酒店回复: Thank you for taking the time to write a review on the Hampton Inn, we value your feedback. We look forward to your next visit.
5.0分
家庭亲子
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Most of shopping places were near by and very accessible, the room was cleaned, staff was very nice specially de breakfast Staff Marlon was very welcoming ,front desk staff was super nice and knowledgeable. Thank you!
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酒店回复: We greatly appreciate your positive review-a perfect 10/10! We're thrilled that you found our location convenient for your shopping needs, and we're glad our room cleanliness met your expectations. It's particularly rewarding to hear that the friendliness of our staff, especially our breakfast attendant Marlon, stood out to you. Our front desk staff is dedicated to providing helpful information and excellent service to all our guests, and we're happy that they exceeded your expectations. Thank you for sharing your positive experience, we hope to see you soon!
3.0分
其他
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Didn’t sleep well because of the noisy A/C unit.
The A/C unit was clanking on throughout the night. It’s keeping the room cool and comfortable but was TERRIBLY loud when it turned off and on. Concerning
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酒店回复: We're sorry to hear that the AC unit kept you up at night with its constant noise. We know that sleep is important, and it sounds like that wasn't the case during your stay. We apologize for the disturbance and any disruption it may have caused. We'll look into this issue immediately to avoid any further inconvenience to our guests. We appreciate you taking the time to write a review on the Hampton Inn. We value your feedback. We hope you give us another chance to better serve you if/when your travels bring you back to the West Des Moines area.
3.0分
其他
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I often stay at Hampton Inns, and this one was okay but due for a refresh. Front desk clerk was fine, but not real friendly. Bottled was provided after I came down to give my Hilton honors number and asked for it. Breakfast was fine. My main complaint was the condition of the bath/shower combo, and the unresponsive HVAC thermostat controls. Tub/shower drain was uncovered and gross-looking so I didn't use it.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the bath/shower combo and unresponsive HVAC thermostat temperature control during your stay. Those are definitely things that we are addressing promptly for the comfort of our guest. Additionally, we regret that our front desk clerk was not overly friendly and didn't proactively provide bottled water. We apologize for the inconvenience. We greatly appreciate your patronage and will work hard to improve in those areas. We hope you give us another chance to better serve you in the future if/when your travels bring you back to the West Des Moines area.
3.0分
情侣出游
Shower had poor pressure and fixtures are loose, no place to sit toiletries. Sink drained very slowly and faucet was hard to work with low pressure also.
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酒店回复: Thank you for taking the time to fill out a review on the Hampton Inn, we sincerely apologize for the inconvenience caused by the shower with low pressure and loose fixtures as well as the slow draining sink. These are not the standards we strive to uphold and are not reflective of our usual level of service. We appreciate you bringing this to our attention, and we will work to address these issues promptly. We hope that despite these issues, you still found your stay enjoyable and that you can give us another chance to better serve you in the future.
3.0分
家庭亲子
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We live staying at this hitel. The staff is always helpful and friendly. Normally we have no issues but our last stay the air unit in our room wasnt working and it was one of the hotest days of the summer.
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酒店回复: Hello, we're sorry to hear that you experienced issues with the air unit during your stay. We apologize for any discomfort this may have caused and understand how important a properly functioning air conditioning is, especially during extreme heat. We appreciate your continued loyalty and support, and we hope to provide you with a more comfortable stay in the future. Thank you for taking the time to write a review, we value your feedback.
4.0分
家庭亲子
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The ad for Hampton Inn advertised guaranteed no noise rooms but that was not to be. The noise wasn't bad but don't advertise false statements. Other than That, things were fine.
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酒店回复: We appreciate your feedback and apologize for the noise disturbance you experienced. We understand that it can be disruptive and disturbing, especially when you're trying to relax or sleep peacefully during your stay, We strive to maintain a quiet atmosphere in our rooms, sometimes unexpected disturbances can occur, once again we apologize for the noise. We appreciate your feedback and we hope to see you again,
5.0分
家庭亲子
Great location.
Night staff was fantastic
Morning check out staff seemed like we were bothering her
Breakfast was great
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酒店回复: Thank you for the 10/10 rating! We're thrilled to hear that you enjoyed your stay and appreciated the helpfulness of our night staff. We apologize if the morning staff came across unapproachable; our aim is to provide a welcoming atmosphere for all our guests, we will address your concerns with the team. WE hope to see you in the future if/when your travels bring you back to the West Des Moines area.
5.0分
其他
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Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.
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酒店回复: Hello and thank you for taking the time to write a review on the Hampton Inn. We're delighted to hear that our comfy beds and tasty breakfast options made your stay enjoyable. We're also pleased that you found our location convenient, and we appreciate your understanding regarding the ongoing work in our common areas. It was a pleasure having you her with us, we hope to see you soon!
酒店旁边有家杂货店，非常安静祥和。
不
Most of shopping places were near by and very accessible, the room was cleaned, staff was very nice specially de breakfast Staff Marlon was very welcoming ,front desk staff was super nice and knowledgeable. Thank you!
Didn’t sleep well because of the noisy A/C unit.
The A/C unit was clanking on throughout the night. It’s keeping the room cool and comfortable but was TERRIBLY loud when it turned off and on. Concerning
I often stay at Hampton Inns, and this one was okay but due for a refresh. Front desk clerk was fine, but not real friendly. Bottled was provided after I came down to give my Hilton honors number and asked for it. Breakfast was fine. My main complaint was the condition of the bath/shower combo, and the unresponsive HVAC thermostat controls. Tub/shower drain was uncovered and gross-looking so I didn't use it.
Shower had poor pressure and fixtures are loose, no place to sit toiletries. Sink drained very slowly and faucet was hard to work with low pressure also.
We live staying at this hitel. The staff is always helpful and friendly. Normally we have no issues but our last stay the air unit in our room wasnt working and it was one of the hotest days of the summer.
The ad for Hampton Inn advertised guaranteed no noise rooms but that was not to be. The noise wasn't bad but don't advertise false statements. Other than That, things were fine.
Great location.
Night staff was fantastic
Morning check out staff seemed like we were bothering her
Breakfast was great
Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.