酒店回复: Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologize for the disturbances and inconveniences you and your family experienced.I'm very sorry to hear about the loud television noise from a neighboring room and the lack of resolution after you contacted our front desk. We understand how important a quiet and restful night is, especially when traveling with children, and we clearly fell short in responding effectively to your concern. Please know that your experience is not reflective of the standard we aim to provide.Additionally, I regret the issue you encountered with the sink and disposal. That’s certainly not something we want any of our guests to deal with, and I’ve shared your comments with our maintenance team to ensure this is addressed promptly.While I’m glad to hear that other aspects of your stay were average, I understand that the lack of sleep and room issue significantly impacted your visit. We appreciate your understanding that the behavior of other guests can be unpredictable, but it’s our responsibility to do what we can to help manage it—and in this case, we didn’t follow through.If your travels bring you back to the area, we’d welcome the opportunity to provide a much more comfortable and restful experience. Please feel free to contact me directly if there’s anything we can do to make that happen.

酒店回复: Thank you so much for your incredible 10/10 review! We’re thrilled to hear that everything about your stay exceeded expectations — from our phenomenal staff and spotless rooms to the early check-in, comfortable beds, and bathroom amenities. We’re especially glad the personalized welcome on the TV made your arrival extra special.Your kind words mean a lot to our entire team. We’re grateful you chose to stay with us and can’t wait to welcome you back for another outstanding visit!

酒店回复: Thank you so much for the kind words and the perfect score! We're thrilled to hear our location was convenient for your visit to UB and that you enjoyed the nearby shopping and dining options. We hope to welcome you back anytime you're visiting your son—safe travels until then!

酒店回复: Thank you for taking the time to leave us a 10/10 rating—we truly appreciate it!We’re glad you enjoyed your stay overall, and we also want to thank you for your honest feedback regarding our front desk team. Guest interaction is something we take seriously, and your comments serve as a helpful reminder of how small gestures, like a simple greeting, can make a big impact. We'll be sure to share this with our team as we work to improve and ensure a more welcoming atmosphere.We hope to have the opportunity to welcome you back again soon!

酒店回复: Thank you so much for your wonderful review and perfect 10/10 rating! We're thrilled to hear you enjoyed your stay and that everything from the cleanliness and fresh scent to our indoor and outdoor amenities met your expectations. It's great to know you had a chance to relax by the fire table, swim in the indoor pool, and start your mornings with our complimentary breakfast. We truly appreciate your kind words and hope to welcome you back again soon!

酒店回复: Thank you so much for your wonderful feedback and perfect 10/10 rating!We're thrilled to hear you enjoyed your stay with us—from the clean rooms and friendly staff to the lobby coffee and relaxing time at the pool. It's always our goal to create a welcoming and comfortable experience, and we're glad we hit the mark for you.We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon!