酒店回复: Thank you for taking the time to share such a detailed review of your stay. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to encounter challenges with the building facilities, room amenities, and service.Our property is located in one of Hong Kong’s older neighborhoods, and while this gives it a nostalgic local character, we recognize that it also presents limitations such as compact room sizes and building design. We regret that this caused you inconvenience, especially with luggage access and elevator use.Regarding amenities such as slippers, toiletries, and drinking water, we follow local strict guidelines. We will review how this information is communicated so that guests are better informed before and during their stay. We also take your comments about cleanliness, soundproofing, and equipment maintenance very seriously, and we have shared them with our housekeeping and engineering teams for immediate follow-up.We are equally concerned about your feedback on staff professionalism and communication. Training is ongoing, and we will reinforce the importance of clear, supportive service to ensure all guests feel well cared for.We sincerely regret that your stay was not comfortable and that we did not meet your expectations. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity in the future to provide you with a better experience.
酒店环境很不错,酒店提供的洗发水很好用,窗帘遮光效果好,房间安静,很适合白天游玩后晚上需要安静休息的旅客,我推荐
房间很小。卫生很差。马桶圈上有污渍。床单都起毛球了会扎。床上有小虫子会痒痒。房间通风不好。不开厕所风机就会有股臭味。开了又很吵。
禁烟房有烟头,有窗房无窗,trip客服联系不上酒店前台,不给换房间,晚上十一点直接退房走了
我们从广州出发,途经香港、澳门,最后回到广州,中途在这里住了一晚。选择这家酒店主要是因为它地理位置好,离去澳门的渡轮码头和水上巴士站都只有大约10分钟的步行路程。我们住的房间在25楼,布草很干净,房间维护得也很好,工作人员热情周到。推荐!
这就是300元的旅馆!青年旅馆!披着酒店名字外皮的旅馆!!
地理位置:位于上环和西盘营交接地方,老城区,两个地铁站都要走20分钟以上。虽然靠近荷里活道,但是也没什么吃的,因为荷里活道已经没落了。附近的茶餐厅零散几家,咖啡店和简餐店比较多。附近是海味批发市场还有养老院(某类型店还是有,懂的都懂)
设施:本身就是一栋老建筑,从外表就可以看出,它本身不是按照酒店形式设计,应该是改建过来的!大堂很小,大堂到电梯口还有楼梯!!!!拖着行李走了上坡路来到大堂,再拖行李爬楼梯!!!!
(1) 电梯:两部电梯,慢!空间小!闷热!有味道!!!
(2) 房间设施:隔音非常差!你可以听到从走廊经过的人说话声音和隔壁房的洗澡说话声音!!!一部小小的电视机!!!一部分体式的空调!!!!(分体式哦,酒店用分体式!!!!空调的声音从开启那刻就没停过!!!(你可想象进到房间,你处于一个什么空间:隔壁的声音、空调的声音、电视的声音)灯光昏暗!!!
电水壶脏;配的两个杯子(就是没盖子的白陶瓷杯,开会用的那种);没有配一次性拖鞋!!没有配牙刷等用品(其他真正的酒店一千多元都配置,不要说政府规定,为何其他真正酒店有,你一个旅馆没有)没配饮用水(也是香港政府要求的,人家真正的酒店在房间是配置净水器)
(3) 洗手间更是奇葩!小到你再胖一点都进不去;马桶坐下就到门口!!毛巾掉毛!!洗手液 竟然是用水参合的(就是用了还剩一点加点水用);配的漱口杯竟然是塑料的塑料的!!!(那种菜市场买的1元的塑料杯子!!)放漱口杯的架子还看到生锈的痕迹。。。。床上用品是否干净不知道,只知道自己躺了身体感觉有东西咬,一晚没睡
(4) 房间说是升级了豪华大床,怀疑就是高级大床(和网上图片不符)
(5) 当时看网上说有洗衣房,这个就更奇葩!竟然是要先买一个通行证进入(意思是无论你洗衣服与否,都要先给70元/天);到了那个所谓俱乐部看到
洗衣房是要付费的,洗衣服付费烘干付费,且只能用八达通。洗衣服要付费可以接受,也没在页面写明(前台还说有写明)。且洗衣房是在M层,不是每部电梯都到哦,那天坐的电梯不到,还要走楼梯!!!!!楼梯的恐怖可想而知!!!那个所谓俱乐部还没空调!用风扇吹这,楼层低,潮湿的空间!!!!
(6) 香港额外收取的税费,只能现金!!!!!!!!!!
(7)清洁阿姨是说英文的,隔着门说了一串英文;前台的服务就soso,不专业,只懂推卸责任!
很舒服的住宿~
住宿环境太差了,特别是隔音差的离谱,早晚都能听到巨大声的隔壁用水龙头的声音,根本睡不好。房间的味道也很难闻,一股发霉的味道。而且什么日用品都没有配备,要不是跨年假日懒得折腾换酒店,真的不会入住……
我们房间的视野非常好,能看到旁边的公园。酒店相对来说很安静也很舒适!
位置完美,周围便利店很多。房间很干净,但我深夜办理入住时,前台没人,所以不得不花更多时间通过电话沟通。
地理位置绝佳,就在渡轮码头附近,周围有很多不错的餐厅和酒吧。酒店内部温馨舒适,干净整洁,服务也很好。绝对会再来!强烈推荐附近的餐厅。