酒店回复: Dear Maria,Thank you for your feedback. We're very sorry to hear about your experience and take your concerns seriously. The safety and well-being of our guests — especially children — is our top priority, and we’re deeply concerned to hear about your child’s difficulty in the water.While we currently do not have lifeguards on duty, we always aim to ensure safe swimming conditions and are actively working on better managing the seaweed buildup near the waterfront. We’ve also taken note of your comments regarding the indoor pool and will review our cleaning and monitoring procedures to ensure that water clarity and overall conditions meet the high standards our guests expect.We understand your disappointment, especially considering the cost of your stay, and we’re committed to improving. Your feedback helps us identify areas where we need to do better, and we truly appreciate you bringing these matters to our attention.If you’d be open to speaking with us further about your experience, we’d welcome the opportunity. Please feel free to reach out to our management team directly.Sincerely,The Bayview Wildwood Resort Team

酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed many aspects of your stay and that the overall facility met your expectations.We're truly sorry to learn that the bed comfort impacted your rest—this is certainly not the experience we want for our guests. Your comments about the mattress and the beach conditions have been noted and shared with our team. We're currently reviewing our bedding and beach maintenance practices to ensure a more comfortable and enjoyable experience for all future visitors.We appreciate your kind words about the rest of your stay and hope you'll consider visiting us again so we can provide a more restful and relaxing experience.Warm regards,The Bayview Wildwood Resort Team

酒店回复: Good Morning SharonThe difference for the rate discrepancy was refunded to the card on the day of checkout. I'm sorry if this was not conveyed to you. I will pass the comments about the window frames on to our maintenance team to investigate and replace as required. I hope that we can welcome you back to the resort again.Regards,

酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you had a great experience at Bayview Wildwood Resort. It’s always a pleasure to know our guests enjoyed their stay, and your feedback truly means a lot to our team.We hope to welcome you back again soon for another relaxing and memorable getaway!Warm regards,The Bayview Wildwood Resort Team

酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear that your stay didn’t fully meet your expectations. While we’re pleased you found the property lovely and enjoyed the friendly service at our bar and restaurant, we regret the challenges you faced with other aspects of your visit.Your feedback regarding the front desk service, room cleanliness, and the wait for bedding is invaluable to us, and we’ll be addressing these concerns with our team to ensure improvements are made. Providing exceptional service is a priority for us, and we’re sorry we fell short during your stay.We hope you’ll reconsider visiting us in the future, as we’d love the opportunity to provide your family with the experience we strive to deliver to all our guests. Thank you again for your honest feedback.