酒店回复: Hola Juan! Gracias por tu comentario. Nos alegra saber que tuviste una excelente experiencia. Esperamos darte la bienvenida nuevamente pronto.
4.0分
其他
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Really had no problems. Forgot what a 2-star hotel was like. Beds were comfortable and for the most part, the room was clean. Random stains found around, but it wasn't a big deal. Don't expect a lot, except the basic necessities. If that's all you need, you'll get a good deal here. Breakfast was basic, but Buc-ee's is right down the road if you need a cheap breakfast.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad to hear you found the beds comfortable, the room generally clean, and that the stay met your basic needs. We appreciate your feedback regarding minor stains and breakfast options, and we’re pleased you were able to enjoy the convenience of nearby dining.Best regards,Management Team
2.0分
家庭亲子
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Really wanted to like this property- the staff was super nice and helpful, but the room was worn down with stains and patches on the walls/ceiling. Staff had to bring us a tv remote and hdmi cable since “people walk off with the strangest things”. Handle on toilet was broken and had to be hooked back up to the flusher. Coffee was good but pretty limited breakfast options.
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酒店回复: Dear Ray,Thank you for sharing your feedback. We’re glad our team was helpful, and we apologize for the issues you experienced with the room condition, maintenance, and limited breakfast options. Your comments are important and will be shared with our staff as we work to improve the overall guest experience.Sincerely,Management Team
1.0分
其他
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When the finally changed my room at 4:00pm. The window curtain would not close. OFFICE LADY SAID ITS BROKEN AND WILL NOT CLOSE. I asked then FIX IT. I am not sleeping in a room with OPEN CURTAIN!!! She did her best with a Shower curtain pinned to the middle of the window.
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酒店回复: Dear Colleen,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the window curtain and for the delay in resolving the issue. This is certainly not the level of service or room condition we strive to provide. While we’re glad our front desk associate did her best to find a temporary solution, the situation should have been handled more promptly and professionally. Your feedback has been shared with our maintenance and management teams to ensure such issues are addressed immediately in the future. We appreciate your patience and understanding.Sincerely,Management Team
3.0分
家庭亲子
The room was clean but the bathroom had caulking missing around the tub, and what was left was molded.
The staff was extremely friendly and helpful.
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酒店回复: Dear Janice,Thank you for your feedback. We’re glad to hear that our staff was friendly and helpful, and that you found your room clean. We sincerely apologize for the issues with the bathroom caulking and mold, and we will address this with our maintenance team to ensure it is resolved for future guests.Best Regards,Management Team
3.0分
其他
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Their add stated breakfast was included, however, no fruit, no yogurt, juice dispenser was out of order, two dry cereal selections, and stale pastry doesn’t constitute as a breakfast. We did not eat, this was Saturday morning at 7:45, it isn’t like it would have already been hit hard by other guests. Very disappointing considering the pic might lead you to believe it’d be decent.
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酒店回复: Dear Keith,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that our breakfast did not meet your expectations and that the advertised offerings were not reflected during your stay. This is certainly not the impression we want to leave with our guests. Your comments about the selection, food quality, and equipment maintenance have been shared with our team for immediate review and improvement. We sincerely apologize for the disappointment and appreciate you bringing this to our attention so we can make the necessary changes.Sincerely,Management Team
4.0分
商务出差
Clean room, quiet stay, polite & helpful staff, minimal breakfast items, wifi connectivity good, and close to highway for easy access.
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酒店回复: Dear Thuy,Thank you for your feedback! We’re glad to hear you enjoyed a clean, quiet room, found our staff polite and helpful, and appreciated the convenient location and good WiFi. We also appreciate your note about the breakfast and will consider it as we continue to improve our offerings. We look forward to welcoming you back!Best Regards,Management Team
4.0分
其他
Room was clean, air conditioner worked once turned on, breakfast was rather sparse.
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酒店回复: Dear Eric,Thank you for your feedback. We’re glad to hear you found the room clean and comfortable, and that the air conditioner worked well once adjusted. We appreciate your comments about the breakfast selection and will review ways to improve our offerings. Your input is valuable, and we hope to welcome you back for an even better stay in the future.Best Regards,Management Team
这次预订没有明确说明酒店地点，直到我预订完并在收据邮件里才发现它不在我需要的州。当我联系客服并解释情况时，退款请求被拒绝了。这笔订单差不多100美元，但他们告诉我不能退款。好吧，我以后不会再使用这项服务了，也会提醒其他人务必仔细阅读每一个细节，如果出现问题，也别指望客服能帮上什么忙。非常失望。
我们只在酒店住了一晚
非常好
Really had no problems. Forgot what a 2-star hotel was like. Beds were comfortable and for the most part, the room was clean. Random stains found around, but it wasn't a big deal. Don't expect a lot, except the basic necessities. If that's all you need, you'll get a good deal here. Breakfast was basic, but Buc-ee's is right down the road if you need a cheap breakfast.
Really wanted to like this property- the staff was super nice and helpful, but the room was worn down with stains and patches on the walls/ceiling. Staff had to bring us a tv remote and hdmi cable since “people walk off with the strangest things”. Handle on toilet was broken and had to be hooked back up to the flusher. Coffee was good but pretty limited breakfast options.
When the finally changed my room at 4:00pm. The window curtain would not close. OFFICE LADY SAID ITS BROKEN AND WILL NOT CLOSE. I asked then FIX IT. I am not sleeping in a room with OPEN CURTAIN!!! She did her best with a Shower curtain pinned to the middle of the window.
The room was clean but the bathroom had caulking missing around the tub, and what was left was molded.
The staff was extremely friendly and helpful.
Their add stated breakfast was included, however, no fruit, no yogurt, juice dispenser was out of order, two dry cereal selections, and stale pastry doesn’t constitute as a breakfast. We did not eat, this was Saturday morning at 7:45, it isn’t like it would have already been hit hard by other guests. Very disappointing considering the pic might lead you to believe it’d be decent.
Clean room, quiet stay, polite & helpful staff, minimal breakfast items, wifi connectivity good, and close to highway for easy access.
Room was clean, air conditioner worked once turned on, breakfast was rather sparse.