Some furniture has been around a while. But everything is there that I need
Will stay there again
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酒店回复: Dear John,Thank you so much for your wonderful feedback and perfect rating. We’re delighted to hear you enjoyed your stay and found everything you needed in our rooms. We appreciate your note about the furniture, and please know we are continuously working on improvements to make our guest experience even better.We’re very glad to know you plan on staying with us again it will be our pleasure to welcome you back!Warm regards,Rahaman Shaik,General Manager,Quality Inn Fort Frances Team
5.0分
情侣出游
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Wow. This was such a nice place to stay. Very rustic. Huge breakfast with actual glass plates. And real cutlery. They have a great coffe/tea bar. Nice pool. Definitely worth the stay. .
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酒店回复: Thank you so much, Robert, for your wonderful feedback and perfect rating! We’re truly delighted you enjoyed the rustic charm, our full breakfast with real plates and cutlery, the coffee/tea bar, and the pool. Your kind words mean a lot to our entire team, and we’re so glad your stay was worth it. We look forward to welcoming you back again soon!”Regards,Rahaman Shaik,General Manager,Quality Inn, Fort Frances
3.0分
情侣出游
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The rooms have been updated. Unfortunately the room we stayed in had a window that went no where, it was boarded up from the outside. So we had no natural light at all coming in. There was only 1 overhead light, a light on the desk and one in the bathroom. The pictures showed 2 beside the bed but we did not have them.
The floor was a bit sticky in spots, as the glue was coming thru the cracks in the floor. The bathroom had paint in the trim. This room was not ready to rent out yet. I really wanted a hot tub after a long trip, unfortunately it was not in service and it was one of the reasons I chose this hotel.
Otherwise the hotel was beautiful, quiet and the breakfast was decent.
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酒店回复: Dear Patrick,Thank you for taking the time to share your feedback. We’re glad to hear you liked our updated rooms, quiet atmosphere, and breakfast. We sincerely apologize for the issues you experienced with the lighting, flooring, and hot tub during your stay. Your comments have been shared with our maintenance and housekeeping teams to ensure improvements are made.We appreciate your understanding as we continue upgrading our property, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Rahaman Shaik,General Manager,Quality Inn Fort Frances.
3.0分
朋友出游
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Not enough staff. Had to wait at front desk for 10 minutes for someone to show up and check me in. The shower didn’t drain so when I called to have it fixed the same person showed up to check on it and nobody fixed it.
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酒店回复: Thank you for sharing your feedback, Norbert. We’re sorry to hear about the wait at check-in and the issue with your shower drain. Your comments have been shared with our team to help us improve our service and response time. We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience on your next visit.Warm regards,Rahaman Shaik,General manager,Quality Inn
5.0分
家庭亲子
Rooms were clean, beds comfy, bathrooms clean, decor nice, breakfast good. Older facility that was updated nicely.
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酒店回复: Dear Molly,Thank you so much for your kind review and perfect rating! We're thrilled to hear you enjoyed your stay and appreciated the clean rooms, comfortable beds, updated decor, and our breakfast offerings. It's always rewarding to know our efforts to maintain and update our facility are noticed and appreciated.We hope to welcome you back again soon!Warm regards,Regards,Rahaman Shaik,Quality Inn, Fort Frances
5.0分
家庭亲子
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The desk clerk went out of his way to make sure we got a room. We were very tired and had only cash and no credit card. He explained that we could use our debit card to reserve online. Im not very good at doing things like that so he took my phone and did it for me. Extremely helpful.
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酒店回复: Thank you, Lianne, for sharing your experience. We’re delighted to hear that our front desk team was able to assist and make your check-in smooth after a long day. Your kind words are truly appreciated, and we look forward to welcoming you again at Quality Inn Fort Frances.Rahaman Shaik,General Manager,Quality Inn, Fort Frances.
4.0分
其他
Liked the rustic finish of the facility. Staff is very friendly. It was an absolute maze getting from the lobby to the room.
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酒店回复: Hi David,Thank you for your feedback! We’re glad you enjoyed the rustic charm of our property and that our staff made you feel welcome. We understand the layout can be a little tricky, and we’re always happy to assist with directions to make it easier for our guests to get around. We hope to have the pleasure of welcoming you back again soon!Regards,Rahaman Shaik,Qualityinn, Fort Frances.
3.0分
其他
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This property is okay. Nothing great about it and nothing terribly wrong with it. It’s fine for a short stay though, as I now know, there are better options available in Fort Frances.
