酒店回复: Thank you for taking the time to tell us how your stay was. The pool closure is posted on the ******* website. It looks like ******* sent you a message about the pool closure after you made the reservation and then once again before you checked in. We are sorry the inconvenience this may have caused. We were not charging for anyone wanted to cancel their stay.
酒店回复: Katlynn, I understand how frustrating this might have been especially when you were looking forward to using the pool. Unfortunately, there are times when maintenance or unforeseen circumstances require us to close certain amenities. The pool closure is listed on the ******* website stating the dates of when the pool will not be available. We are doing everything we can to resolve the situation as quickly as possible.
酒店回复: Dear Keanu,Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our staff welcoming and enjoyed the relaxed atmosphere during your stay. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Management TeamResidence Inn Cleveland Avon at The Emerald Event Center
酒店回复: Thank you for taking the time to give us your feedback during your recent stay with us. I apologize that you didn't get your supplies when needed and that the hvac unit was loud during your stay. I have shared your feedback with maintenance so that they can check on these things upon guest arrival. We hope to welcome you back the next time your travels bring you back to the area.
酒店回复: Thank you for taking the time to give us feedback during your stay with us. I apologize that the pool was cold and will have maintenance take a look at it as well as informing housekeeping of the dirty dishes. We hope to welcome you back when your travels bring you to the area with a better experience.
3.0分
其他
原文
翻译提供方：Google
早餐很棒。房间很漂亮，很宽敞。
游泳池在节假日周末关闭，真是令人失望！
健身房很小，而且不太干净，有一天甚至没有毛巾。
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酒店回复: Thank you for taking the time to give us feedback from your stay. I recognize your time is valuable and appreciate the feedback you have provided. Thank you for taking the time to share your thoughts regarding this issue. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.
5.0分
家庭亲子
原文
翻译提供方：Google
设施、员工、私密性、地理位置都很棒。您一定会爱上这里。我强烈推荐这家酒店！
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酒店回复: Thank you for taking the time to rate and review our property. We thank you for choosing us and hope to welcome you again soon.
4.0分
情侣出游
原文
翻译提供方：Google
很不错，只是希望泳池和按摩浴缸能正常运转
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酒店回复: Thank you for taking the time to review your stay with us. We have been waiting for some parts for the pool to come in for quite some time now. We are hopefully it will be up soon.
3.0分
其他
原文
翻译提供方：Google
价格与住宿价值不符。设施不足，早餐选择有限。
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酒店回复: Thank you for taking the time to rate and review our property. It is through guest feedback like yours that we can work on providing better service to you that we strive to deliver. We hope you can choose us again when your travels bring you to the area.
这是该地区最好的酒店之一。非常干净，员工也很有礼貌。
我一到酒店就被告知泳池和按摩浴缸因维修而暂停使用。我觉得我应该收到一封礼貌邮件，或者在预订时就告知，而不是抵达后才被告知。我的房间里没有卫生纸，厨房地板黏糊糊的，好像有什么东西洒了，而且没有清理干净。这些问题我联系了前台，但前台没有认真对待，甚至没有处理。我不会推荐任何人入住这家酒店，也绝对不会再来。
我预订了一间单卧大床房，但最终没有订到，而是订了一间大床套房，这让我们带着孩子睡觉时很不方便。床太不舒服了。泳池没有开放，我们事先也没被告知，所以孩子们看到泳池关闭时都很沮丧。我再也不会住这家酒店了。这是我住过的所有酒店中最差的一家，因为经常旅行，我住过很多次。
我当时是艺术和工艺品展览的参展商，展览场地就在酒店隔壁，交通便利。工作人员非常热情，氛围轻松。我还会选择再次入住。
前台工作人员在入住前和入住期间都非常友好且乐于沟通。厨房设施齐全，功能齐全。早餐相当不错，咖啡也出乎意料地好喝。
清洁人员服务还行，但有时会忘记放新的物品或倒垃圾。不过，我们提出要求后，前台很快就解决了。然而，我们要求更换的一个灯泡，一个多星期都没到。
主要问题和唯一不足是空调噪音太大，堪比套房里正在运行的割草机。对于一栋新楼来说，这真是令人费解。他们需要解决这个问题……我这辈子从未见过效率这么低的空调，而且空调会这么频繁地响。真的让人很不舒服。
总的来说，这家酒店还不错，但暖通空调实在太糟糕了。
会再次入住。泳池很冷，而且比照片上看起来要小。房间非常漂亮舒适。我们非常喜欢厨房，里面有电器和餐具。有些餐具我们拿出来的时候很脏，但我还是洗了。淋浴因为门是半开的，不太方便，不过还不错。
早餐很棒。房间很漂亮，很宽敞。
游泳池在节假日周末关闭，真是令人失望！
健身房很小，而且不太干净，有一天甚至没有毛巾。
设施、员工、私密性、地理位置都很棒。您一定会爱上这里。我强烈推荐这家酒店！
很不错，只是希望泳池和按摩浴缸能正常运转
价格与住宿价值不符。设施不足，早餐选择有限。