酒店回复: Estimado Huésped,En primer lugar, le agradecemos el tiempo dedicado a dejarnos su opinión.Nos encanta que hayas encontrado ese equilibrio perfecto entre la energía caribeña y la calidez mediterránea que intentamos transmitir.Que nuestro equipo te hiciera sentir como en una reunión entre amigos es el mejor cumplido que podríamos recibir - hasta nos dan ganas de organizar una fiesta de reencuentro.Tu mención especial al ambiente de trabajo nos llega al alma: cuando el talento y la pasión se mezclan, el resultado siempre sabe a caipiriña bien preparada.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Alexis LopezGuest Experience ManagerZel Punta Cana
酒店回复: Apreciado huésped, Estamos encantados de recibir tu magnífico comentario.Nos encanta que hayas disfrutado del oasis de relajación en nuestro Spa AUA, donde cada tratamiento es un viaje sensorial. ¿Sabías que nuestro equipo de servicio tiene un radar incorporado para detectar necesidades antes de que se pronuncien? Así nos aseguramos de que cada detalle sea memorable. Y en cuanto a los cócteles del bar... ¡nuestros mixólogos compiten secretamente por crear la mezcla más creativa!Estaremos encantados de volver a recibirte en cualquier nueva ocasión. Saludos cordiales,Alexis LopezGuest Experience ManagerZel Punta Cana
1. The food was really bad, old, dry, flavorless. Cheese can tell has been sitting out for a while, sweets were dry, boxed cereal was stale, bread was brittle and old.
2. Staff seemed uninterested in helping guests.
3. Hard to communicate with staff when no one speaks English.
4. Made reservations for the 2 restaurants that require them. Horrible waiting times we had to leave both of the restaurants because we were waiting on our food for over an hour and waitstaff ignoring us completely.
5. Cleaning crew never replaced our tissues for days nor cleaned the room properly!
6. Ordered room service one time and it was such a hassle getting the order wrong after telling us they understood it over the phone and then the staff comes and says I can't give you milk its a different department you need to call. There is one number and that is for the room service.
7. We go sit at breakfast, we get lucky to have a waitstaff come ask if we need coffee or tea. We go ourselves hunting for them to let them know, we wait for a long time to get anything food related. The only thing fast and efficient is getting the alcohol.
8. Website is horrible, glitches, and barely works properly. Sucks that we can't reserve online.
For a resort that lists itself as luxurious, it is way from that.
Neither would I be recommending nor coming back to Zel. Unfortunately, we told the staff that it was our honeymoon, disappointing that we had stayed there for such occasion.
5.0分
家庭亲子
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The staff were incredibly helpful and kind. The rooms were spotless. The amenities were everything and more! Our stay at this resort was top tier excellent! You won’t regret booking!
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酒店回复: Dear Guest, Please accept our sincere thanks for this glowing review.Our team blushes at your kind words about their hospitality - they're convinced you mistook them for mind readers with that 'incredibly helpful' compliment!Your praise for our spotless rooms has our housekeeping crew doing victory laps around the pool (don't worry, they're wearing slip-resistant shoes).As for amenities being 'everything and more' - we've started calling our minibar the 'treasure chest' after your review!We look forward to welcoming you back for another memorable stay in the future. Kind regards,Alexis LopezGuest Experience ManagerZel Punta Cana
5.0分
家庭亲子
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The resort was clean and well maintained. The food was very good - with extensive buffets full of fresh, well-cooked food. The service was a little up and down. Alvaro was consistently enthusiastic and sincere and really made our stay.
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酒店回复: Dear Guest,Thank you for taking the time to share this feedback.We're thrilled you enjoyed our spotless spaces - our housekeeping team polishes surfaces like they're preparing for a mirror selfie!The culinary crew will be doing victory laps around our show kitchen after hearing their fresh-cooked buffets fueled your adventures.While we aim for consistently vibrant service, we're proud our team members like Alvaro bring that authentic warmth that turns first-time guests into lifelong friends.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Alexis LopezGuest Experience ManagerZel Punta Cana
5.0分
情侣出游
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The resort is amazing , beautiful outdoor spaces , great pools , big and clean rooms . Overall ZEL is a great destination for an amazing get away.
Staff are very polite and friendly . Food is great with loads of varieties ! The resort is pure luxury — calm, beautiful, and perfect for anyone looking to take a break from the world and recharge. I personally recommend this resort to young’s and adults ! Looking forward to getting back soon!