What I do have a big issue with is the price gouging that they apparently practice. Our stay was for 2 nights, a Monday and Tuesday so not a weekend and not a holiday but the pricing was $189 for Monday night and $299 for Tuesday night. An increase of $110 or 58% overnight! I missed this when I made the booking so my bad there, but if this isn’t price gouging I don’t know what is. I understand the concept of yield management but this is nothing short of taking extreme advantage of the customer.
My point is, if you are booking this property be very aware of this.
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酒店回复: Thank you, Ron, for sharing your feedback. We’re glad you found your stay comfortable and appreciate your comments about our pricing. Rates can vary based on availability and demand, but we understand your concerns and will review this carefully. We value your input and hope to have the opportunity to better serve you in the future.
3.0分
情侣出游
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The bathroom door handle was broken and the barn door itself couldn't be pulled closed. And the bathroom was a very tight fit for my 6'7" husband.
Breakfast was the worst I have experienced at a Choice Hotel. I understand this hotel is only 13 days old as a Choice Hotel, but . . . The layout was terrible; no one could figure out where to place dirty dishes - the sign was covered up by a stack of dirty plates (a STACK at 6:10?) The food was room temperature. There were no napkins to be found - I went back to the kitchen to get those. Most people were throwing their food in the trash.
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酒店回复: Thank you for your feedback, Holly. We appreciate you bringing these concerns to our attention. We’re sorry for the inconvenience you experienced during your stay and have addressed the maintenance and breakfast setup issues with our team. Your comments help us improve, and we hope to provide a better experience on your next visit.Regards,Rahaman Shaik,General Manager,Quality Inn, Fort Frances
这家酒店看起来像是最近在新管理层的领导下重新开业的。酒店各处都焕然一新。浴室虽然不大，但看起来最近翻新过，配有铜质水槽和新的卫浴设备，但房间其他地方的乙烯基地板磨损严重。
床很舒服，房间也很安静。如果您住在弗朗西斯堡，这里是个不错的选择。
Very nice rooms
Some furniture has been around a while. But everything is there that I need
Will stay there again
Wow. This was such a nice place to stay. Very rustic. Huge breakfast with actual glass plates. And real cutlery. They have a great coffe/tea bar. Nice pool. Definitely worth the stay. .
The rooms have been updated. Unfortunately the room we stayed in had a window that went no where, it was boarded up from the outside. So we had no natural light at all coming in. There was only 1 overhead light, a light on the desk and one in the bathroom. The pictures showed 2 beside the bed but we did not have them.
The floor was a bit sticky in spots, as the glue was coming thru the cracks in the floor. The bathroom had paint in the trim. This room was not ready to rent out yet. I really wanted a hot tub after a long trip, unfortunately it was not in service and it was one of the reasons I chose this hotel.
Otherwise the hotel was beautiful, quiet and the breakfast was decent.
Not enough staff. Had to wait at front desk for 10 minutes for someone to show up and check me in. The shower didn’t drain so when I called to have it fixed the same person showed up to check on it and nobody fixed it.
Rooms were clean, beds comfy, bathrooms clean, decor nice, breakfast good. Older facility that was updated nicely.
The desk clerk went out of his way to make sure we got a room. We were very tired and had only cash and no credit card. He explained that we could use our debit card to reserve online. Im not very good at doing things like that so he took my phone and did it for me. Extremely helpful.
Liked the rustic finish of the facility. Staff is very friendly. It was an absolute maze getting from the lobby to the room.
This property is okay. Nothing great about it and nothing terribly wrong with it. It’s fine for a short stay though, as I now know, there are better options available in Fort Frances.
What I do have a big issue with is the price gouging that they apparently practice. Our stay was for 2 nights, a Monday and Tuesday so not a weekend and not a holiday but the pricing was $189 for Monday night and $299 for Tuesday night. An increase of $110 or 58% overnight! I missed this when I made the booking so my bad there, but if this isn’t price gouging I don’t know what is. I understand the concept of yield management but this is nothing short of taking extreme advantage of the customer.
My point is, if you are booking this property be very aware of this.
The bathroom door handle was broken and the barn door itself couldn't be pulled closed. And the bathroom was a very tight fit for my 6'7" husband.
Breakfast was the worst I have experienced at a Choice Hotel. I understand this hotel is only 13 days old as a Choice Hotel, but . . . The layout was terrible; no one could figure out where to place dirty dishes - the sign was covered up by a stack of dirty plates (a STACK at 6:10?) The food was room temperature. There were no napkins to be found - I went back to the kitchen to get those. Most people were throwing their food in the trash.