酒店回复: Dear Dago,Thank you for sharing your feedback with us. We appreciate you taking the time to rate your experience. While we're glad you found some aspects of your stay satisfactory, we would have liked to exceed your expectations. Your input is important, and we will use it to help improve our service and facilities. Should you choose to stay with us again, we hope to provide a more enjoyable and memorable visit.
5.0分
其他
Great front desk customer service and always answers my question wifi was very fast and easy to connect
3.0分
情侣出游
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They charged me a 30 dollar deposit that still hasn’t been returned to me yet, also the front desk girl was smackin down on some food while she was talking to us. Other than that everything else was great. Good place to stay.
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酒店回复: Hi Dean,Thank you for your feedback. I’d like to clarify that our front desk staff are unable to step away from the desk during long shifts, which sometimes means we have to take a quick bite while continuing to assist guests. I understand how this may have come across, and I’ll be more mindful in the future.Regarding the $30 incidental hold: this is an authorization that’s automatically released at checkout. Your bank may take 3–10 business days to reflect the return, depending on their processing times. If you’d like, we can provide documentation of the release directly to your bank to help speed things up. However, the funds were released on Monday at check-out.We’re happy to hear the rest of your stay went well, and we’d love the chance to welcome you back for an even smoother experience next time.—KatFront Desk, Holiday Inn Express The Colony
2.0分
其他
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Stinky rooms, changed rooms three times and looked at 6 total, settled for the least stinky one. Would have got our money back and changed hotels if it wasn’t so late when we checked in
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酒店回复: Hi Will, thank you for taking the time to share your feedback. I’m very sorry to hear about the condition of the rooms you encountered during your stay and for the inconvenience of having to move multiple times. That’s not the level of comfort we want for our guests, and I apologize that your experience fell short.I’d also like to clarify regarding billing—your reservation was made through a third-party site, and you were not charged multiple times by the hotel. If you have any questions about the charges, the best point of contact would be the booking platform you used.We do appreciate your feedback and will be addressing the concerns you raised with our team so that future stays are more comfortable.
5.0分
家庭亲子
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The staff was so nice and very helpful. From the front desk to housekeeping everyone was friendly. The breakfast area was clean and supplied. The pool area was clean. We did have to ask for towels for the pool but that’s not that bad really.
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酒店回复: Hi Jasmin, thank you so much for your kind words and detailed feedback! We’re delighted to hear our staff made such a positive impression and that you enjoyed the breakfast and pool areas. We also appreciate your note about the pool towels — we’ll work on being more proactive there. We hope to welcome you back again soon for another great stay!
房型非常棒，House Keeping 每天都有。早餐丰富，种类多。怕吵的在选择房型时候注意不要选靠高速的。
设施：酒店很方便，去机场也很方便
卫生：很干净，
服务：服务人员非常热情有礼貌.
性价比超高、下次一定还会入住强烈推荐
我以前住过这里，但这次我的房间闻起来有汗味。我能听到外面发生的一切，隔壁房间的电视声音很大。墙壁一点也不隔音。空调噪音也很大。早餐很好，服务员也很棒！前台的人很好，特别是 Kat。我不知道我是否还会再住在这里。
酒店干净整洁，床铺舒适，内部空调系统也很棒。淋浴水压稍弱，但使用起来没有问题。早餐是简单的美式风格，但每天都会更换菜单，而且很卫生。
舒适方便，热情卫生
好的
Great front desk customer service and always answers my question wifi was very fast and easy to connect
They charged me a 30 dollar deposit that still hasn’t been returned to me yet, also the front desk girl was smackin down on some food while she was talking to us. Other than that everything else was great. Good place to stay.
Stinky rooms, changed rooms three times and looked at 6 total, settled for the least stinky one. Would have got our money back and changed hotels if it wasn’t so late when we checked in
The staff was so nice and very helpful. From the front desk to housekeeping everyone was friendly. The breakfast area was clean and supplied. The pool area was clean. We did have to ask for towels for the pool but that’s not that bad really.