This is a new and very family friendly place. Lots of activities for kids and complimentary amenities.
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酒店回复: Dear Mrs. Jensen, Thank you so much for your terrific review! From our friendly and dedicated team to our comfortable accommodations and fun amenities, we strive to exceed expectations with every visit. It's wonderful to know that you found our property to be so family friendly! I hope this means that your entire family had a blast. We can't wait to welcome you back to our property! Travel safe and have a great day.
1.0分
其他
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Absolutely ridiculous that 18+ can book and pay for the hotel but can’t check in considering there’s no notice on the website, app, or receipt. Not to mention getting a refund should not be this hard. Completely unnecessary and unprofessional.
5.0分
商务出差
great hotel. Clean, nice people at the front desk, offers coffee, tee, cookies, fruit for free. It is really a great hotel.
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酒店回复: Good afternoon, We are so happy to be your choice for hotel in Knoxville and appreciate your recommendation. We focus on the details here because we understand that it's the little things that matter most. We hope to see you again on your next trip through Knoxville!
5.0分
其他
Front desk staff was awesome - accomodated our early departure and they were helpful and friendly!
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酒店回复: Good afternoon, Thank you for taking the time to leave us your feedback! I am glad to know that you enjoyed your stay with us, and I am exceptionally glad that our staff was a major contributing factor to your positive experience! We hope to welcome you back soon. Travel safe and have a TRU-ly wonderful day!
5.0分
其他
Front desk was by herself and still managed to be very professional and friendly. I enjoyed the down home atmosphere.
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酒店回复: Good afternoon!It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, hospitable team, and high standards of cleanliness hit the mark for you.
3.0分
其他
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Clean room. The bed was hard to get in and out of. I'm 5'2" I had to get on the board base to get to the matress. Nice room for a business person desk and chair but no comfortable chair to watch tv. Loved that the bathroom had a nite lite. Also the no slip shower floor was very nice. For an older person it was hard to squeeze the product bottles but the soap and lotion wete very nice. The towels and wash cloth very plush. This is set up to be a very family friendly hotel. I wanted a quieter, weary traveler vib. Your staff were perfect. Oh and I don't know what the breakfast meat was but it wasn't meat.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you found the room clean, appreciated the night light and no-slip shower floor, and enjoyed the plush towels and quality bath products. It’s also wonderful to know our staff made a great impression during your stay. We do regret to hear that the bed height and seating arrangement were inconvenient for you, and we understand how important comfort is, especially for a weary traveler. Your comments about the breakfast and product packaging are very helpful and will be shared with our team as we continue to make improvements. We truly appreciate your perspective and hope to provide an even better experience on your next visit.
5.0分
其他
Better than holiday inn express. Book it now!!! Free coffee 24/7 , gym perfect, breakfast perfect. Perfect.
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酒店回复: Thank you, Mr. Marc! We are delighted to have impressed you so much during your stay. The team is thrilled to hear that you received prompt and pleasant service throughout your stay. The free coffee, 24 gym, and our breakfast seem to have enhanced your experience significantly. We're looking forward to welcoming you back soon!
3.0分
其他
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Moving to TN
Overall everything was fine. A little noisy especially near the elevator. If you want quiet ask for a room farther away from the elevator. The room was fine and the Hotel was fine.
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酒店回复: Good afternoon, Thank you for your recent stay at Tru by Hilton Knoxville North I 75. We are always looking for guest feedback such as this to improve future stays for all of our guests, and I appreciate you taking the time to share your thoughts. I hate to hear that noise outside of your room had such an impact on your stay. We do have posted quiet hours that we try to enforce so everyone gets plenty of rest. I hope that you were able to make contact with the Front Desk the night of your stay and have them assist you with the situation. I do apologize for the disturbances. We are always striving to make improvements to our property and to our policies, so we appreciate all the feedback we receive. I hope that the other aspects of your stay were good enough for you to consider giving us another chance if you are in the area again. We would love to show you how truly awesome we can be. Travel safe and have a wonderful day!
酒店设施较新，有自己的停车场，停车方便。周围餐馆很多，还有几家加油站。吃饭加油都方便。房间整洁干净。服务人员态度好，酒店提供免费瓶装水和小饼干零食。
房间非常干净，床铺也很舒服。
房间的装修风格简洁实用，非常适合差旅人士。
早餐很丰盛，服务人员也很勤快。
This is a new and very family friendly place. Lots of activities for kids and complimentary amenities.
Absolutely ridiculous that 18+ can book and pay for the hotel but can’t check in considering there’s no notice on the website, app, or receipt. Not to mention getting a refund should not be this hard. Completely unnecessary and unprofessional.
great hotel. Clean, nice people at the front desk, offers coffee, tee, cookies, fruit for free. It is really a great hotel.
Front desk staff was awesome - accomodated our early departure and they were helpful and friendly!
Front desk was by herself and still managed to be very professional and friendly. I enjoyed the down home atmosphere.
Clean room. The bed was hard to get in and out of. I'm 5'2" I had to get on the board base to get to the matress. Nice room for a business person desk and chair but no comfortable chair to watch tv. Loved that the bathroom had a nite lite. Also the no slip shower floor was very nice. For an older person it was hard to squeeze the product bottles but the soap and lotion wete very nice. The towels and wash cloth very plush. This is set up to be a very family friendly hotel. I wanted a quieter, weary traveler vib. Your staff were perfect. Oh and I don't know what the breakfast meat was but it wasn't meat.
Better than holiday inn express. Book it now!!! Free coffee 24/7 , gym perfect, breakfast perfect. Perfect.
Moving to TN
Overall everything was fine. A little noisy especially near the elevator. If you want quiet ask for a room farther away from the elevator. The room was fine and the Hotel was fine.