酒店回复: Thank you so much for taking the time to share your feedback, and for giving us a high score—your overall comment that it's a “nice facility” is truly appreciated. We genuinely regret that the tile floor in the kitchenette and bathroom felt sticky from a wax or sealer—detailed feedback like this is invaluable for helping us fine‑tune our cleaning and maintenance standards. We’ll promptly look into this and review our procedures to ensure floors are comfortable and dry for guests' use. I’m also very sorry to hear about your ongoing frustrations with the beds and pillows. It’s disappointing that recent stays haven’t delivered the mattress comfort and pillow selection you once enjoyed at our properties. We consistently strive for a plush, supportive sleep experience, and clearly in this case we missed the mark. I'll share your comments with our franchise leadership so they can evaluate mattress rotation schedules, pillow variety, and overall sleep quality standards. Your continued trust in Hampton to deliver a restful stay means a lot, and it’s our goal to earn back that confidence. If you return to Rapid City, please reach out directly—I'd love to do what we can to make your next stay exceptional, including priority room selection or a special wellness kit to support a better sleep. Thank you again for your valuable feedback—safe travels ahead.

酒店回复: Thank you for taking the time to share your detailed feedback about your stay at Hampton Inn & Suites Rapid City Rushmore. We’re delighted to hear that our reception team made a positive impression with their friendliness. However, I’m truly sorry to learn that several aspects of your stay did not meet your expectations or the standards we strive to uphold. We take all comments seriously, and I want to personally apologize for the issues you experienced with parking availability, room cleanliness, the condition of the armchair, lighting, and water temperature. These are not the experiences we want for our guests, and I have shared your feedback with the relevant departments to address these concerns immediately. Regarding the breakfast, we continually seek to improve our offerings and appreciate your insights, which will help us enhance our guest experience. We hope you might consider giving us another chance in the future to provide the high-quality stay Hampton Inn is known for. Please feel free to reach out to me directly at [contact information] if you’d like to discuss your experience further or if there is anything we can do to make amends.

酒店回复: Thank you for taking the time to share your feedback. I want to sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is a top priority for us, and it’s clear we fell far short of our standards in this instance. What you described is not reflective of the service we strive to provide, and I understand how disappointing and unsettling this experience must have been. Please know that we are addressing this issue with our housekeeping team immediately to ensure this does not happen again. If you're open to it, I would appreciate the opportunity to speak with you directly and make things right. Thank you again for bringing this to our attention. Your feedback is essential to helping us improve.

酒店回复: Thank you for leaving your feedback. I do apologize as that is certainly not the standards that we uphold ourselves to. I can assure you that we have passed this information along to our managers, so this does not happen again. We thank you for choosing to stay with us and we do hope you'll give us another chance to make your stay the 10/10 that you deserve.

酒店回复: Thank you for leaving your lovely review! We're so glad you had such a good time! We do apologize for the inconvenience of not getting stayover service. I can assure you that we have spoken with the correct parties, so this doesn't happen again. Thank you for choosing to stay with us and we hope to welcome you back again soon.

酒店回复: Thank you for leaving your feedback with us. We appreciate your business and I do apologize for the inconvenience of the noise and lack of amenities. Please feel free to reach out to the hotel so we may look into what happened more in depth. Thank you again and I hope you have a lovely day.

酒店回复: Thank you for leaving your wonderful review! We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.