I’ve stayed here multiple times. Never had an issue till this stay. Mentioned my displeasure at check out, asking for a call from management. I did not receive one, so here goes a bad review! The stench when we opened the door, hit us hard! We checked in late and had to leave in a few hours, so felt with it. They must have been aware of the issue, as the window was wide open. A massive amount of hair was behind the bathroom door, I got to enjoy a bath while showering. That room should never be given to a guest.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry for the odor and cleanliness issues you experienced during your stay. This is not the standard we strive to maintain, and we sincerely apologize for the discomfort it caused.We also regret that your concerns at checkout were not addressed as they should have been. Please know that your comments have been shared with our team so we can make the necessary improvements and ensure this does not happen again.We appreciate your past stays with us and are sorry that this visit fell short of expectations. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
4.0分
其他
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Property and room were very clean. The staff were excellent. The complementary breakfast at Whitespot was great. Would definatly stay here agan.
The only thing I didnt like was the area was a bit noisy but that is not the hotels fault.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed your clean room, excellent service from our team, and the complimentary breakfast at White Spot. Your comments are truly appreciated.We also thank you for your understanding regarding the noise in the surrounding area. We are glad this did not take away from an overall positive stay.We look forward to welcoming you back on your next visit.Warmest Regards,Hotel Management Days Inn by Wyndham Terrace
4.0分
其他
The stay was good and a lot better than the Best Western in Terrace that we stayed at the night before.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that it exceeded your expectations compared to your previous night in Terrace.We truly appreciate your kind words and hope to welcome you back soon for another comfortable stay.Kind regards,Hotel Management
5.0分
其他
The front desk manager Steve was amazing. He was so kind and helpful.
He went above and beyond to provide me with recommendations and advice.
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酒店回复: Dear Guest, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Terrace. It is always a pleasure to receive positive feedback. I will share your comments with our Front Desk Manager, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Noman Khan Hotel Manager Days Inn by Wyndham Terrace
2.0分
其他
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I was asked to swipe my credit card twice and believe it was charged twice. I’m hoping they are able to resolve it and I’m not double charged for my one nights stay.
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酒店回复: Dear Emily,Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during check-in regarding your credit card.Please rest assured that it is never our intention to overcharge our guests. While it is standard practice for some systems to authorize a card more than once for verification purposes, only one final charge should be processed upon check-out. However, we understand how concerning this can be and would be happy to look into your billing further to ensure everything was processed correctly.At your earliest convenience, please contact our front desk or accounting team directly so we can promptly review your transaction and resolve any discrepancies.We truly appreciate your stay with us and hope to have the opportunity to welcome you back for a more seamless experience in the future.Warmest Regards,Noman KhanHotel ManagerDays Inn by Wyndham Terrace
2.0分
情侣出游
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The parking is awful at this hotel. The room had an odd odour, and had a hard time finding a wall plug that worked for charging my phone. There was also no one at the front desk in the morning for checking out.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are sorry to hear that aspects of your stay did not meet expectations, particularly regarding parking, room condition, and the checkout experience.Your feedback has been shared with our team, and we are actively working to address these concerns to improve future guest experiences.We appreciate your comments and hope to have the opportunity to welcome you back for a more seamless stay.Warmest Regards, Noman Khan Hotel Manager Days Inn by Wyndham Terrace
4.0分
其他
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I slept well and the staff were friendly. I wish I had gone elsewhere for breakfast. When I used the voucher at White Spot they were understaffed, the one waitress confused my order, the selection was very limited and it took an hour to get scrambled eggs that were not hot when they got to me.
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酒店回复: Dear Guest,Thank you for your review. We are pleased to hear that you had a restful sleep and found our staff to be friendly during your stay.We regret to learn that your breakfast experience did not meet expectations. Your feedback is appreciated and will be shared with the appropriate team to help us improve the overall guest experience.We hope to welcome you back again in the future.Warmest Regards, Noman K Hotel Manager Days Inn by Wyndham Terrace
4.0分
情侣出游
Service was excellent, complementary breakfast was great room was good but a bit too warm the first night even with the air conditioner on full.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the excellent service and complimentary breakfast during your stay.We appreciate you letting us know about the room temperature issue on your first night. We’re sorry for any discomfort this may have caused and have shared your comments with our maintenance team to ensure a more comfortable experience for future guests.We hope to welcome you back again soon.Warmest Regards, Noman K Hotel Manager Days Inn by Wyndham Terrace
3.0分
情侣出游
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It’s a decent hotel. It was clean enough, I didn’t notice anything particularly dirty. Very tricky for parking as the stalls are very skinny. The hot water stopped working during our stay which was less than favorable as we had to get ready for a wedding.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear you found the room to be clean during your stay.We are very sorry to learn about the challenges you experienced with parking and especially the hot water issue. We understand how frustrating that must have been, particularly while preparing for an important event. Your comments have been shared with our team to help us improve for future guests.We appreciate your review and hope to have the opportunity to provide a better experience on a future visit.Warmest Regards,Noman KHotel ManagerDays Inn by Wyndham Terrace
3.0分
其他
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Was able to use the trolly in the elevator but when I came out of the elevator tor there were stairs down to my floor. I had to unload the trolley and carry my suitcases to my room at the end of the hallway. I'm a senior .This was inconvenient.
No hand rail at front door . High step.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with accessibility during your stay, particularly regarding the stairs, trolley, and lack of handrails.We understand how important ease of access is and have shared your comments with our team to explore possible improvements.We appreciate your review and hope to have the opportunity to provide a better experience in the future.Best Regards,Hotel Management
I’ve stayed here multiple times. Never had an issue till this stay. Mentioned my displeasure at check out, asking for a call from management. I did not receive one, so here goes a bad review! The stench when we opened the door, hit us hard! We checked in late and had to leave in a few hours, so felt with it. They must have been aware of the issue, as the window was wide open. A massive amount of hair was behind the bathroom door, I got to enjoy a bath while showering. That room should never be given to a guest.
Property and room were very clean. The staff were excellent. The complementary breakfast at Whitespot was great. Would definatly stay here agan.
The only thing I didnt like was the area was a bit noisy but that is not the hotels fault.
The stay was good and a lot better than the Best Western in Terrace that we stayed at the night before.
The front desk manager Steve was amazing. He was so kind and helpful.
He went above and beyond to provide me with recommendations and advice.
I was asked to swipe my credit card twice and believe it was charged twice. I’m hoping they are able to resolve it and I’m not double charged for my one nights stay.
The parking is awful at this hotel. The room had an odd odour, and had a hard time finding a wall plug that worked for charging my phone. There was also no one at the front desk in the morning for checking out.
I slept well and the staff were friendly. I wish I had gone elsewhere for breakfast. When I used the voucher at White Spot they were understaffed, the one waitress confused my order, the selection was very limited and it took an hour to get scrambled eggs that were not hot when they got to me.
Service was excellent, complementary breakfast was great room was good but a bit too warm the first night even with the air conditioner on full.
It’s a decent hotel. It was clean enough, I didn’t notice anything particularly dirty. Very tricky for parking as the stalls are very skinny. The hot water stopped working during our stay which was less than favorable as we had to get ready for a wedding.
Was able to use the trolly in the elevator but when I came out of the elevator tor there were stairs down to my floor. I had to unload the trolley and carry my suitcases to my room at the end of the hallway. I'm a senior .This was inconvenient.
No hand rail at front door . High step.