酒店回复: Dear Guest, Thank you so much for your lovely feedback! We're truly happy to hear that you enjoyed your spacious and peaceful room - it means a lot to us, especially knowing how lively the city can be. We're also glad you liked our breakfast selection! It’s always a pleasure to know our guests feel comfortable and well taken care of. We hope to welcome you back with open arms very soon!Sincerely,Senka S. Guest Relations Specialist

酒店回复: Dear Guest, Thank you very much for your tlovely review. We’re delighted to hear that you enjoyed our amazing location, clean facilities, and the high level of service throughout the hotel. A special thank-you for highlighting our Therapist Milica— your kind words will be shared with her.Regarding the room upgrade, kindly note that the non-refundable rate booked in advance cannot be changed prior to arrival. Once you arrived, we were happy to offer the best available option. As requested, we upgraded you to the Executive Apartment, the only one of its kind in the hotel and normally offered at a much higher rate, which we were pleased to provide at a special price.We’re glad you enjoyed the added comfort, amenities, late check-out, and airport transfer. Thank you again for your valuable feedback, and we truly look forward to welcome you back on your next trip to Belgrade.Warm regards from whole Envoy Team,Senka Guest Relations Specialist

酒店回复: Dear Oriana,Thank you so much for taking the time to share another lovely review with us! 🌟We’re truly happy to hear that your return stay was just as comfortable and enjoyable as your first one. It’s our pleasure to assist with luggage storage, and we’re glad that having your suitcases already placed in your room made your check-in smoother and more welcoming. Small details like this are very important to us.It’s wonderful to know that you continued to enjoy the cozy atmosphere, our breakfast, and the warm hospitality from our team throughout both stays. Your kind words are a great motivation for all of us.Thank you once again for choosing our hotel and for your trust in us. We sincerely look forward to welcoming you back on your next visit!Warmest regards,Senka Guest Relations Specialist

酒店回复: Dear Valuable Guest, Thank you so much for taking the time to leave us such a positive feedback. We are pleased to hear you enjoyed our tidy facilities, delicious breakfast and amazing location. Although we’re situated right in the heart of Belgrade’s city center, we’re glad that our hotel still offers a peaceful and relaxing atmosphere. We enjoyed the time spent with you and we can not wait to welcoming you back again, for another memorable stay. Sincerely,Senka S. Guest Relations Specialist

酒店回复: Dear Valuable Guest, Thank you so much for sharing your feedback. We are very sorry that your stay did not meet your expectations.During your stay, our team did their best to assist you and we offered you another room of the same category free of charge, however you preferred to remain in the original room. We also explained that the issue with the air conditioner was a technical matter and that our team was available to help resolve it. Regarding the temperature display, we explained that the number on the screen does not change immediately, even though the temperature in the room does adjust, and the display resets after some time.We truly regret that this situation affected your experience. Please rest assured that this is not something that typically happens, and we always strive to ensure our guests have a comfortable and pleasant stay.Your feedback is very important to us, and we sincerely hope you will give us another opportunity in the future to restore your confidence and show you the level of service that makes our hotel a place many guests enjoy returning to again and again.Kind regards,Senka Guest Relations Specialist

酒店回复: Dear Valuable Guest, Thank you so much for this lovely review! We’re thrilled that you enjoyed our prime location, the great service, and the breakfast. Being so close to the lively street, the Serbian Fortress, and the beautiful Danube River really is something special, and we’re glad it added to your experience.It means a lot to us that you’d choose to stay with us again—we truly can’t wait to welcome you back on your next visit!Warm regards,Senka Guest Relations Specialist

酒店回复: Dear Valuable Guest, Thank you for your kind feedback. As a small boutique hotel, our goal is always to provide fresh and high-quality service. During periods with a limited number of guests, we occasionally offer breakfast à la carte to ensure everything is prepared fresh and avoid unnecessary waste. Under normal circumstances, breakfast is served as an open buffet. We truly appreciate your understanding and hope to welcome you again very soon.Wishing you all the best.Sincerely,Senka Guest Relations Specialist

酒店回复: 亲爱的 Ivan，非常感谢您热情周到的评价！我们非常高兴得知，在您抵达时，一切都已为您准备好，尤其是在您经历了漫长的旅程之后。您的女儿拥有舒适的休息场所，您在干净舒适的房间里感到安心，这真是太好了。我们团队的友善和关怀也给我们留下了深刻的印象，我们倍感欣慰。非常荣幸您能入住我们酒店，我们期待着在您再次旅行时再次欢迎您！ 此致， Senka S. 客户关系专员