I had booked a room for September 8-10 as I am going to the U.S. Open and a Yankees game. I've stayed in several Best Westerns so I wanted to book with a chain I knew. The week before I was due to arrive I got a phone call informing me that my reservation had been cancelled. When I inquired as to why I was not given an explanation. Poor customer service, may actually be a valid reason for it but not giving a loyal customer an any information is not acceptable.
展开
酒店回复: we have to shut down our hotel from September 1st 2022 to an uncertain period of time.
5.0分
其他
展开
We have stayed at the Glo 4 nights in the last year. Every time it has been pleasant and the staff is very understanding and accommodating. The rooms are well appointed and very clean. We go to Brooklyn to visit family and this will be our go to hotel in the future.
4.0分
家庭亲子
展开
Personnel très gentil et à l’écoute, chambre très propre. Un petit effort pour le petit déjeuner et le séjour serait parfait car absence de jus d’orange pendant 6 jours et pas de protéines style saucisse, bacon ou jambon.
2.0分
家庭亲子
展开
Solo daban una bolsa con jugo artificial,y barras de mani, galletitas, budín con chocolate.... No yogurt, no frutas, no cereal, no huevos ,no queso.....y ofrecían desayuno Buffet...todo mentira. Cuando lo reclamamos nos dieron manzana y naranja....Una vergüenza!!!
展开
酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
酒店位置极佳，工作人员提供的服务是我在酒店享受过的最好的服务之一。总是非常友善，关注需求。早餐有所改进，因为所有东西都是甜的，而且并不总是有水果，但足以让几乎所有人吃饱。
I had booked a room for September 8-10 as I am going to the U.S. Open and a Yankees game. I've stayed in several Best Westerns so I wanted to book with a chain I knew. The week before I was due to arrive I got a phone call informing me that my reservation had been cancelled. When I inquired as to why I was not given an explanation. Poor customer service, may actually be a valid reason for it but not giving a loyal customer an any information is not acceptable.
We have stayed at the Glo 4 nights in the last year. Every time it has been pleasant and the staff is very understanding and accommodating. The rooms are well appointed and very clean. We go to Brooklyn to visit family and this will be our go to hotel in the future.
Personnel très gentil et à l’écoute, chambre très propre. Un petit effort pour le petit déjeuner et le séjour serait parfait car absence de jus d’orange pendant 6 jours et pas de protéines style saucisse, bacon ou jambon.
Solo daban una bolsa con jugo artificial,y barras de mani, galletitas, budín con chocolate.... No yogurt, no frutas, no cereal, no huevos ,no queso.....y ofrecían desayuno Buffet...todo mentira. Cuando lo reclamamos nos dieron manzana y naranja....Una vergüenza!!!