The room was great. The staff was excellent. I just wish they had smart TVs that were strong enough to pick up the WiFi so we could watch our streaming services. Also, I wish the washers and dryers could get fixed immediately when they break. Other than those two small suggestions, I would highly recommend this property.
5.0分
家庭亲子
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Our room was great. The staff were friendly and accommodating. The only suggestions I have are to switch to smart televisions, so that guests can watch their streaming services, especially for extended stays. Also, the washers were breaking/broke, so having those fixed immediately would be nice. When guests are there for extended stays, we are in need of washers and dryers quite often. Other than those two suggestions, our stay was great.
5.0分
家庭亲子
First time staying at Home2 hotel. I would highly recommend it especially for families and extended stays.
5.0分
家庭亲子
The hotel was very clean. The staff was super nice, friendly, and helpful. Daily free breakfast was another positive about this stay.
优点:位置好,附近有很多吃的,治安好,大堂有热水有自助茶台。
缺点:房间卫生搞得不好,座厕没有搞干净就给下一位住客入住。
服务、设施和员工素质低下
我们来这里探亲,在当地住了四天。抵达时,酒店干净明亮,但魅力也就到此为止了。我们最大的抱怨是房间清洁度、早餐和员工素质低下。
我回到房间后,发现洗碗机里有一个发霉的盘子。我们立刻关上洗碗机,没去管,因为我们不需要洗碗机,但还是觉得很恶心。
我们还看到孩子们在折叠沙发上使用的床单上有化妆品污渍,这显然表明客人离开后,酒店没有妥善清洁。
淋浴间里有一个洗发水和沐浴露的瓶子。两个瓶子里都装着同样透明的肥皂水,所以我不知道这些可重复灌装的瓶子里装的是什么,但肯定不是标签上标注的那种,这看起来不诚实,令人担忧。
前台几乎没人。一天早上,我在那里站了足足十分钟,等着有人来帮忙。好几个工作人员从我身边走过,和我眼神交汇,然后一言不发地走开了。
早餐——惨不忍睹!他们宣传免费热早餐“无限可能”。但每天早上,我们都失望而归。他们只有这些:自动售货机里装着三包不新鲜的麦片、酸奶/配料、鸡蛋粉、放久了的火鸡培根、糊状的迷你薯饼、放久了的面包和华夫饼。这是我见过的最难吃的早餐,不过……一分钱一分货。绝对不是网站上宣传的那样。
酒店所在的区域不错,但服务很差,基本上要乞求客房服务,我要了床单和毛巾,工作人员把它们放在酒店门外的地上
酒店非常好,我会再次预订
残疾人淋浴凳漏水太多,在瓷砖区域形成了一个水池,甚至倒塌了,导致我妻子的头撞进了浴缸。清洁经理得知后,亲自解释了如何使用。我向他演示了一遍,并解释了凳子是如何失灵和倒塌的,他只是敷衍地道了个歉就走了。我们假期第二天去看望住院的孙女。清洁人员(除了经理)都很棒。他们帮忙放水,甚至还帮我找了一把淋浴椅。他们太棒了。
太吵了。早餐9点结束
The room was great. The staff was excellent. I just wish they had smart TVs that were strong enough to pick up the WiFi so we could watch our streaming services. Also, I wish the washers and dryers could get fixed immediately when they break. Other than those two small suggestions, I would highly recommend this property.
Our room was great. The staff were friendly and accommodating. The only suggestions I have are to switch to smart televisions, so that guests can watch their streaming services, especially for extended stays. Also, the washers were breaking/broke, so having those fixed immediately would be nice. When guests are there for extended stays, we are in need of washers and dryers quite often. Other than those two suggestions, our stay was great.
First time staying at Home2 hotel. I would highly recommend it especially for families and extended stays.
The hotel was very clean. The staff was super nice, friendly, and helpful. Daily free breakfast was another positive about this stay.