酒店回复: Thank you for taking the time to share your feedback with us. I am very sorry to hear that your recent experience did not meet your expectations. We strive to provide every guest with a comfortable and enjoyable stay, and it’s clear we fell short. Your concerns have been shared with our leadership team for immediate review. We are continuously working to improve our property and guest experience, and your insights are incredibly valuable in helping us identify areas that need attention. We truly hope you might consider giving us another opportunity in the future to show you how we do hospitality right!
酒店回复: Stevie, I would like to apologize for the issue you experienced during your time with us. We will assess how we can do better and improve. Thank you for letting us know how we fell short so that we can address this.
4.0分
其他
原文
翻译提供方：Google
适合短期停留
设施很干净，早餐也很丰富。工作人员也非常友好。厨房设施不包括炉灶。
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酒店回复: Thank you for your feedback! We are glad to hear that you enjoyed the cleanliness of our facilities, the plentiful breakfast, and the friendliness of our staff. Regarding the kitchen facilities, we do offer portable cooktops at the front desk for your convenience. Please feel free to request one during your next stay. We look forward to welcoming you back soon!
2.0分
其他
原文
翻译提供方：Google
入住时知道没有热水，但酒店没有热水，入住时也没告诉我们。如果我知道的话，我会找另一家酒店。
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酒店回复: Hello Roland, Thank you for your feedback and I do apologize about the inconvenience of not having hot water. Looking at your reservation, you checked in before our boiler went out. I am sorry the front desk didn't inform you of the issue once it happened. We hope you give us another chance to accommodate you. Safe travels.
酒店回复: Thank you so much for the kind words and for taking the time to share your experience at the Home2 Suites by Hilton Gillette, we are very happy to hear that you enjoyed your stay with us! Our experienced team works hard to create a comfortable home away from home feel during your time on the road. We loved having you stay with us and we sincerely hope you come back to visit us very soon!
1.0分
其他
原文
翻译提供方：Google
吉列最差的酒店
房间不卫生，令人恶心
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酒店回复: Thank you for taking the time to share your feedback about your recent stay at our hotel. We’re very sorry you weren’t completely satisfied with your experience at the Home2 Suites by Hilton Gillette. There is no excuse for the cleanliness issues you encountered, I can assure you they will be addressed accordingly to ensure they don’t happen again in the future. We hope to welcome you back to show you how we do hospitality right!
5.0分
商务出差
原文
翻译提供方：Google
这是我在吉列经历过的最好的酒店体验。酒店和工作人员都很棒。
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酒店回复: Thank you for taking the time to share your experience at the Home2 Suites by Hilton Gillette, we are very happy to hear that you enjoyed your stay with us! As a Hilton Honors member, you are among our most valued guests. Our friendly team truly strives to provide an engaging experience and clean comfortable accommodations. We are grateful you chose us to be your home away from home and look forward to welcoming you back!
这次出来旅行，第一次订这个酒店。进房间后感觉非常好，除了有大号冰箱和微波炉外，还有一个简易厨房，有刀具和餐具。非常满意。
这家酒店让希尔顿酒店黯然失色。真不明白希尔顿怎么会允许这种曾经颇具水准的酒店以希尔顿品牌的名义运营。这家酒店非常陈旧，亟需彻底翻新。床的舒适度比不上汉普顿酒店。早餐选择也相当少。虽然有服务员，但除非有人要求，否则不会补充。咖啡还不错。不用说，这是我第一次也是最后一次入住这家酒店。
房间干净，床舒适，淋浴和浴室干净卫生，早餐美味，工作人员非常热情友好（尤其是早上吃早餐时）。健身室足够大，可以完美进入游泳池。一定会再来的:)
他们取消了我们的预订，然后给我们提供了另一间价格相同的小房间。房间很脏，沙发和地板上都有污渍。早餐也不好吃。我不会再住这里了。作为希尔顿酒店，真是太糟糕了。
适合短期停留
设施很干净，早餐也很丰富。工作人员也非常友好。厨房设施不包括炉灶。
入住时知道没有热水，但酒店没有热水，入住时也没告诉我们。如果我知道的话，我会找另一家酒店。
与其他Home2不同，房间面积较小。盘子留在洗衣机里，但刀生锈了，盘子也脏了。浴室的门卡在墙中间，很难打开，而且厕所旁边的区域很脏。
因工作/会议相关原因在这里住了大约 8 天，给这家酒店的一切打 10/10 分。我在吉列住过另外三家类似的酒店，但这家酒店是迄今为止最好的。
吉列最差的酒店
房间不卫生，令人恶心
这是我在吉列经历过的最好的酒店体验。酒店和工作人员都很棒。