酒店回复: Dear air6,Thank you very much for sharing your wonderful feedback and for awarding us a perfect 10/10 rating. We are delighted to hear that you enjoyed your stay, particularly the excellent service provided by our front desk team, your upgraded room, and the beautiful city night view. It is also a pleasure to know that you found the kitchen utensils complete and clean, and that you appreciated the distinctive appearance of our building.Thank you for staying with us and for choosing CLLIX Australia 108 Apartments. Your kind words are truly motivating for our team, and we are thrilled that you plan to stay with us again during your next visit. We look forward to welcoming you back and ensuring another memorable experience.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for your wonderful 10/10 rating and for sharing your feedback.We are delighted to hear that you enjoyed the spaciousness of the room and the stunning daytime and nighttime views from Melbourne’s tallest building. Regarding toiletries, please note that guests are always welcome to request any essential items from our reception, and our team would be happy to assist you.We also encourage our guests to not hesitate to reach out to us for any assistance needed during their stay, as we are always here to help. We look forward to welcoming you back for another enjoyable experience.Kind Regards,GayanGuest Service Agent

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced during your stay, including the cleanliness of the apartment, lack of on-site service, and the air-conditioning issues. We understand how challenging this must have been, especially with young children, and we regret that your experience did not meet expectations.Your comments have been shared with our team and will be used to help us improve our services and guest support in the future.We appreciate your feedback and hope to have the opportunity to provide a much-improved experience on a future visit.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback and for rating your stay a perfect 10.We are delighted to hear that you enjoyed your stay, the convenient location near South Bank, and the new facilities in your apartment. Your kind recommendation is greatly appreciated.Regarding your preference for a higher floor, please note that all room requests are subject to availability at the time of check-in. We encourage guests to indicate any specific preferences in advance, and we will always do our best to accommodate them where possible.Thank you once again for staying with us. We look forward to welcoming you back in the future.Kind Regards,GayanGuest Service Agent

酒店回复: Dear Valued Guest,Thank you for your wonderful feedback and perfect rating of 10. We are delighted to hear that you found the apartment clean, spacious, and comfortable, and that you enjoyed the superb view from the 57th floor and the excellent location.We appreciate your comment regarding the reception being located across the street and understand it may take a little searching upon arrival. Your feedback will help us improve the arrival experience for future guests.Please do not hesitate to reach out during your stay, as we would be happy to assist with anything you may need.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback and for rating your stay 7.7. We are pleased to hear that you enjoyed the convenient location and pleasant environment, and that your overall experience was enjoyable.We appreciate you bringing the issue with the bathroom exhaust fan to our attention. Please accept our apologies for the disturbance caused. Our maintenance team has been informed to investigate and address the noise concern to prevent similar issues in the future.Your comments are truly valuable to us as we continuously strive to enhance our guests’ comfort and experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Joyce,Thank you for your wonderful feedback and for rating your stay 9.5/10. I am delighted to hear that you enjoyed your stay and found the location so convenient, with easy access to nearby supermarkets, the exhibition center, the city, and local dining options.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to provide such detailed feedback on your recent stay. I am truly sorry to hear about the unpleasant experience you encountered, particularly with the cleanliness of the apartment, the condition of the blanket, and the unexpected discovery in the laundry facilities. Please accept my sincerest apologies, as this is far from the standard of comfort and quality we aim to deliver to our guests.We take your concerns very seriously, and your comments have been shared with our housekeeping and management teams for immediate review and corrective action. Cleanliness and guest comfort are of the utmost importance to us, and I regret that we did not meet expectations on this occasion.Should you ever experience any concerns during your stay, please do not hesitate to reach out to us directly so we can check your reservation details and address any issues promptly. Our team is committed to providing assistance and ensuring that you feel as comfortable as possible throughout your stay.Thank you for staying with us at CLLIX Australia 108 Apartments. While I deeply regret your disappointment, I truly appreciate your feedback as it helps us identify areas that require improvement. I do hope we may have the opportunity to restore your confidence in us on a future visit.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for your detailed feedback and for awarding us a perfect 10/10 rating. I am delighted to hear that you found your room clean, appreciated the security, and enjoyed the convenience of nearby supermarkets, restaurants, and shopping outlets. It is also great to know that you were able to make use of the kitchen facilities during your stay.I would like to clarify that late check-out is available subject to availability and an additional charge, which you correctly noted. We appreciate your understanding regarding this policy.Your comments are greatly valued, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Alastair VivianFront Office Manager

酒店回复: Dear Valued Guest,Thank you for your perfect rating of 10/10 and for your wonderful feedback. We are delighted to hear you enjoyed our excellent location, quiet and comfortable environment, and the convenience of being close to the Melbourne CBD and free tram services.It is wonderful to know you had a peaceful night’s sleep, enjoyed the view of hot air balloons in the morning, and found our front desk service, including luggage storage, to be efficient and helpful. We are pleased your overall experience was so positive and that you would choose to stay with us again.We look forward to welcoming you back in the future.Kind Regards,Alastair VivianFront Office Manager