I have a love hate relationship with the sink because it’s like the sinks that you find in the bathrooms at the gas station and you have to find the right way to make the sensor work. I get it’s a hygiene thing but not being able to have hot water in the sink and when brushing your teeth it was a bit weird. Also I had 1 bar stool and they couldn’t do anything about it. Streaming TV amazing and I had a whole outlet that didn’t work so even if I wanted coffee I would have had to move it for it to work. I only stayed a night so my issues couldn’t be addressed but other than that it’s clean with so much around to do. I’ll stay again.
展开
酒店回复: We apologize for the inconvenience and not meeting your expectations during your stay. I have shared your experience with our leadership team.
3.0分
商务出差
展开
Front desk staff was great but your maintenance or housekeeper man was rude. There was glass in our room on the floor , and my sister was injured and bleeding. We received no compensation
展开
酒店回复: I sincerely apologize for the behavior of my staff member rudeness is something that we do not tolerate here at the Element. This has been addressed once again I apologize for the inconvenience.
5.0分
其他
I had the Presidential Suite connected to the rooftop, I enjoyed my bday weekend. Very nice & quiet.
展开
酒店回复: Thank you for celebrating your birthday with us! We’re so glad you enjoyed the Presidential Suite and had a relaxing weekend. We hope to welcome you back soon!
1.0分
家庭亲子
展开
The hotel is actually not a terrible hotel. The main issue is the communication. I have an issue with billing. I left messages and hadn't heard anything. I don't trust them with my money. Be careful. Still waiting on a double charge after 2 weeks.
展开
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the billing issue and lack of communication. This is not the experience we want for our guests. Our management team will look further into this matter.
5.0分
其他
展开
The weather was amazing and the event that we went to was on the next street from the hotel very convenient. The staff were amazing and the hotel was clean and beautiful.
展开
酒店回复: Thank you so much for your positive feedback we are pleased that we could meet your expectations during your stay and hope that you return in the future.
4.0分
其他
I liked the location and the breakfast options. The room had a humid smell initially but it got better after opening the window for a few hours.
展开
酒店回复: Thank you so much for your positive feedback we are pleased that we could meet your expectations during your stay and hope that you return in the future.
5.0分
情侣出游
展开
Our hotel experience was exceptional! A special thanks to Sal and his front desk team, Laura, Angel and David for their care, kindness and professionalism. Because of how well we were treated, we will certainly return to this hotel and tell others. Thank you Sal, Laura, Angel, David and the breakfast cafe staff!!
展开
酒店回复: Thank you for your wonderful review! We’re thrilled to hear that Sal, Lara, Angel, David, and our breakfast team made your stay exceptional. We look forward to welcoming you back soon!
4.0分
商务出差
展开
The location and staff were amazing. I enjoyed my stay. I would recommend new furniture in the living rooms. My couch had an odor and was visibly dirty. I wasn’t in my room often but when I was I steered clear of the couch.
展开
酒店回复: Thank you so much for your positive feedback we are pleased that we could meet your expectations during your stay and hope that you return in the future.
1.0分
家庭亲子
展开
Arrived to check in. Upon arrival, I was told the room I booked had been “overbooked” and that they would give me something similar. Okay cool. When I got to that room, neither of the tvs worked!!!! And the room was just okay as far as cleanliness. The sofa bed had stains on it …I will never ever recommend this hotel
展开
酒店回复: We apologize for the inconvenience and not meeting your expectations during your stay. I have shared your experience with our leadership team.
5.0分
其他
David and the rest of the staff were so professional and highly accommodating!
展开
酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that David and our team made your stay enjoyable. We hope to welcome you back again soon!
I have a love hate relationship with the sink because it’s like the sinks that you find in the bathrooms at the gas station and you have to find the right way to make the sensor work. I get it’s a hygiene thing but not being able to have hot water in the sink and when brushing your teeth it was a bit weird. Also I had 1 bar stool and they couldn’t do anything about it. Streaming TV amazing and I had a whole outlet that didn’t work so even if I wanted coffee I would have had to move it for it to work. I only stayed a night so my issues couldn’t be addressed but other than that it’s clean with so much around to do. I’ll stay again.
Front desk staff was great but your maintenance or housekeeper man was rude. There was glass in our room on the floor , and my sister was injured and bleeding. We received no compensation
I had the Presidential Suite connected to the rooftop, I enjoyed my bday weekend. Very nice & quiet.
The hotel is actually not a terrible hotel. The main issue is the communication. I have an issue with billing. I left messages and hadn't heard anything. I don't trust them with my money. Be careful. Still waiting on a double charge after 2 weeks.
The weather was amazing and the event that we went to was on the next street from the hotel very convenient. The staff were amazing and the hotel was clean and beautiful.
I liked the location and the breakfast options. The room had a humid smell initially but it got better after opening the window for a few hours.
Our hotel experience was exceptional! A special thanks to Sal and his front desk team, Laura, Angel and David for their care, kindness and professionalism. Because of how well we were treated, we will certainly return to this hotel and tell others. Thank you Sal, Laura, Angel, David and the breakfast cafe staff!!
The location and staff were amazing. I enjoyed my stay. I would recommend new furniture in the living rooms. My couch had an odor and was visibly dirty. I wasn’t in my room often but when I was I steered clear of the couch.
Arrived to check in. Upon arrival, I was told the room I booked had been “overbooked” and that they would give me something similar. Okay cool. When I got to that room, neither of the tvs worked!!!! And the room was just okay as far as cleanliness. The sofa bed had stains on it …I will never ever recommend this hotel
David and the rest of the staff were so professional and highly accommodating!