酒店回复: Dear Guest,Thank you for taking the time to post your review.
5.0分
商务出差
原文
翻译提供方：Google
好的
酒店回复: Dear Guest, Thank you for taking the time to post your review
3.0分
其他
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The staff was great. Breakfast was less than desirable. Had at least a dozen children staying long term on my floor, unsupervised, loud, would knock on peoples doors and run as a prank. Room had a dirty feet smell. Shower needed attention around base due to getting wet and swelling. Water pressure was horrible.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression during your stay, but we’re truly sorry that several aspects fell short of your expectations.We apologize for the issues you experienced with noise on your floor, the condition of your room, and the quality of the breakfast. This is not the level of comfort or experience we aim to provide. Your comments have been shared with our team so we can address the room concerns, review our water pressure and shower maintenance, and ensure better management of guest behavior in common areas.We appreciate you bringing these matters to our attention, and we hope you’ll consider giving us another opportunity to provide you with a much more comfortable stay in the future.
4.0分
情侣出游
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More care needed with cleaning the bathroom. The check in staff and the kitchen staff were excellent. The location was very convenient. The room was very comfortable.
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酒店回复: Thank you for your kind words about our staff, convenient location, and comfortable rooms! We’re glad you enjoyed your stay overall. We appreciate your feedback about the bathroom cleanliness and will make sure this is looked into right away. We look forward to hosting you again soon.
5.0分
商务出差
The Hampton Inn was easily accessible. The staff was very friendly. The room was clean and comfortable. The breakfast was good.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you found our location accessible, enjoyed the friendliness of our staff, and appreciated the cleanliness and comfort of your room. It’s great to know that you liked the breakfast as well! Your kind words mean a lot to our entire team, and we look forward to welcoming you back to Hampton Inn soon.
1.0分
家庭亲子
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The property is great. However, we were put in a handicapped room because ******* had that on our file. The room was freezing ( 60 degrees) & the thermostat did work. They moved us to a regular room & all is well. TAKE THE HANDICAP OFF MY FILE
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酒店回复: Thank you for your feedback and for highlighting the positives about our property. We sincerely apologize for the inconvenience caused by the initial room assignment and the thermostat issue. We understand how important a comfortable stay is, and we’re glad we could promptly move you to a regular room.Regarding the reservation details from *******, we have noted your request and will work with our partners to ensure accurate information going forward. We truly appreciate your understanding and hope to have the opportunity to provide you with a flawless stay in the future.
5.0分
其他
Enjoyed my stay! Great fitness center and amenities. Continental breakfast offers many options each day!
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酒店回复: Thank you so much for the perfect 10 out of 10! We’re delighted to hear you enjoyed your stay and made the most of our fitness center, amenities, and continental breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back again soon!
4.0分
家庭亲子
We met here for a Family Reunion. Checking in was seamless. Front desk manager was pleasant and accommodating
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酒店回复: Thank you for your wonderful feedback! We’re so glad to hear that your family reunion went well and that the check-in process was seamless. Our front desk team will be happy to hear they made a positive impression. We hope to welcome you and your family back again soon!
4.0分
情侣出游
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I liked the employees, but the door to our room did not close and lock easily. It had to be slammed. And the toilet paper is the worst I have ever tried to use. I will bring my own in the future.
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酒店回复: Thank you for your honest feedback. We’re glad to hear you had positive interactions with our team, but we’re sorry about the issues with your room door and the toilet paper. We take guest comfort seriously and will address the door locking problem right away. We’ll also look into improving the quality of our bathroom supplies.We appreciate you bringing these concerns to our attention and hope to provide a smoother experience for you in the future.
2.0分
其他
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The swimming pool has been out of service for more than 4 weeks and still awaiting pairs for repairs. Our TV buffered on every channel for hours. This was reported to the GM or site. I looked forward to receiving feedback and compensation for the inconveniences.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the swimming pool being out of service during your stay. As mentioned, the repairs have been delayed due to awaiting necessary parts, and we understand how this impacted your experience.Regarding the TV buffering issue, we appreciate you bringing this to our General Manager’s attention. Our team strives to resolve any issues promptly, and we regret that this was not fully addressed during your visit.We did offer you access to our sister property's pool as an alternative and also provided the option to check out early if a guest voice their concern to the front desk.Please know that your feedback helps us improve our services. We hope to have the opportunity to better serve you in the future.
优秀
好的
The staff was great. Breakfast was less than desirable. Had at least a dozen children staying long term on my floor, unsupervised, loud, would knock on peoples doors and run as a prank. Room had a dirty feet smell. Shower needed attention around base due to getting wet and swelling. Water pressure was horrible.
More care needed with cleaning the bathroom. The check in staff and the kitchen staff were excellent. The location was very convenient. The room was very comfortable.
The Hampton Inn was easily accessible. The staff was very friendly. The room was clean and comfortable. The breakfast was good.
The property is great. However, we were put in a handicapped room because ******* had that on our file. The room was freezing ( 60 degrees) & the thermostat did work. They moved us to a regular room & all is well. TAKE THE HANDICAP OFF MY FILE
Enjoyed my stay! Great fitness center and amenities. Continental breakfast offers many options each day!
We met here for a Family Reunion. Checking in was seamless. Front desk manager was pleasant and accommodating
I liked the employees, but the door to our room did not close and lock easily. It had to be slammed. And the toilet paper is the worst I have ever tried to use. I will bring my own in the future.
The swimming pool has been out of service for more than 4 weeks and still awaiting pairs for repairs. Our TV buffered on every channel for hours. This was reported to the GM or site. I looked forward to receiving feedback and compensation for the inconveniences.