I am only giving 3 stars at this time as I have stayed here before. I did not request a handicap room. ******* must have chose it for me. Room was clean and comfortable. However, the bathroom/shower would hardly qualify as clean. Please put more effort towards these areas. Refrigerator was not functional which sadly is common in hotels. We did get a replacement a day late. I would suggest periodic maintenance done on stays longer than 2 days on "in room amenities". Pool and hot tub are nice for family. Outdoor fireplace was nice also. Good place to stay. I would stay again but, honestly? This Fairfield Inn wouldn't be first choice.
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酒店回复: Elizabeth, it's good to see that your return visit to Fairfield by Marriott Inn & Suites Scottsbluff was pleasant, but it seems there were some aspects that we could improve upon. We apologize for any inconvenience caused by the room assignment, which may have been an aspect beyond our direct control. Ensuring the satisfaction of our guests is our primary concern, we apologize if the cleanliness of the bathroom or the functionality of in-room amenities didn't meet your expectations.We do strive to correct such matters promptly and strive to ensure optimal comfort for all guests. We appreciate your feedback regarding proactive maintenance and will certainly consider it for improving our services.It's wonderful to hear you found the outdoor fireplace and our pool area enjoyable - truly they add a special touch to a family getaway. Your willingness to return, despite having some concerns, assures us that we can make your next stay even more memorable. We're certain that once these concerns are addressed, Fairfield by Marriott Inn & Suites Scottsbluff will be your preferred choice. Thanks again Elizabeth!
3.0分
家庭亲子
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Ran out toilet paper, had to get towels,and bathmat, tub didn’t drain made slimy, tub red gross and hair, bed Not entirely made. Tv on. Breakfast was bland and coffee only okay. Paid far too much for what we got.
4.0分
情侣出游
Good sized room with sitting area and comfortable bed. Walk in shower and decent sized towels. Plenty of parking and friendly staff on reception.
5.0分
家庭亲子
Wonderful. Excellent. Beautiful. Friendly, helpful staff. Warm pool. Hot, hot tub. Could not have been better.
2.0分
家庭亲子
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There were stains on the bed sheets so that looked like blood stains . So we had to go to the front desks and get new sheets and change them ourselves. They wouldn’t offer us any discount on the stay only point~ who cares. The front door was broken and you needed to ring the doorbell to get the front desk staff to open it. But the coffee was good. Wouldn’t stay here again. I booked it because of the pictures and hoping for the comfortable pillows . But they were hard ones and on top of the rest it wasn’t worth it. Sherry S
3.0分
其他
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Had to leave early in the morning 3:30am no staff at desk. Door locked behind me when i took my bsg to my car. Key card wouldn't open the door and nobody answered the buzzer. Called the phone twice and a sleepy eyed staff member finally appeared and opened the door. A/C was very noisy.
And cleaning staff never showed to replenish towels or empty trash.
4.0分
商务出差
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Still nice in Scottsbluff
Still a nice place to stay. Hotel breakfast is very weak and unappealing. This is my favorite hotel in Scottsbluff, except the free breakfast is terrible. Rubber eggs and uncooked sausage.
5.0分
其他
It worked great for my family who were in town for a funeral. We were able to spend some great time together at the hotel.
5.0分
商务出差
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I loved the large parking spots. How nice and a change from the cramped ones you usually find at other hotels. The hotel was quiet and the mattress was firm. I would recommend fixing your light scones on the 3rd floor as they are all broken and maybe leaving the coffee and tea options out past breakfast.
很新很干净，房间宽敞，体验不错
I am only giving 3 stars at this time as I have stayed here before. I did not request a handicap room. ******* must have chose it for me. Room was clean and comfortable. However, the bathroom/shower would hardly qualify as clean. Please put more effort towards these areas. Refrigerator was not functional which sadly is common in hotels. We did get a replacement a day late. I would suggest periodic maintenance done on stays longer than 2 days on "in room amenities". Pool and hot tub are nice for family. Outdoor fireplace was nice also. Good place to stay. I would stay again but, honestly? This Fairfield Inn wouldn't be first choice.
Ran out toilet paper, had to get towels,and bathmat, tub didn’t drain made slimy, tub red gross and hair, bed Not entirely made. Tv on. Breakfast was bland and coffee only okay. Paid far too much for what we got.
Good sized room with sitting area and comfortable bed. Walk in shower and decent sized towels. Plenty of parking and friendly staff on reception.
Wonderful. Excellent. Beautiful. Friendly, helpful staff. Warm pool. Hot, hot tub. Could not have been better.
There were stains on the bed sheets so that looked like blood stains . So we had to go to the front desks and get new sheets and change them ourselves. They wouldn’t offer us any discount on the stay only point~ who cares. The front door was broken and you needed to ring the doorbell to get the front desk staff to open it. But the coffee was good. Wouldn’t stay here again. I booked it because of the pictures and hoping for the comfortable pillows . But they were hard ones and on top of the rest it wasn’t worth it. Sherry S
Had to leave early in the morning 3:30am no staff at desk. Door locked behind me when i took my bsg to my car. Key card wouldn't open the door and nobody answered the buzzer. Called the phone twice and a sleepy eyed staff member finally appeared and opened the door. A/C was very noisy.
And cleaning staff never showed to replenish towels or empty trash.
Still nice in Scottsbluff
Still a nice place to stay. Hotel breakfast is very weak and unappealing. This is my favorite hotel in Scottsbluff, except the free breakfast is terrible. Rubber eggs and uncooked sausage.
It worked great for my family who were in town for a funeral. We were able to spend some great time together at the hotel.
I loved the large parking spots. How nice and a change from the cramped ones you usually find at other hotels. The hotel was quiet and the mattress was firm. I would recommend fixing your light scones on the 3rd floor as they are all broken and maybe leaving the coffee and tea options out past breakfast.