The room was very clean AND quiet. We were amazed at it spacious room to move around in and the very useable kitchenette. Thank you so much for serving those who stay with you!
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酒店回复: Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
4.0分
其他
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We stayed 5 days and never saw a housekepper. We did not know we had to ask for service. The room was clean and every request was fulfilled prompted. There should be info in room about what/who was responsible. Food was okay sometimes cold, but microwave available. I will stay there again. The man at the desk was not very informative or talkative. Most of the time no one at desk, but came from back room when called. Not interactive but did what what was asked.
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酒店回复: Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. As per our brand standards, we provide full service housekeeping after seven nights since we are an extended-stay hotel. Our staff is happy to provide additional housekeeping upon request outside of that standard schedule; I am sorry that this was not communicated to you more clearly during check-in. We will be sure to address this with our staff moving forwards so that our guests are more aware of our standard housekeeping schedule and can request additional service.Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
2.0分
其他
Was there for 7 days and did not get my room cleaned once. Elevator was out of service several times and was on 4th floor.
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酒店回复: We are sorry to hear that your recent stay at our hotel was unsatisfactory. Our elevator was out of order for a night during your stay and though it was fixed afterwards, We apologize for the inconvenience.As per our brand standards, we provide full service housekeeping after seven nights since we are an extended-stay hotel. Our staff is happy to provide additional housekeeping upon request outside of that standard schedule; I am sorry that this was not communicated to you more clearly during check-in. We will be sure to address this with our staff moving forwards so that our guests are more aware of our standard housekeeping schedule and can request additional service.We hope for an opportunity to properly host you in the future. Sincerely, ManagementMainStay Suites Stanley
3.0分
家庭亲子
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Staff was nice. There was some cleanliness lacking. The elevator & hallways had mud, and didn’t get cleaned in the four days we were there. There was also a strange smell when you came off the elevator. Floor was sticky in our room.
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酒店回复: Thank you for taking the time to leave a review of your recent stay at Mainstay Suites at Stanley, ND. We greatly value your feedback and want to assure you that we will be taking your comments into account in the future.We apologize for the messy hallways and elevators these past few days. While our staff works hard to keep our hotel clean, we have had many guests recently who have been coming from the North Dakota state fair and it has been a challenge to keep up with the foot traffic during all hours. Our staff has worked hard to clean the hallways and elevators every day but cannot be on site for 24hours and do fall behind at times. Still, we apologize again for your experience during your stay with us and want to assure you that we will be better prepared in the future!We hope to host you again soon. Sincerely, Management
4.0分
其他
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The floor of the shower was very slippery, so a potential for falls possible especially for older folks like myself. Instructions for the TV remote would have been helpful.
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酒店回复: Thank you for taking the time to leave a review of your recent stay here with us at Mainstay Suites at Stanley.I apologize that you were not able to access better instructions for the TV remote in your room; we do have a channel guide available at the front desk but we will take into consideration the need for better operating guides as well.We also appreciate the feedback about our tubs and will keep it in mind moving forward.Nevertheless, we hope you had an enjoyable stay with us and look forward to hosting you in the future.Sincerely,Management
5.0分
其他
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Very Clean and pleasant place to stay
We were very comfortable staying here. Nice walk in shower and the bathroom was adequately sized. Beds were comfortable. Our room had a kitchenette with a table height sitting peninsula. The room didn't have an order nor was it musty in any way and people were friendly. I would highly recommend staying here.
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酒店回复: Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
5.0分
其他
Loved the stay except the elevator wasn’t working for a day and half.
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酒店回复: On behalf of our entire team, I would like to thank you for taking the time to leave a review of your stay with us at Mainstay Suites. We are happy to hear that you enjoyed your experience at our hotel and we apologize for the faulty elevator during your stay; we assure you that the issue has bene addressed and fixed. We hope to host you again soon! Sincerely, Management
5.0分
家庭亲子
Clean rooms, breakfast good, prompt service
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酒店回复: Dear Jeffrey,Thank you for taking the time to leave a review regarding your recent stay at MainStay Suites Stanley. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management
早餐很棒。虽然当时附近有施工，但住宿环境依然很安静。
房子还可以，但我提前一天退房，他们没有退还我未入住那晚的房费。
The room was very clean AND quiet. We were amazed at it spacious room to move around in and the very useable kitchenette. Thank you so much for serving those who stay with you!
We stayed 5 days and never saw a housekepper. We did not know we had to ask for service. The room was clean and every request was fulfilled prompted. There should be info in room about what/who was responsible. Food was okay sometimes cold, but microwave available. I will stay there again. The man at the desk was not very informative or talkative. Most of the time no one at desk, but came from back room when called. Not interactive but did what what was asked.
Was there for 7 days and did not get my room cleaned once. Elevator was out of service several times and was on 4th floor.
Staff was nice. There was some cleanliness lacking. The elevator & hallways had mud, and didn’t get cleaned in the four days we were there. There was also a strange smell when you came off the elevator. Floor was sticky in our room.
The floor of the shower was very slippery, so a potential for falls possible especially for older folks like myself. Instructions for the TV remote would have been helpful.
Very Clean and pleasant place to stay
We were very comfortable staying here. Nice walk in shower and the bathroom was adequately sized. Beds were comfortable. Our room had a kitchenette with a table height sitting peninsula. The room didn't have an order nor was it musty in any way and people were friendly. I would highly recommend staying here.
Loved the stay except the elevator wasn’t working for a day and half.
Clean rooms, breakfast good, prompt service