Staff was nice. There was some cleanliness lacking. The elevator & hallways had mud, and didn’t get cleaned in the four days we were there. There was also a strange smell when you came off the elevator. Floor was sticky in our room.
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酒店回复: Thank you for taking the time to leave a review of your recent stay at Mainstay Suites at Stanley, ND. We greatly value your feedback and want to assure you that we will be taking your comments into account in the future.We apologize for the messy hallways and elevators these past few days. While our staff works hard to keep our hotel clean, we have had many guests recently who have been coming from the North Dakota state fair and it has been a challenge to keep up with the foot traffic during all hours. Our staff has worked hard to clean the hallways and elevators every day but cannot be on site for 24hours and do fall behind at times. Still, we apologize again for your experience during your stay with us and want to assure you that we will be better prepared in the future!We hope to host you again soon. Sincerely, Management
4.0分
其他
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The floor of the shower was very slippery, so a potential for falls possible especially for older folks like myself. Instructions for the TV remote would have been helpful.
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酒店回复: Thank you for taking the time to leave a review of your recent stay here with us at Mainstay Suites at Stanley.I apologize that you were not able to access better instructions for the TV remote in your room; we do have a channel guide available at the front desk but we will take into consideration the need for better operating guides as well.We also appreciate the feedback about our tubs and will keep it in mind moving forward.Nevertheless, we hope you had an enjoyable stay with us and look forward to hosting you in the future.Sincerely,Management
5.0分
其他
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Very Clean and pleasant place to stay
We were very comfortable staying here. Nice walk in shower and the bathroom was adequately sized. Beds were comfortable. Our room had a kitchenette with a table height sitting peninsula. The room didn't have an order nor was it musty in any way and people were friendly. I would highly recommend staying here.
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酒店回复: Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
5.0分
其他
Loved the stay except the elevator wasn’t working for a day and half.
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酒店回复: On behalf of our entire team, I would like to thank you for taking the time to leave a review of your stay with us at Mainstay Suites. We are happy to hear that you enjoyed your experience at our hotel and we apologize for the faulty elevator during your stay; we assure you that the issue has bene addressed and fixed. We hope to host you again soon! Sincerely, Management
5.0分
家庭亲子
Clean rooms, breakfast good, prompt service
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酒店回复: Dear Jeffrey,Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
4.0分
情侣出游
I’m hoping that there is fresh fruit for breakfast next time and the bar is open
5.0分
情侣出游
All around a great place to stay
3.0分
朋友出游
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Everything good best breakfast but the cook is a little bit particular getting coffee and serving breakfast early five minutes early because the clock in my room was 10 minutes fast
早餐很棒。虽然当时附近有施工，但住宿环境依然很安静。
房子还可以，但我提前一天退房，他们没有退还我未入住那晚的房费。
Staff was nice. There was some cleanliness lacking. The elevator & hallways had mud, and didn’t get cleaned in the four days we were there. There was also a strange smell when you came off the elevator. Floor was sticky in our room.
The floor of the shower was very slippery, so a potential for falls possible especially for older folks like myself. Instructions for the TV remote would have been helpful.
Very Clean and pleasant place to stay
We were very comfortable staying here. Nice walk in shower and the bathroom was adequately sized. Beds were comfortable. Our room had a kitchenette with a table height sitting peninsula. The room didn't have an order nor was it musty in any way and people were friendly. I would highly recommend staying here.
Loved the stay except the elevator wasn’t working for a day and half.
Clean rooms, breakfast good, prompt service
I’m hoping that there is fresh fruit for breakfast next time and the bar is open
All around a great place to stay
Everything good best breakfast but the cook is a little bit particular getting coffee and serving breakfast early five minutes early because the clock in my room was 10 minutes fast