酒店回复: Thank you for your feedback. We are glad you appreciated our prime location and private beach, which are among our guests' favorite features. We sincerely apologize for the inconvenience caused by the nearby aquarium maintenance and the unexpected noise — we understand how important rest is during your stay. We also regret the confusion regarding lunch service and will work with our team and ******* to ensure the information is clear and accurate. Your comments are important to us, and we’ll use them to improve the guest experience moving forward.
酒店回复: Thank you for taking the time to share your detailed feedback. We are happy to hear you enjoyed the spacious room, beautiful views, our pools and beach, as well as the convenient location near Mambo Beach and downtown. We also appreciate your comments regarding the bathroom and breakfast service. We’re sorry to hear about your experience with housekeeping during your late checkout, and we will address this with our team to ensure better coordination and guest comfort. Your input is very important to us, and we hope to welcome you back for an even better stay next time.
4.0分
情侣出游
原文
翻译提供方:Google
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我们于2025年9月在这家酒店住了两周。地理位置优越,非常适合组织环岛自驾游。停车场就在附近,酒店对面就是曼波海滩。如果您不喜欢喧嚣,这里还有一片美丽舒适的私人海滩。Olas y Tapas餐厅的菜品非常美味。Blanca、Paula、主厨Diego以及其他员工都非常友善、乐于助人,并且烹饪出美味的菜肴。食物绝对是一流的!酒店前台工作人员乐于助人,彬彬有礼,乐于助人,乐于助人。强烈推荐!
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酒店回复: Thank you so much for your wonderful review. We're happy to hear that you had such an enjoyable two-week stay with us and made the most of our ideal location near Mambo Beach and convenient parking. It’s great to know you appreciated the peaceful atmosphere of our private beach and that Olas y Tapas left such a strong impression. We're also very proud of our front desk staff and are happy to know they helped make your stay even more comfortable. Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit to the island.
酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the water leak in your first room and the initial response you received. We are glad we were able to promptly move you to another room, and we appreciate your feedback regarding the mattress. Despite these issues, we are happy to hear you enjoyed the beautiful view, good location, and comfortable accommodations. We hope to provide you with a flawless stay on your next visit to Curacao.
3.0分
其他
原文
翻译提供方:Google
海滩是酒店的亮点,非常棒,但结构有些不尽如人意,需要进行大规模维护。
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酒店回复: Thank you for sharing your feedback. We are glad to hear you enjoyed our beautiful beach – it truly is one of the highlights of the resort. We also appreciate your comments regarding the property's structure, and we want you to know that we’re actively reviewing areas in need of maintenance to enhance the overall guest experience. Your input is valuable and helps us improve, and we hope to welcome you back in the future to see the positive changes.
5.0分
情侣出游
原文
翻译提供方:Google
壮观的度假村,美丽,拥有私人海滩和最好的服务!
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酒店回复: Muchas gracias por su excelente comentario. Nos alegra saber que disfrutó de su con nosotros, especialmente de nuestras instalaciones, la playa privada y el trato de nuestro equipo. Comentarios como el suyo nos motivan a seguir ofreciendo experiencias inolvidables. Esperamos recibirlo nuevamente muy pronto en St. Maarten.
4.0分
情侣出游
原文
翻译提供方:Google
为该地区的食物规划一个非常大的预算。
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酒店回复: Thank you for your feedback. We understand that dining in the area can be a bit pricey, and we appreciate you sharing your thoughts. We always strive to offer our guests the best experience, and we hope that despite this, you were able to enjoy your stay with us. We hope to welcome you back soon.
很棒的酒店。可惜早餐不是自助餐。
太棒了。
酒店团队非常友好。但设施陈旧,我们房间的浴室和卧室都弥漫着尿骚味,水压很低,空调噪音也很大。我们被安排在度假村的后方,房间可以看到码头、建筑设备和隔壁的设施。由于景观和尿骚味,我们要求换房,但被告知无法更换,因为该酒店是分时度假物业。如果我在预订时就知道它是分时度假物业,我肯定不会预订!最终,我们决定离开,去另一家酒店。我们实在无法忍受尿骚味,而且觉得以我们支付的价格来说,这样的景观实在令人无法接受。酒店内的餐厅因为举办私人活动而关闭,所以我们不得不走到另一边去寻找吃饭的地方,而且因为没有预订,我们还等了一会儿。总而言之,我们在这家度假村的体验非常糟糕,我们希望获得退款。我们之所以住了第一晚,是因为我们的航班晚点,而我们第二天一早又安排了行程,无法更改导览时间。我不会向任何人推荐这家度假村,除非我事先告知他们这是分时度假物业。
地理位置优越,拥有私人海滩
水族馆正在大规模翻修,我们的房间可以直接看到水族馆,早上 6:40 到下午 6:00 有噪音
不利于睡眠
另一个缺点是,早餐不是*****上宣传的自助餐,而是点菜,包含 1 道菜和 1 杯饮料(如有供应……)
性价比高
这家酒店虽然比较老,但服务一流。房间宽敞。浴室略显老旧,但功能齐全,干净整洁。景色优美,泳池也很棒,海滩也很棒。地理位置优越,步行即可到达曼波海滩,距离市中心仅5公里。酒店提供接送服务。早餐(如果您选择)并非自助餐。您可以选择餐厅菜单中的一道菜和一杯饮料,价格合理。清洁人员有点匆忙。房间清洁工作很敷衍,我要求延迟退房至下午1点并支付了费用,但客房清洁人员在12:45就已经在门口把我赶出去了。
我们于2025年9月在这家酒店住了两周。地理位置优越,非常适合组织环岛自驾游。停车场就在附近,酒店对面就是曼波海滩。如果您不喜欢喧嚣,这里还有一片美丽舒适的私人海滩。Olas y Tapas餐厅的菜品非常美味。Blanca、Paula、主厨Diego以及其他员工都非常友善、乐于助人,并且烹饪出美味的菜肴。食物绝对是一流的!酒店前台工作人员乐于助人,彬彬有礼,乐于助人,乐于助人。强烈推荐!
良好的体验
第一晚糟透了!我们的床漏水了。服务也不好,酒店竟然把问题归咎于我们。第二天,我们换了另一个房间,问题才得以解决。新房间还不错,只是床垫有一侧“凹陷”了。尽管有这些不便,但景色优美,地理位置优越,我们住得很愉快!
海滩是酒店的亮点,非常棒,但结构有些不尽如人意,需要进行大规模维护。
壮观的度假村,美丽,拥有私人海滩和最好的服务!
为该地区的食物规划一个非常大的预算。