酒店回复: Hello Natalie,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our comfortable accommodations, friendly staff, and the variety of breakfast options. It’s great to know the room size suited your family well and that you appreciated the 24-hour coffee and ice water service. We hope to welcome you back in the future to enjoy the pool and more of what we have to offer!
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前台工作人员很友好。虽然他确实大声报出了我的房间号,但为了我的安全,他应该更清楚。
我住在二楼。没有电梯,所以我没法自己搬着沉重的行李箱上下楼。
大厅里有无人看管的孩子在扔球,这似乎不太合适。
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酒店回复: Hello Wendy, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly desk staff. We encourage guests to utilize our porter services for assistance with luggage, especially on higher floors without elevators. Your observations about lobby activities will be considered for future improvements.
酒店回复: Hello Harvie,We appreciate your feedback regarding your recent stay. It's great to hear that our staff provided patient and kind service during your check-in process. Should you encounter any issues in the future, we recommend contacting us or your card company for assistance. Thank you for choosing our hotel, and we hope to welcome you back soon.
酒店回复: Hello Christopher, We apologize for the inconvenience regarding the room odor and appreciate your feedback on the pool, hot tub, and breakfast. We take guest comments seriously and will address your concerns internally. Should you have any further feedback, please feel free to contact us.
酒店回复: Hello becky,Thank you for sharing your feedback on your recent stay. We regret to hear that your experience did not meet your expectations. We appreciate your comments on the linens and housekeeping services and will review them with our team for improvement. We are pleased to hear that you enjoyed the breakfast provided during your stay. Please feel free to contact our management team directly to discuss your concerns further.
酒店回复: Hello Vicki,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments regarding the check-in process and breakfast temperature have been noted and will be shared with the relevant teams for further review and improvement. Our staff strives to ensure all guests have a comfortable stay and we appreciate your patience.
酒店回复: Hello Andrea, We are delighted to hear that you enjoyed our friendly staff, amenities like the sauna, hot tub, and pool, as well as our delicious breakfast offerings. It's wonderful to know you found the hot cocoa in the lobby a cozy treat. Thank you for sharing your positive experience with us!
印度一家人经营的旅馆 啥都一般般
入住很方便,床很舒服,一切都超级干净!工作人员很友善,乐于助人。房间大小很适合我家。早餐选择丰富。咖啡和冰水24小时供应。虽然我们没有用,但泳池看起来也很不错。绝对物有所值。
前台工作人员很友好。虽然他确实大声报出了我的房间号,但为了我的安全,他应该更清楚。
我住在二楼。没有电梯,所以我没法自己搬着沉重的行李箱上下楼。
大厅里有无人看管的孩子在扔球,这似乎不太合适。
价格实惠,不错的选择
我们的住宿体验不错。入住时系统出了点问题。可能是我们的卡出了问题,还好我们有其他付款方式。前台工作人员很耐心,也很友善
房间里有很浓的古龙水味,通风后,我的哮喘发作了,房间里有霉味。过时的前台很不高兴,我使用预订应用程序而不是通过酒店预订,前台多次告诉我不要使用预订应用程序。游泳池和热水浴缸都很好,温度很合适。游泳池对成人开放到 12 点。早餐是典型的酒店早餐。
这家酒店在紧急情况下还算可以,但考虑到当地其他选择,我们不会再住这里了。
床单和毛巾上都有污渍,我们入住了5天,但入住3天后才要求打扫房间,他们只是清空了垃圾,堆放了一堆新毛巾,甚至连我们之前堆放的旧毛巾都没收。早餐还不错。
我们非常喜欢住在这里。每天早上的早餐都很美味。工作人员非常友好。我的孙辈们会来泳池和我们一起玩,工作人员对他们就像对待自己的孩子一样。起居区很温馨,还装饰了节日的装饰。我一定会再来这里住的。
房间不错,服务差
房间很不错,但是我们入住的时候,前台等了很久才有人来。前台有铃铛和电话可以联系,但好像也没用。后来我的网络连接也出问题了,又等了10分钟左右才有人来帮忙。第二天早上,前台居然有一位老先生,服务态度真好。早餐也有点凉。
很棒的住宿体验
工作人员很友好。桑拿、热水浴缸和比一般泳池温暖的泳池让人在寒冷中尽情畅游,大堂里还有各种口味的热可可。早餐很棒!
我们改变了旅行计划,导致入住时通过*******预订的房间出现误会。工作人员尝试帮助我们,然后打电话给经理。经理非常冷静和乐于助人,帮助我们解决了误会。我们开了8个小时的车,累得筋疲力尽。经理允许我们提前入住,给我们安排了一间一楼的房间,并确保我们入住期间所需的一切。如果您在明尼苏达州奥斯汀地区,我们推荐您入住这里。直接通过酒店预订,可以节省一些费用。