酒店回复: Thank you for your lovely review and kind words, we hope to wee you again soonAndrew
3.0分
家庭亲子
展开
Check in was pretty poor. Customer service was very poor and made to feel stupid that I didn’t carry a physical credit card. Abruptly told well you won’t be able to charge anything to your room. Waitress at breakfast had phone sticking out one back pocket and vape sticking out the other.
Food however was lovely but expensive.
Room was large and clean but very tired with cracks and lots of minor issues throughout. Cleaning staff spoke zero English with no attempt to try to help.
Overall it was an ok trip away but loads to improve on to make it great.
1.0分
情侣出游
Yes but in no way made up for the terrible stay we otherwise experienced. Worst stay we've ever had in a hotel.
4.0分
其他
Beautiful setting. Large and very comfortable room. But there was a long queue to check in.
3.0分
朋友出游
展开
Reception staff not very warm and welcoming.
Spa could be cleaner, lockers didn’t work for valuables.
Dirty crockery at afternoon tea, dirty glasses at dinner and shortage of wine glasses?!
TV in room stopped working.
4.0分
其他
展开
The staff were lovely. The suite we had was spacious but a bit dated. The breakfasts were great however the dinner menu and meals we thought were mediocre especially for a 4 star hotel.
展开
酒店回复: Thank you for your review and your feedback which we value greatly.We hope to welcome you back one day soonAndrew
很好的酒店
这是去高地路上一个很棒的休憩点，而且对狗狗很友好，这点非常棒。所有员工都非常友好和乐于助人，酒店地理位置优美，强烈推荐！
阿伯福伊尔（Aberfoyle）这家酒店的服务真是太差了！！！
- 接待：我们开了好几个小时的车才到酒店，当时就想好好吃顿饭，然后安静地休息一下。
我们去办理入住，前台接待员艾米莉亚说：“五分钟，我马上就来！”（没有说“你好”、“请”或者其他任何客气的话！）她足足过了15分钟才来！！！！！而且没道歉，说话也很生硬（我们能看出来她很不高兴），我们问她早餐时间，她回答说：“呃，我得先要你的信用卡。”（语气依然非常不友好）。她办理入住时把钥匙和房卡粗暴地扔在柜台上。
- 餐厅：服务员也一样不友好，同样没有打招呼。饭菜质量真的很差，对于一家号称四星级的酒店来说，这简直太丢人了！！！我们这次旅行住了好几家酒店和民宿，我可以保证，其他地方虽然朴实，但服务非常热情，食材也很棒。这对比也太强烈了！我们原本看到酒店设施和环境，还非常期待住这家酒店；现在看来，我肯定不会再来了，也不会推荐给别人！
- 早餐：第二天早上醒来，又是一次大失所望，怎么说呢，就是空空荡荡。
我个人觉得，最能概括这家酒店的词就是“徒有其表”。第一眼看上去很漂亮，环境绿意盎然，内部装修也很优雅。房间很宽敞，但也仅此而已了。
- 房间卫生：勉强过得去。
非常适合家庭和情侣的酒店。我们在那里感觉很好，如果您正在寻找一个安静、舒适、有小屋感觉的地方，那么这里是完美的选择。
通常这是您想与家人共度周末的酒店。
非常漂亮的餐厅和令人难以置信的花园。
一家很棒的酒店，服务一流，餐厅也不错。地理位置幽静，就在湖边。庭院是典型的英式风格，可能需要一些现代化改造，但总的来说，这是一家很棒的住宿选择。
Check in was pretty poor. Customer service was very poor and made to feel stupid that I didn’t carry a physical credit card. Abruptly told well you won’t be able to charge anything to your room. Waitress at breakfast had phone sticking out one back pocket and vape sticking out the other.
Food however was lovely but expensive.
Room was large and clean but very tired with cracks and lots of minor issues throughout. Cleaning staff spoke zero English with no attempt to try to help.
Overall it was an ok trip away but loads to improve on to make it great.
Yes but in no way made up for the terrible stay we otherwise experienced. Worst stay we've ever had in a hotel.
Beautiful setting. Large and very comfortable room. But there was a long queue to check in.
Reception staff not very warm and welcoming.
Spa could be cleaner, lockers didn’t work for valuables.
Dirty crockery at afternoon tea, dirty glasses at dinner and shortage of wine glasses?!
TV in room stopped working.
The staff were lovely. The suite we had was spacious but a bit dated. The breakfasts were great however the dinner menu and meals we thought were mediocre especially for a 4 star hotel.