud, all times of the day and night, this was very disruptive and disturbing for our 11 night stay.
Good 3 night stay
Easy to get to from off interstate! Lots of restaurants close by. Breakfast was typical hotel fare but was ok. Had an issue with tv not working in our room but management was quick to take care of us and move to a different room. Very nice and accommodating staff!!
Front desk staff was less than friendly. Towels in the bathroom were dirty, no wash cloths, when we asked for some we were told the hand towels were their washcloths. No shampoo, but three bottles of conditioner. The sheets were not put on one of the beds right, so had to remake the bed. The indoor pool is not heated, so don't bother. Overall, I'll try the Holiday Inn Express next time.
We had to change rooms because the light wouldn’t work in the bathroom. The property condition was very poor. Lots of broken pieces.
Check in was smooth, the room and bed were excellent. The only knock I would give this facility was that the breakfast bar was mediocre at best. Stale biscuits waterer thin gravy.
The staff was very nice. The rooms were clean and the beds were comfortable. The only thing not so good was that the phone didnt work, so every time we needed something we had to go downstairs, because they said there was nothing they could do about.
When I arrived at the property for check in around 5pm , I was told breakfast was from 6am-10. The first thing we noticed was the pool was closed. The floor in the room was sticky. There were stains on the bedding and curtains. No blow dryer in the bathroom. No central ac. It was a wall unit by the window, the curtains were long so we kept having to move them. Very musky smell in the room. We think because the ac was not on when we entered the room. The next day , when we went for breakfast at 930 am. We were told it ended at 9am. And then the lady at the desk, named , Mercedes, pointed at the wall and said the hours are posted on the wall. I did acknowledge that, but, informed her we were told 10. She said again, “it’s posted on the wall.” We shared with her our concerns about the room. Her response was, “ok.” Terrible!!!!! I feel this hotel misrepresents its services. Very disappointed. The pool should not have been closed in August. Check out time posted on booking websites is 11. At the hotel it was 12. We couldn’t get out of there fast enough. So it didn’t make much difference to us.
Walked into our room and it was infested with fleas. My husband and I got around 20 bites on our feet and ankles. Our feet and legs were covered in flea in the matter of seconds. We grabbed our stuff and ran out of the room. Lady at front desk just said sorry and gave us a different room. We had to go outside and get all the fleas out of our shoes and throw our socks away. They just lost a customer.