酒店回复: Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
5.0分
其他
原文
翻译提供方：Google
好地方而且很干净。
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酒店回复: Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
5.0分
其他
Very clean, easily accessible, and fairly quiet(traffic noise, but that's expected considering proximity to the highway)
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酒店回复: Dear Guest,Thank you for your feedback! We're glad you found the hotel clean, easily accessible, and generally quiet. We appreciate your understanding of the traffic noise, given the location. We hope to welcome you back soon for another great stay!
5.0分
其他
Overall I had a great experience the room was very clean and fresh smelling the staff was very accommodating and in a good location.
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酒店回复: Dear Guest,Thank you for sharing your experience! We are so glad to hear that you enjoyed the clean and fresh room, as well as the accommodating staff and convenient location. Hope to welcome you back for another great stay soon!
5.0分
商务出差
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Excellent hotel for the budget traveler. Likely the best red roof I have stayed at. Property is well maintained and room is roomy and well appointed (ex coffee machine). Deserves a very high rating!
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酒店回复: Dear Guest,Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience and found the property well-maintained and the room well-appointed. We appreciate your high rating and look forward to welcoming you back in the future!
1.0分
情侣出游
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We checked out of our hotel room this morning and came back as soon as we realized we left behind our medication in the fridge at the hotel. When we went into the front office, the attendant which happens to be the owner was extremely rude to us. Telling us he threw the insulin in the dumpster outside. The medication was clearly marked in the pharmacy bottles and should be known how expensive it is to replace. My husband had to get inside the dumpster to retrieve the meds, all the while the attendant told him he would call the police on him. We understand we left the medication behind and it was our fault but out of courtesy they could have held onto it for an hour or two to see if we would come back for it. Very unprofessional behavior, an apology would have been sufficient but the demeanor and rude attitude was uncalled for. We won’t be back.
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酒店回复: Dear Guest,We deeply regret any inconvenience and discomfort caused by their rudeness and lack of professionalism. This is not reflective of the service standards we strive to uphold. We take your feedback seriously and will conduct a thorough investigation into the matter. Additionally, we will provide further training to our staff to ensure such incidents do not occur in the future. We genuinely appreciate your loyalty as a returning guest, and we hope you will reconsider staying with us again, giving us the opportunity to regain your trust.
1.0分
其他
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No elevator - Put my personal information at risk.
My last experience with Red Roof Inn was in New Jersey 40 years ago. It was good. I came to North Houston due to a death in the family. I'm 73 and had to haul my bags up an outside stairwell with no elevator. A packet of Kleenex was the only amenity in the bathroom. The ice machine was outside downstairs - and I arrived after dark.
But was the worst, the attendant photocopied my drivers' license. That, along with my credit card, puts me a risk for identity theft. When I asked what they did with the license copies after payments were secured. He just kept saying what if someone else called in and claimed I posed as them. He could SEE I matched my ID.
I moved to the Hyatt the next night. Still want the photo copy of my ID destroyed.
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酒店回复: Dear Guest,Thank you for sharing your feedback, and I’m truly sorry to hear about the challenges you faced during your stay. Your comfort and safety should always be a priority, and it’s concerning that the lack of an elevator, limited amenities, and the photocopying of your driver’s license made you feel uneasy. Your concern regarding identity theft is valid, and I understand why this situation left you feeling uncomfortable. I will ensure your feedback is shared with the team to improve security and the guest experience. Regarding the photocopy of your ID, I recommend contacting the hotel directly to resolve the matter and ensure your personal information is properly handled. I truly hope your future stays are more pleasant and secure.
5.0分
其他
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Very clean rooms. I stayed here about 6 nights. Had extended my stay once and then left and came back for a 6th night. Both rooms were very clean. Only complaint was TV didn’t work in the second room when I came back for the night but that was ok.
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酒店回复: Dear Guest,We’re happy to hear you found both rooms very clean during your extended stay. We apologise for the TV issue in your second room and appreciate your understanding. Thank you for your feedback, and we look forward to welcoming you back in the future!
太棒了！
价格便宜，允许携带宠物（最多两只），所以无需支付宠物或房间押金。不过没有洗衣机和烘干机。经济型住宿，但干净整洁，适合带宠物入住。
伟大的
好地方而且很干净。
Very clean, easily accessible, and fairly quiet(traffic noise, but that's expected considering proximity to the highway)
Overall I had a great experience the room was very clean and fresh smelling the staff was very accommodating and in a good location.
Excellent hotel for the budget traveler. Likely the best red roof I have stayed at. Property is well maintained and room is roomy and well appointed (ex coffee machine). Deserves a very high rating!
We checked out of our hotel room this morning and came back as soon as we realized we left behind our medication in the fridge at the hotel. When we went into the front office, the attendant which happens to be the owner was extremely rude to us. Telling us he threw the insulin in the dumpster outside. The medication was clearly marked in the pharmacy bottles and should be known how expensive it is to replace. My husband had to get inside the dumpster to retrieve the meds, all the while the attendant told him he would call the police on him. We understand we left the medication behind and it was our fault but out of courtesy they could have held onto it for an hour or two to see if we would come back for it. Very unprofessional behavior, an apology would have been sufficient but the demeanor and rude attitude was uncalled for. We won’t be back.
No elevator - Put my personal information at risk.
My last experience with Red Roof Inn was in New Jersey 40 years ago. It was good. I came to North Houston due to a death in the family. I'm 73 and had to haul my bags up an outside stairwell with no elevator. A packet of Kleenex was the only amenity in the bathroom. The ice machine was outside downstairs - and I arrived after dark.
But was the worst, the attendant photocopied my drivers' license. That, along with my credit card, puts me a risk for identity theft. When I asked what they did with the license copies after payments were secured. He just kept saying what if someone else called in and claimed I posed as them. He could SEE I matched my ID.
I moved to the Hyatt the next night. Still want the photo copy of my ID destroyed.
Very clean rooms. I stayed here about 6 nights. Had extended my stay once and then left and came back for a 6th night. Both rooms were very clean. Only complaint was TV didn’t work in the second room when I came back for the night but that was ok.