酒店回复: Hola Juan! Gracias por tu comentario. Nos alegra saber que tuviste una excelente experiencia. Esperamos darte la bienvenida nuevamente pronto.
3.0分
家庭亲子
The room was clean but the bathroom had caulking missing around the tub, and what was left was molded.
The staff was extremely friendly and helpful.
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酒店回复: Dear Janice,Thank you for your feedback. We’re glad to hear that our staff was friendly and helpful, and that you found your room clean. We sincerely apologize for the issues with the bathroom caulking and mold, and we will address this with our maintenance team to ensure it is resolved for future guests.Best Regards,Management Team
3.0分
其他
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Their add stated breakfast was included, however, no fruit, no yogurt, juice dispenser was out of order, two dry cereal selections, and stale pastry doesn’t constitute as a breakfast. We did not eat, this was Saturday morning at 7:45, it isn’t like it would have already been hit hard by other guests. Very disappointing considering the pic might lead you to believe it’d be decent.
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酒店回复: Dear Keith,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that our breakfast did not meet your expectations and that the advertised offerings were not reflected during your stay. This is certainly not the impression we want to leave with our guests. Your comments about the selection, food quality, and equipment maintenance have been shared with our team for immediate review and improvement. We sincerely apologize for the disappointment and appreciate you bringing this to our attention so we can make the necessary changes.Sincerely,Management Team
4.0分
商务出差
Clean room, quiet stay, polite & helpful staff, minimal breakfast items, wifi connectivity good, and close to highway for easy access.
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酒店回复: Dear Thuy,Thank you for your feedback! We’re glad to hear you enjoyed a clean, quiet room, found our staff polite and helpful, and appreciated the convenient location and good WiFi. We also appreciate your note about the breakfast and will consider it as we continue to improve our offerings. We look forward to welcoming you back!Best Regards,Management Team
4.0分
其他
Room was clean, air conditioner worked once turned on, breakfast was rather sparse.
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酒店回复: Dear Eric,Thank you for your feedback. We’re glad to hear you found the room clean and comfortable, and that the air conditioner worked well once adjusted. We appreciate your comments about the breakfast selection and will review ways to improve our offerings. Your input is valuable, and we hope to welcome you back for an even better stay in the future.Best Regards,Management Team
5.0分
其他
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Honestly, I don't have anything that I don't like about this hotel. I love everything about it from the location to the cleanliness to the breakfast served in the morning.
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酒店回复: Dear Tameka,Thank you so much for your wonderful feedback! We’re truly delighted to hear that you loved everything about your stay—from the location and cleanliness to the breakfast. It means a lot to our team to know we made such a positive impression.Best Regards,Management Team
3.0分
其他
Black mold all over the bathroom including the ceiling and the edge of bath tub. AC made weird sound all day and night.
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酒店回复: Dear Jordan,We sincerely apologize for the condition of your room and the issues you experienced during your stay. The presence of mold in the bathroom and the noise from the AC are unacceptable, and we deeply regret that these problems affected your comfort. Your comments have been shared with our maintenance and housekeeping teams for immediate attention, as this is not the standard we strive to uphold.Sincerely,Management Team
1.0分
其他
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Hotel very dirty and mold in bathrooms toilet lids are falling of carpet smells hotel floods and breakfast is biscuits and cereal my belongs got wet in rhe flood and they moved me too a upstairs dungeon because they didn't have any thing else and refuse to refund me
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酒店回复: Dear Dean,Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay. What you described — including the cleanliness concerns, bathroom condition, flooding, and the lack of satisfactory resolution — falls far short of the standards we aim to uphold. We understand how upsetting it must have been to have your belongings affected and then be relocated to a room that did not meet your expectations. Please know that we take all guest feedback seriously and have shared your comments with our management team for immediate review and action.Sincerely,Management Team
这次预订没有明确说明酒店地点，直到我预订完并在收据邮件里才发现它不在我需要的州。当我联系客服并解释情况时，退款请求被拒绝了。这笔订单差不多100美元，但他们告诉我不能退款。好吧，我以后不会再使用这项服务了，也会提醒其他人务必仔细阅读每一个细节，如果出现问题，也别指望客服能帮上什么忙。非常失望。
我们只在酒店住了一晚
非常好
The room was clean but the bathroom had caulking missing around the tub, and what was left was molded.
The staff was extremely friendly and helpful.
Their add stated breakfast was included, however, no fruit, no yogurt, juice dispenser was out of order, two dry cereal selections, and stale pastry doesn’t constitute as a breakfast. We did not eat, this was Saturday morning at 7:45, it isn’t like it would have already been hit hard by other guests. Very disappointing considering the pic might lead you to believe it’d be decent.
Clean room, quiet stay, polite & helpful staff, minimal breakfast items, wifi connectivity good, and close to highway for easy access.
Room was clean, air conditioner worked once turned on, breakfast was rather sparse.
Honestly, I don't have anything that I don't like about this hotel. I love everything about it from the location to the cleanliness to the breakfast served in the morning.
Black mold all over the bathroom including the ceiling and the edge of bath tub. AC made weird sound all day and night.
Hotel very dirty and mold in bathrooms toilet lids are falling of carpet smells hotel floods and breakfast is biscuits and cereal my belongs got wet in rhe flood and they moved me too a upstairs dungeon because they didn't have any thing else and refuse to refund me