I had booked a room for September 8-10 as I am going to the U.S. Open and a Yankees game. I've stayed in several Best Westerns so I wanted to book with a chain I knew. The week before I was due to arrive I got a phone call informing me that my reservation had been cancelled. When I inquired as to why I was not given an explanation. Poor customer service, may actually be a valid reason for it but not giving a loyal customer an any information is not acceptable.
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酒店回复: we have to shut down our hotel from September 1st 2022 to an uncertain period of time.
I had booked a room for September 8-10 as I am going to the U.S. Open and a Yankees game. I've stayed in several Best Westerns so I wanted to book with a chain I knew. The week before I was due to arrive I got a phone call informing me that my reservation had been cancelled. When I inquired as to why I was not given an explanation. Poor customer service, may actually be a valid reason for it but not giving a loyal customer an any information is not acceptable.