酒店回复: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
酒店回复: Xin chào!Dear Our Valued Guest,Thank you very much for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience you encountered, particularly regarding the late-night arrival, service attitude, and the cleanliness issues in your room. Please be assured that this does not reflect the standards of service and hospitality we strive to deliver.We truly regret any inconvenience or discomfort caused and have shared your comments with our management and relevant teams for immediate review and improvement. Every guest is equally important to us, and we are very sorry that your experience did not meet expectations.Thank you again for bringing these matters to our attention. We genuinely hope to have another opportunity to welcome you back and provide you with a much better and more enjoyable stay.Warm Regards,Nguyen Thi Hai YenFront Office Manager
1人觉得有用
2.5分
豪华特大床房
情侣出游
位置：岛上，除了麻烦没任何意义
服务：差。1.房间打不开。2.服务员来了，一句话不说。3.第二天早上，有人刷卡进房间。
补了一个酒，延长半小时退房，毫无诚意
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酒店回复: Xin chào!Dear Our Valued Guest,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand your concerns regarding the location and are truly sorry that our service fell short of expectations, particularly the issues with room access, staff communication, and privacy. Please know that your feedback has been taken seriously and shared with our management team to ensure improvements are made. Thank you for bringing this to our attention.Warm regards,Nguyen Thi Hai YenFront Office Manager
酒店回复: Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journeyKind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
酒店回复: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
5.0分
海景豪华特大床房
情侣出游
小岛酒店很有特色！有私享沙滩！室内外泳池。
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酒店回复: Xin chào!Dear Our Valued Guest,Thank you very much for choosing Vinpearl Resort & Spa Ha Long and for awarding us a 5-star review for your stay. We are delighted to know that you had a wonderful experience and were satisfied with the quality of our services. Your kind feedback is truly appreciated and serves as great encouragement for our team. We hope to have the pleasure of welcoming you back again in the near future for another memorable stay.Best regards,Nguyen Thi Hai YenFront Office Manager
酒店回复: Xin chàoDear Our Valued Guest Thank you for your valuable suggestion.We understand your feedback regarding the frequency of boat services to and from the island, and we fully agree that convenient transportation is an important part of the overall resort experience. Your comment has been shared with the relevant team, and we will continue to review and optimize the boat schedule where possible to improve flexibility and convenience for our guests.Thank you again for taking the time to share your thoughts. We hope to welcome you back for an even smoother and more enjoyable stay in the future.Best RegardsDung Dinh VietFront Office Manager
第一次入住体验超预期 酒店在一个小岛上 有接待厅接待快艇10分钟一班 环境非常好服务非常周到 两个餐厅都很不错。尤其推荐意大利餐厅。 Pavillion 海鲜餐厅环境美 可看海
体验感非常差。具体几点：
1、我们到岛上的时间是晚上十一点左右，一行10人；到了大堂，只有一个人在办理入住，其他员工都已下班，基本无接待；电梯找不到，找了两圈只能又回来问前台，大唐灯光昏暗，作为五星度假村，连杯欢迎饮料都没有，实在是寒碜。作为下龙湾星级最高的五星酒店，作为winpeal集团的酒店，晚上就一个前台在值班，实在是说不过去；
2、将近两千一晚上的房间，客房服务真的是太差了，客房卫生打扫草草了事不说，让送瓶水，服务员爱理不理的非常不耐烦，感觉就是你给他添加了麻烦；
3、还是要说客房服务，枕头上有长头发（见照片）；床靠上的凹陷处全是灰尘（见照片）；
4、大唐、客房包括餐厅服务员，见面都没有打招呼，板着个脸，感觉是你欠钱不还似的；我不知道对待其他国家客人也是不是这样。
位置：岛上，除了麻烦没任何意义
服务：差。1.房间打不开。2.服务员来了，一句话不说。3.第二天早上，有人刷卡进房间。
补了一个酒，延长半小时退房，毫无诚意
周边环境很好，可以游泳，还可以晒太阳，吹海风，听海浪声音，值得再次入住。周边环境很好，可以游泳，还可以晒太阳，吹海风，听海浪声音，值得再次入住。
这个旅馆位于一个小岛上，出入都要刷脸，很安全。小岛周围有沙滩，可以游泳。总体环境不错。早餐很好，种类齐全，味道可口。房间面积比较大，在房间里可以看见海面作业的渔船。
小岛酒店很有特色！有私享沙滩！室内外泳池。
景色很美，员工很热情，Pavilion餐厅的食物很好吃。唯一的缺点是，我们八个多月的孩子住在靠近榕树的房间，晚上睡觉时突然大哭，怎么也哄不好。
在岛上，出入船班次最好增多一些。
很棒的酒店，员工也很出色。但请注意，这是一个适合亲子入住的度假村。我住的是海景房，泳池就在正前方，所以早上8点泳池的喧闹声就开始了。如果你想找一个能让你从繁忙工作中解脱出来、享受宁静的地方，这里可能不太合适。
跟国内其他酒店比，这家真的不能相提并论！优点是海滩很干净，海水比陆地附近清澈。员工谈不上热情专业，开快艇的大叔们更是对客人爱搭不理😂 酒店员工也有些笨手笨脚的😛 但作为一次体验来说，也还算过得去吧！