酒店回复: Dear Guest, Many thanks for your five-star review following your recent stay. I’m delighted you had a wonderful experience over ‘Falmouth Week’ and enjoyed the local soul band we had playing in our marquee on the quay!Thanks for the recommendation and I hope we’ll have the pleasure of welcoming you back in the future. Kind regards, Fi, Guest Relations Manager
4.0分
家庭亲子
原文
翻译提供方：Google
地理位置优越，坐拥迷人的海湾和海港景色。服务一流，早餐美味丰盛。距离镇中心仅几分钟路程。
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酒店回复: Dear Riccardo,I really appreciate you taking the time to provide feedback following your recent visit. I’m delighted that all aspects of your stay including, the excellent service provided by our team, our convenient location close to the town centre, your generous breakfast and our breath-taking harbour views were all positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us.Kind regards, Fi, Guest Relations Manager
5.0分
情侣出游
原文
翻译提供方：Google
氛围、景观
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酒店回复: Dear Guest, I really appreciate you taking the time to provide a 5-star score and share your super image following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
5.0分
其他
Lovely historic hotel, excellent location, and beautiful breakfast experience! Would definitely stay again.
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酒店回复: Dear Guest, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted that you appreciated our excellent location and enjoyed a beautiful breakfast. I'm so pleased that you'll happily return and I hope you will, it would be our pleasure to welcome you back. Kind regards,Fi, Guest Relations Manager
5.0分
其他
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My stay was fantastic. I had a very warm welcome at reception with excellent helpful staff.
My room, an upgraded room with a balcony, was very comfortable and clean.
There was an excellent supply of tea, coffee and hot chocolate too.
Breakfast was also very good.
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酒店回复: Dear Guest, Thank you for your lovely review and amazing image of the sunrise over the harbour. I’m thrilled to hear that you enjoyed a warm welcome from our team and found your upgraded room comfortable and well-equipped. It’s wonderful to know that the in-room provisions and breakfast added to your experience.I really appreciate your feedback and hope you’ll consider a return visit. Kind regards, Fi, Guest Relations Manager
4.0分
情侣出游
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Unfortunately I think we got one of the worst rooms in the hotel, a classic double in room 102. It was right at the top of the stairs, and being an older building it meant we could hear every single noise in the corridor and stairway outside. The room itself was quite dated also and was not reflective of the hotel listing. Breakfast was included which is nice, and they did have vegetarian and vegan options, however the vegan breakfast was quite underwhelming and small.
Despite the above the staff were very friendly and helpful, it's just a shame that the fairly high cost per night didn't reflect the facilities offered.
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酒店回复: Dear Guest, Many thanks for taking the time to share feedback following your recent stay. I’m so pleased to hear that you found our team friendly and helpful.However, I’m sorry to learn that your room and breakfast didn’t live up to expectations. I’m sorry that you found the location of your classic inland room disappointing, and the décor dated. I’ll review this room and see where improvements can be made to enhance this. I’ll also take a closer look at our vegan options with our Head Chef to see how we can make them more satisfying. Your comments are really valuable, and we hope you might consider giving us another try in the future.Kind regards, Fi, Guest Relations Manager
5.0分
商务出差
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Always superb
The hotel is beautiful and the staff a really attentive. Check-in was quick and easy and the room very comfortable. This isn’t the first time I’ve stayed here and the service is always really good. Look forward to staying again.
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酒店回复: Dear Guest, I really appreciate you taking the time to provide a 5-star score following your return stay, it was our pleasure to welcome you back. I'm delighted that you enjoyed another superb experience with us and appreciated the high standard of service provided by our team. I really hope we will be able to welcome you back again in the future and that you'll enjoy the hotel for many years to come.Kind regards,Fi, Guest Relations Manager
5.0分
其他
We love this hotel. The staff is very hospitable, they even helped my son by answering all questions pertinent, being a new college student in town.
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酒店回复: Dear Guest, Thank you so much for your kind words and for sharing your experience with us. I’m delighted to hear that you love the hotel and that our team made you, and your son feel so welcome. I’m so pleased that our team could be of help in answering his questions and making the transition a little easier.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Kind regards, Fi, Guest Relations Manager
我强烈推荐这家酒店，它拥有绝佳的景色，地理位置也非常好。我们这次来法尔茅斯出差，酒店干净整洁，我们的双床房宽敞舒适，工作人员热情周到，总而言之，我们住得很愉快。我们还会再来的！
一家不错的酒店，早餐、景观和服务都很好。房间干净整洁。
节日般的住宿
我们在格林班克酒店度过了美好的时光！一天晚上，酒吧码头上的灵魂乐队演奏得格外热闹，更增添了节日的气氛。强烈推荐这家酒店！
地理位置优越，坐拥迷人的海湾和海港景色。服务一流，早餐美味丰盛。距离镇中心仅几分钟路程。
氛围、景观
Lovely historic hotel, excellent location, and beautiful breakfast experience! Would definitely stay again.
My stay was fantastic. I had a very warm welcome at reception with excellent helpful staff.
My room, an upgraded room with a balcony, was very comfortable and clean.
There was an excellent supply of tea, coffee and hot chocolate too.
Breakfast was also very good.
Unfortunately I think we got one of the worst rooms in the hotel, a classic double in room 102. It was right at the top of the stairs, and being an older building it meant we could hear every single noise in the corridor and stairway outside. The room itself was quite dated also and was not reflective of the hotel listing. Breakfast was included which is nice, and they did have vegetarian and vegan options, however the vegan breakfast was quite underwhelming and small.
Despite the above the staff were very friendly and helpful, it's just a shame that the fairly high cost per night didn't reflect the facilities offered.
Always superb
The hotel is beautiful and the staff a really attentive. Check-in was quick and easy and the room very comfortable. This isn’t the first time I’ve stayed here and the service is always really good. Look forward to staying again.
We love this hotel. The staff is very hospitable, they even helped my son by answering all questions pertinent, being a new college student in town.