I was asked to swipe my credit card twice and believe it was charged twice. I’m hoping they are able to resolve it and I’m not double charged for my one nights stay.
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酒店回复: Dear Emily,Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during check-in regarding your credit card.Please rest assured that it is never our intention to overcharge our guests. While it is standard practice for some systems to authorize a card more than once for verification purposes, only one final charge should be processed upon check-out. However, we understand how concerning this can be and would be happy to look into your billing further to ensure everything was processed correctly.At your earliest convenience, please contact our front desk or accounting team directly so we can promptly review your transaction and resolve any discrepancies.We truly appreciate your stay with us and hope to have the opportunity to welcome you back for a more seamless experience in the future.Warmest Regards,Noman KhanHotel ManagerDays Inn by Wyndham Terrace
2.0分
情侣出游
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The parking is awful at this hotel. The room had an odd odour, and had a hard time finding a wall plug that worked for charging my phone. There was also no one at the front desk in the morning for checking out.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are sorry to hear that aspects of your stay did not meet expectations, particularly regarding parking, room condition, and the checkout experience.Your feedback has been shared with our team, and we are actively working to address these concerns to improve future guest experiences.We appreciate your comments and hope to have the opportunity to welcome you back for a more seamless stay.Warmest Regards, Noman Khan Hotel Manager Days Inn by Wyndham Terrace
4.0分
其他
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I slept well and the staff were friendly. I wish I had gone elsewhere for breakfast. When I used the voucher at White Spot they were understaffed, the one waitress confused my order, the selection was very limited and it took an hour to get scrambled eggs that were not hot when they got to me.
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酒店回复: Dear Guest,Thank you for your review. We are pleased to hear that you had a restful sleep and found our staff to be friendly during your stay.We regret to learn that your breakfast experience did not meet expectations. Your feedback is appreciated and will be shared with the appropriate team to help us improve the overall guest experience.We hope to welcome you back again in the future.Warmest Regards, Noman K Hotel Manager Days Inn by Wyndham Terrace
4.0分
情侣出游
Service was excellent, complementary breakfast was great room was good but a bit too warm the first night even with the air conditioner on full.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the excellent service and complimentary breakfast during your stay.We appreciate you letting us know about the room temperature issue on your first night. We’re sorry for any discomfort this may have caused and have shared your comments with our maintenance team to ensure a more comfortable experience for future guests.We hope to welcome you back again soon.Warmest Regards, Noman K Hotel Manager Days Inn by Wyndham Terrace
3.0分
情侣出游
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It’s a decent hotel. It was clean enough, I didn’t notice anything particularly dirty. Very tricky for parking as the stalls are very skinny. The hot water stopped working during our stay which was less than favorable as we had to get ready for a wedding.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear you found the room to be clean during your stay.We are very sorry to learn about the challenges you experienced with parking and especially the hot water issue. We understand how frustrating that must have been, particularly while preparing for an important event. Your comments have been shared with our team to help us improve for future guests.We appreciate your review and hope to have the opportunity to provide a better experience on a future visit.Warmest Regards,Noman KHotel ManagerDays Inn by Wyndham Terrace
3.0分
其他
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Was able to use the trolly in the elevator but when I came out of the elevator tor there were stairs down to my floor. I had to unload the trolley and carry my suitcases to my room at the end of the hallway. I'm a senior .This was inconvenient.
No hand rail at front door . High step.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with accessibility during your stay, particularly regarding the stairs, trolley, and lack of handrails.We understand how important ease of access is and have shared your comments with our team to explore possible improvements.We appreciate your review and hope to have the opportunity to provide a better experience in the future.Best Regards,Hotel Management
4.0分
其他
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Clean and friendly front staff. Great complimentary breakfast in the whitespot downstairs. Furniture and decorations are a little dated but very clean and well maintained. Great for the price, would definitely choose to come again!
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酒店回复: Dear Mariko,Thank you for taking the time to share your experience with us. We are delighted to hear you found our property clean, our front desk team welcoming, and that you enjoyed the complimentary breakfast at White Spot. We appreciate your kind words and are glad to know our service and value met your expectations.Your note about the furnishings is well taken, while our style may be more traditional, we remain committed to maintaining a high standard of cleanliness and comfort throughout the hotel.We truly value your feedback and look forward to welcoming you back on your next visit.Warm regards,Noman KhanHotel ManagerDays Inn by Wyndham Terrace
4.0分
其他
The free breakfast choice was limited.
I would have preferred the restaurant to open a bit sooner.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments regarding the breakfast options and restaurant hours.Your feedback is valuable and has been shared with our team as we continually work to improve our guest experience.We hope to welcome you back again in the future.Best regards,Hotel Management
4.0分
其他
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It was nice having a restaurant in the same building and the free hot breakfast was great.
The downside is lots of homeless people hanging out close by and a liquor store attached to the building as well.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed the convenience of having a restaurant on-site and the complimentary breakfast.We appreciate your comments and have shared them with our team as we continually strive to enhance our guests’ experience.We hope to welcome you back in the future.Best regards,Hotel Management
3.0分
商务出差
Comfortable room, quiet and clean. Convenient location. Did not have above lukewarm water in the shower the second night of my stay.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to hear you found your room comfortable, quiet, and clean, and that our location was convenient.We apologize for the issue you experienced with the water temperature during your stay. Your comments have been shared with our team to help improve future guest experiences.We appreciate your review and hope to welcome you back.Best regards,Hotel Management
I was asked to swipe my credit card twice and believe it was charged twice. I’m hoping they are able to resolve it and I’m not double charged for my one nights stay.
The parking is awful at this hotel. The room had an odd odour, and had a hard time finding a wall plug that worked for charging my phone. There was also no one at the front desk in the morning for checking out.
I slept well and the staff were friendly. I wish I had gone elsewhere for breakfast. When I used the voucher at White Spot they were understaffed, the one waitress confused my order, the selection was very limited and it took an hour to get scrambled eggs that were not hot when they got to me.
Service was excellent, complementary breakfast was great room was good but a bit too warm the first night even with the air conditioner on full.
It’s a decent hotel. It was clean enough, I didn’t notice anything particularly dirty. Very tricky for parking as the stalls are very skinny. The hot water stopped working during our stay which was less than favorable as we had to get ready for a wedding.
Was able to use the trolly in the elevator but when I came out of the elevator tor there were stairs down to my floor. I had to unload the trolley and carry my suitcases to my room at the end of the hallway. I'm a senior .This was inconvenient.
No hand rail at front door . High step.
Clean and friendly front staff. Great complimentary breakfast in the whitespot downstairs. Furniture and decorations are a little dated but very clean and well maintained. Great for the price, would definitely choose to come again!
The free breakfast choice was limited.
I would have preferred the restaurant to open a bit sooner.
It was nice having a restaurant in the same building and the free hot breakfast was great.
The downside is lots of homeless people hanging out close by and a liquor store attached to the building as well.
Comfortable room, quiet and clean. Convenient location. Did not have above lukewarm water in the shower the second night of my stay.