First thing after getting off the elevator onto our floor, it smelled awful. There was a heavy presence of cigarette smoke. Once into the room, the smoke smell continued. It did improve over the stay. The room was clean and staff was very friendly throughout the stay.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed the friendly service and cleanliness but sincerely apologize for the smoke odor. We understand how unpleasant that can be and will address it immediately. We appreciate your comments and hope to provide a fresher, more comfortable stay next time.
2.0分
情侣出游
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When we first arrived we like the hotel. However when we came back after a long night we discovered the mattress was extremely stiff and the frame definitely needs replaced. The lights randomly stopped working in the entire room after our first night even though the rest of the room seemed to have power. Balcony isn’t worth the extra few bucks the only view is a Walgreens
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酒店回复: We’re very sorry for the issues you experienced with the mattress, lighting, and balcony view. Your feedback is important and will be addressed to improve our guests’ experience. We hope you’ll give us another opportunity to provide a more comfortable and enjoyable stay in the future.
5.0分
家庭亲子
The staff was professional and courteous. The property is well maintained. Would stay here again.
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酒店回复: Thank you for your feedback! We’re glad you found our staff professional and courteous and enjoyed our well-maintained property. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay soon!
1.0分
其他
The carpet in my room was extremely dirty.
Had to put towels on the carpet to put under my bare feet
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酒店回复: We sincerely apologize for the condition of your room and the dirty carpet. This is far below our standards. Your feedback is important, and we will address it immediately. We hope you’ll give us another opportunity to provide a much cleaner and more comfortable stay in the future.
4.0分
其他
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I always have a great stay here. My only complaint from this last stay is the room was very musty. Everything kinda smelled musty. Definitely doesn’t retire me from staying in the future!
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酒店回复: Thank you for your feedback! We’re glad to hear you usually enjoy your stays and appreciate your loyalty. We apologize for the musty odor in your room and will address it. We look forward to welcoming you back for a fresh and comfortable experience next time!
5.0分
其他
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Great Hotel
The hotel was staff was amazing, they were always friendly and pleasant, and Haley asked where we were eating dinner and gave us discount coupons. The hotel was clean and quiet and they had complimentary coffee, lemon water, juice, cookies and popcorn in the lobby. The beds were comfortable and clean. I would definitely stay there again when we go back to the Columbus Zoo.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled our staff made your stay enjoyable and that you appreciated the amenities and comfort of your room. We look forward to welcoming you back on your next visit to the Columbus Zoo for another great experience!
5.0分
情侣出游
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This is a very nice facility, very clean. Our room was spacious and comfortable. Really nice breakfast and coffee, water available always, cookies and popcorn offered in the evening.
Our only recommendation would be to add grab bars in the tub area. It was a little scary for an older person without any mobility problems.
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酒店回复: Thank you for your kind feedback! We’re thrilled you enjoyed your clean, comfortable room and the breakfast and evening treats. We appreciate your suggestion about grab bars and will take it into consideration. We look forward to welcoming you back for another great stay!
2.0分
其他
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Staff were very kind. Room had many stains on the carpet & ceiling, mold in the bathroom, and a foul odor on the bedding. It was also very, very noisy. Not much available for breakfast if you have any diet limitations but the man cooking was very kind.
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酒店回复: We sincerely apologize for the issues you experienced with cleanliness, odor, noise, and breakfast options. Your feedback is important and will be addressed immediately. We appreciate your kind words about our staff and hope to provide a much improved and comfortable stay on your next visit.
5.0分
其他
The staff were friendly, prompt, always cleaning, made a great breakfast, available when or if needed, smile and greet in a very welcoming way
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酒店回复: Thank you for your wonderful feedback! We’re thrilled our staff made your stay enjoyable with their friendliness, prompt service, and welcoming attitude. We’re glad you appreciated the breakfast and cleanliness. We look forward to welcoming you back for another excellent experience soon!
比周边住宿新
很舒服。
First thing after getting off the elevator onto our floor, it smelled awful. There was a heavy presence of cigarette smoke. Once into the room, the smoke smell continued. It did improve over the stay. The room was clean and staff was very friendly throughout the stay.
When we first arrived we like the hotel. However when we came back after a long night we discovered the mattress was extremely stiff and the frame definitely needs replaced. The lights randomly stopped working in the entire room after our first night even though the rest of the room seemed to have power. Balcony isn’t worth the extra few bucks the only view is a Walgreens
The staff was professional and courteous. The property is well maintained. Would stay here again.
The carpet in my room was extremely dirty.
Had to put towels on the carpet to put under my bare feet
I always have a great stay here. My only complaint from this last stay is the room was very musty. Everything kinda smelled musty. Definitely doesn’t retire me from staying in the future!
Great Hotel
The hotel was staff was amazing, they were always friendly and pleasant, and Haley asked where we were eating dinner and gave us discount coupons. The hotel was clean and quiet and they had complimentary coffee, lemon water, juice, cookies and popcorn in the lobby. The beds were comfortable and clean. I would definitely stay there again when we go back to the Columbus Zoo.
This is a very nice facility, very clean. Our room was spacious and comfortable. Really nice breakfast and coffee, water available always, cookies and popcorn offered in the evening.
Our only recommendation would be to add grab bars in the tub area. It was a little scary for an older person without any mobility problems.
Staff were very kind. Room had many stains on the carpet & ceiling, mold in the bathroom, and a foul odor on the bedding. It was also very, very noisy. Not much available for breakfast if you have any diet limitations but the man cooking was very kind.
The staff were friendly, prompt, always cleaning, made a great breakfast, available when or if needed, smile and greet in a very welcoming way