酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us at the Tumwater La Quinta Inn and Suites.We truly appreciate your kind words regarding our friendly staff and the cleanliness of our main lobby area. However, we're very sorry to hear that the condition of your guest room did not meet your expectations—or our own standards.Your observations about the light switch, bathtub, bathroom door, and overall cleanliness are concerning, and we sincerely apologize for any discomfort this may have caused during your stay. Please know that we are addressing these issues with our housekeeping and maintenance teams to ensure they are resolved promptly and do not impact future guests.We value your feedback, as it helps us improve our service and facilities. If you’d be willing, we would appreciate the opportunity to make this right. Please feel free to contact our front desk or management team directly so we can discuss your experience further.Thank you again for your stay and for bringing these matters to our attention. We hope to welcome you back in the future and provide you with a much-improved experience.Warm regards,Cassie WaddillFront desk agentLa Quinta Inn & Suites – Tumwater

酒店回复: Hello,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in.After investigating the issue, we discovered that the virtual card provided by ******* for your prepaid reservation had expired at the time of arrival. This caused our system to show the booking as unpaid. The virtual card details have since been corrected by *******, and payment for your stay has now been properly processed through their system.We understand how frustrating this situation was, and we truly regret the confusion and the need for you to make an additional payment at check-in. Please rest assured that we have already initiated a refund for the duplicate charge, which should reflect on your account shortly (processing times may vary by bank).We appreciate your patience and understanding while this was resolved, and we hope to have the opportunity to welcome you back under smoother circumstances.

酒店回复: Thank you so much for your continued loyalty and kind words! We’re thrilled to know you choose our hotel each time you visit the Tumwater/Olympia area. It’s wonderful to hear you enjoy our well-maintained property and professional staff. We truly appreciate your trust in us and look forward to welcoming you back again soon!

酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and appreciated the helpfulness of our staff. We’re sorry to learn that some aspects of your stay, such as the breakfast and in-room coffee, did not meet your expectations. We also appreciate your understanding regarding our evening staffing levels. Your comments are valuable and will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back and provide an even better stay next time.

酒店回复: Thank you for your kind review! We’re happy to hear you enjoyed our clean, new hotel, friendly staff, and breakfast. We appreciate your note about room location and will do our best to accommodate your preference for a room opposite the highway on your next stay. We look forward to welcoming you again soon!