酒店回复: We sincerely apologize that your recent stay did not meet your expectations. Providing an excellent experience for our guests is our top priority. Should you choose to stay with us again in the future, we are committed to ensuring your visit is more enjoyable and reflective of the high standards associated with Hilton.
Room was very dated. Paid for Queen 2rm suite. Room had odor. Staff in turn gave us a can of Lysol and a fresh scent machine saying that they were booked and couldn’t change our room until next day. Shades were broken and ripped. No shower gel in the bathroom dispenser. Bathroom door terrible. Bed very uncomfortable. Was supposed to stay for 3 nights, though we checked out the next day. Manager was really nice. Offered to change our room after others checked out and another room became available. Did give us a partial refund and apologize for the inconvenience and our bad experience. Would not stay here again
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酒店回复: Thank you for taking the time to let us know about your experience. We are currently going through renovation, which includes replacing all of the window shades and blackouts, and new mattresses, among other things. We hope that you will give us another try in January.
3.0分
家庭亲子
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Clean large rooms, great for pets
Parking lot was very dark and the spaces were super narrow. A number of people sitting in their cars at midnight with lights on in lot..kind of weird. Online Hilton App not helpful for "keyless check-in" . Had to go in and request keys. App is just not user friendly in general!
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酒店回复: Thank you for staying with us and for taking the time to let us know about your stay. We have just had our key system updated and digital keys are working much better.
3.0分
商务出差
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Staff were friendly and professional. Room was clean and I slept well. Problems: tv wouldn’t work, no hair dryer, no bottled water at check in, no Kleenex, sink backed up.
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酒店回复: Thank you for staying with us. I hope you let someone know about the issues you mentioned because it seems like we should have been able to correct them all while you were here.
1.0分
商务出差
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I stay at Home2 hotels on a monthly basis for work. (2-3 times a month) The name Home2 and the quality makes it my go to hotel. This is a literal pig with lipstick. An older hotel that is being renovated into a Home2. They claim to be going under more renovations. But our bathroom door didn't even close. We had to poop with the door open.
The people here are nice and we were only there to sleep so we didn't make it a big deal initially, but there were a number of issues that should not happen at any hotel. We had 2 rooms for the entire weekend. Stay away from room 421. (edited)
[3:41 PM]
No soap, shampoo, conditioner. in the shower... Dirty old cutlery in the dishwasher from the last guest. 1 towel....no bed fittings for the pullout couch. Again we got everything at the front desk but those are things that should be stocked and cleaned at all times.
Breakfast was a joke. One simple buffet line of over greased and cold items. There was no milk for the cereal either....No waffles?!?! My staff was not happy at all. That was our only meal until late afternoon. No milk...really?
All in all it wasn't the worst stay, but for the price you pay a HOME2 this was a Home-2. Will not be staying here ever again. The La Quinta next door looks brand new!
2.0分
其他
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Hot room, cool clerk.
The AC unit was broken in 2 different rooms o was given. I paid for a king size bedroom but i had to settle for a queen size because that is all they had left. The front clerk was absolutely awesome, she tried her best to make things right however its not her fault the rooms were hot. I am sure i will not get a refund but at least someone will know from this review.
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酒店回复: We sincerely apologize that your recent stay did not meet your expectations. Providing an excellent experience for our guests is our top priority. Should you choose to stay with us again in the future, we are committed to ensuring your visit is more enjoyable and reflective of the high standards associated with Hilton.
3.0分
其他
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Hotel was clean and new, but quality control is poor for housekeeping. Room sleep 4 and we only had two sets of towels. When I looked for the blanket for the sofa sleeper. I found dirty sheets and no blanket. Teach can liners were draped on side of trashcans. Ceiling above shower cracked and flaking
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酒店回复: We sincerely apologize that your recent stay did not meet your expectations. Providing an excellent experience for our guests is our top priority. Should you choose to stay with us again in the future, we are committed to ensuring your visit is more enjoyable and reflective of the high standards associated with Hilton.
空间大，干净整洁
不推荐！
房间的浴室和沙发床都很脏，烟味很重，而他们却声称自己是100%无烟的。在应用程序上，他们宣传的宠物费是50美元，结果却收了我75美元。他们提供的毛巾不够客人使用，沙发床的床单也没有，床垫状况很糟糕，而且很脏。体验很差。我不会再住这里了。这家酒店非常破旧。
足球锦标赛之夜
我们为了观看足球锦标赛在这里住了一晚。酒店位于一个非常安全的区域，其他酒店都相邻。距离许多餐厅和商店都很近。房间非常干净舒适，配有大冰箱。早餐很美味，我很喜欢。推荐给所有家庭。
等全额退款，去别家吧！太糟糕了！我应该注意之前的所有评论！！！问题太多了，说不完！即使我提前打电话给前台的蒂芙尼表达了我的担忧，结果还是如此。
Room was very dated. Paid for Queen 2rm suite. Room had odor. Staff in turn gave us a can of Lysol and a fresh scent machine saying that they were booked and couldn’t change our room until next day. Shades were broken and ripped. No shower gel in the bathroom dispenser. Bathroom door terrible. Bed very uncomfortable. Was supposed to stay for 3 nights, though we checked out the next day. Manager was really nice. Offered to change our room after others checked out and another room became available. Did give us a partial refund and apologize for the inconvenience and our bad experience. Would not stay here again
Clean large rooms, great for pets
Parking lot was very dark and the spaces were super narrow. A number of people sitting in their cars at midnight with lights on in lot..kind of weird. Online Hilton App not helpful for "keyless check-in" . Had to go in and request keys. App is just not user friendly in general!
Staff were friendly and professional. Room was clean and I slept well. Problems: tv wouldn’t work, no hair dryer, no bottled water at check in, no Kleenex, sink backed up.
I stay at Home2 hotels on a monthly basis for work. (2-3 times a month) The name Home2 and the quality makes it my go to hotel. This is a literal pig with lipstick. An older hotel that is being renovated into a Home2. They claim to be going under more renovations. But our bathroom door didn't even close. We had to poop with the door open.
The people here are nice and we were only there to sleep so we didn't make it a big deal initially, but there were a number of issues that should not happen at any hotel. We had 2 rooms for the entire weekend. Stay away from room 421. (edited)
[3:41 PM]
No soap, shampoo, conditioner. in the shower... Dirty old cutlery in the dishwasher from the last guest. 1 towel....no bed fittings for the pullout couch. Again we got everything at the front desk but those are things that should be stocked and cleaned at all times.
Breakfast was a joke. One simple buffet line of over greased and cold items. There was no milk for the cereal either....No waffles?!?! My staff was not happy at all. That was our only meal until late afternoon. No milk...really?
All in all it wasn't the worst stay, but for the price you pay a HOME2 this was a Home-2. Will not be staying here ever again. The La Quinta next door looks brand new!
Hot room, cool clerk.
The AC unit was broken in 2 different rooms o was given. I paid for a king size bedroom but i had to settle for a queen size because that is all they had left. The front clerk was absolutely awesome, she tried her best to make things right however its not her fault the rooms were hot. I am sure i will not get a refund but at least someone will know from this review.
Hotel was clean and new, but quality control is poor for housekeeping. Room sleep 4 and we only had two sets of towels. When I looked for the blanket for the sofa sleeper. I found dirty sheets and no blanket. Teach can liners were draped on side of trashcans. Ceiling above shower cracked and flaking