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酒店回复: Dear Guest,Thanks for this great rating.We're thrilled you found your rhythm in our Mediterranean-inspired outdoor spaces - nothing beats watching guests discover their perfect balance between splashing in our pools and lounging in those hammocks.Your praise for our 'big and clean rooms' gives our housekeeping team bragging rights for weeks (though they'll stay humble behind those crisp linen carts).Next time save room for seconds at Volcán - our grill masters are already practicing their meat-flipping techniques for your return visit!We look forward to seeing you again in the future.Best regards,Alexis LopezGuest Experience ManagerZel Punta Cana
Zel Punta Cana 不只是一家酒店，它更是一种体验。无论您是想放松身心、尽情享受还是探索周边，这里都能满足您的一切需求。我一定会再来的，强烈推荐给所有寻求梦幻加勒比海之旅的人。特别要感谢Carlos经理！
【酒店以盈利为先，不顾客人健康】
我妹妹在我们预订的前一天住院，无法成行。我们向酒店解释了情况，并提供了她接受治疗的证明，要求退款。尽管我们多次尝试协商并要求解释，但酒店拒绝任何让步，也未给出任何理由，仍然收取了全额费用。每人约500美元。我以后绝不会再入住美利亚集团旗下的任何酒店。
从办理入住开始，他们的服务就无可挑剔。热情友好的接待和灿烂的笑容让人倍感安心自在。酒店环境干净整洁，安静舒适，处处洋溢着宁静祥和的氛围。房间宽敞明亮，配备现代化设施。至于食物，更是让我惊艳不已。地道的美味，种类繁多，令人垂涎。我一定会再次光临。
我最近在蓬塔卡纳泽尔酒店的住宿体验，说实话，堪称完美。独自前往全包式度假村有时会感觉有些冷清，但这次却恰恰相反。我真不想离开！
我给出如此高的评价，并且非常渴望再次入住，主要原因不仅在于酒店设施的优美，更在于整个团队的热情友好和专业精神。
从我抵达的那一刻起，就感受到了宾至如归的温暖。我特别要感谢经理 Alexis López，他对细节的关注和卓越的领导才能在酒店的每个角落都体现得淋漓尽致。他的团队显然充满热情，工作积极主动。
从前台接待、礼宾部 Raphy，到餐厅服务员和调酒师——简而言之，所有员工——都表现得非常出色。他们让我感觉自己像个贵宾，更重要的是，感觉像是在拜访朋友。这份温暖让我的独自旅行仿佛置身于一片宁静的绿洲。
我一定会再次入住这家酒店。
谢谢 Zel Punta Cana 😉
一次绝佳的体验。AUA Spa水疗中心非常棒，Genesis热情周到，Micaela服务细致入微。我们的接待员Alvaro和Andres对我们照顾有加，始终细致入微，并给予我们特别优待。Leticia在酒吧和自助餐台为我们服务，举止优雅得体。强烈推荐！
这是一次特别而美好的经历。
1. The food was really bad, old, dry, flavorless. Cheese can tell has been sitting out for a while, sweets were dry, boxed cereal was stale, bread was brittle and old.
2. Staff seemed uninterested in helping guests.
3. Hard to communicate with staff when no one speaks English.
4. Made reservations for the 2 restaurants that require them. Horrible waiting times we had to leave both of the restaurants because we were waiting on our food for over an hour and waitstaff ignoring us completely.
5. Cleaning crew never replaced our tissues for days nor cleaned the room properly!
6. Ordered room service one time and it was such a hassle getting the order wrong after telling us they understood it over the phone and then the staff comes and says I can't give you milk its a different department you need to call. There is one number and that is for the room service.
7. We go sit at breakfast, we get lucky to have a waitstaff come ask if we need coffee or tea. We go ourselves hunting for them to let them know, we wait for a long time to get anything food related. The only thing fast and efficient is getting the alcohol.
8. Website is horrible, glitches, and barely works properly. Sucks that we can't reserve online.
For a resort that lists itself as luxurious, it is way from that.
Neither would I be recommending nor coming back to Zel. Unfortunately, we told the staff that it was our honeymoon, disappointing that we had stayed there for such occasion.
The staff were incredibly helpful and kind. The rooms were spotless. The amenities were everything and more! Our stay at this resort was top tier excellent! You won’t regret booking!
The resort was clean and well maintained. The food was very good - with extensive buffets full of fresh, well-cooked food. The service was a little up and down. Alvaro was consistently enthusiastic and sincere and really made our stay.
The resort is amazing , beautiful outdoor spaces , great pools , big and clean rooms . Overall ZEL is a great destination for an amazing get away.
Staff are very polite and friendly . Food is great with loads of varieties ! The resort is pure luxury — calm, beautiful, and perfect for anyone looking to take a break from the world and recharge. I personally recommend this resort to young’s and adults ! Looking forward to getting back soon!